Customer Management - Publications - Faculty & Research

17 Dec 2001
Research & Ideas

Venture Capital: Hot Markets and Current Industry Trends

added. Neeraj Agrawal, Senior Associate, Battery Ventures, said he's interested in enterprise software and data center automation, but not so keen on customer relations management or wireless. "The... View Details

Keywords: by Julia Hanna

20 Dec 2018
Blog Post

A Time For Opportunity In Food and Agriculture

helping to run so-called “disruptors.” Yi Chen (MBA 2014) is VP of Product for Toast, Inc., a customizable point-of-sale and management system for restaurants. Nicole Ledoux (MBA 2008) is Co-Founder of 88 Acres, which bakes and... View Details

06 Dec 2021
News

Ink: Talking Shop

some tales, and then ask for tips,” Bines says. The experience taught him that the better you understand your customer, the richer the tips. He has worked in customer-facing businesses ever since, including his current role as managing... View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

07 Sep 2021
News

Alumni Perspective: The Morning After 9/11

people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in... View Details

30 Apr 2001
What Do You Think?

Dot.Com Shakeout: Chess or Roulette?

it's all about timing; it's all about wit and hard work; it's neither business disaster nor business opportunity BUT just plain business; it's the same ol' stories that span centuries of commerce." Wilson Kimutai commented that those who figure out what View Details

Keywords: by James Heskett

Web

Social Media - Alumni

Business School (HBS) Energy Alumni Upload the logo provided to you by HBS. (See below on requesting a logo.Include the following text with your group's information and description: This is a volunteer‐run group and is not managed by... View Details

09 Sep 2024
HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

Will Hurwitz. McDonald’s emerges from a slump With 40,000 mostly franchised restaurants across the world, McDonald’s serves some 63 million customers daily and employs more than 2 million workers. The brothers who founded the chain in... View Details

Keywords: by Avery Forman; Food & Beverage

13 Jun 2017
News

Finding Common Ground

company seem bigger than it actually was. He was almost discovered when a Japanese customer arrived in the United States and insisted they meet and go to dinner. Two years shy of legal drinking age, Crespin spent the evening in mortal... View Details

Keywords: Ralph Ranalli

20 Dec 2022
Blog Post

7 Resolutions for Recruiting in the New Year

retaining, and developing talent who bring different perspectives, varied skills, and unique life experiences.Resolve to do a talent audit. Is your senior leadership representative of your full team and the customers you serve, across... View Details

Keywords: All Industries

20 Sep 2013
News

Connections Add Up

Nan Morrison and Sally Wood It takes a village to raise a game-changing non-profit, and Nan Morrison (MBA 1987) and Sally Wood (MBA 1983) have found a community of support among their HBS friends and fellow alumni. "I'm proud of my whole View Details

Keywords: Jill Radsken; Educational Support Services; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

12 Apr 2018
Blog Post

Reading Between the Lines: How to Spot the Skills You Need Among the Resumes You Get

what’s really useful to us.” She wants to see evidence of team leadership: “What did they likely need to do to rally a team around ‘x’ initiative?” Whereas individual experts should demonstrate core skills, managers should communicate... View Details

Keywords: All Industries

October 2023 (Revised January 2024)
Case

Ball: EVA Driving the World's Leading Can Manufacturer (A)

By: Jonas Heese and Susan Pinckney

The case describes Ball’s multi decade history of using Economic Value Added to drive decision making and workforce compensation. In 2016, the company acquired Rexam PLC and became the world’s leading metal beverage container company. Consumer demand for varied... View Details

Citation

Educators

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14 Nov 2007
First Look

First Look: November 14, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807148 PublicationsStrategies of Innovation and Imitation of Product Languages Authors:Claudio Dell'Era and Roberto Verganti Periodical:Journal of Product Innovation View Details

Keywords: Martha Lagace

January 2023
Supplement

Apple: Privacy vs. Safety (B)

By: Henry McGee, Nien-hê Hsieh and Christian Godwin

In 2020, as the COVID-19 pandemic swept across the globe, Apple and Google partnered to develop a contact tracing application that would collect information about users infected with the disease and notify those who they had been in contact with. While Apple/Google’s... View Details

Citation

Purchase

01 Oct 2001
News

Ready for Takeoff: Web Portal Enters Second Phase

After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with solid content and a strong View Details

Keywords: Lory Hough; Colleges, Universities, and Professional Schools; Educational Services; News, Library, Internet, and Other Services; Information

18 Jul 2018
Blog Post

Amira Rashad: An Ambidextrous Mind Meets Consumer Needs in the Middle East

ambidextrous mind," Amira says. "I'm equally comfortable with the details of ground-level execution as I am with the big picture, 30,000-foot, pie-in-the-sky vision." In 2010, her personal and professional lives took a dramatic turn when her husband was... View Details

22 Jan 2001
Research & Ideas

Control Your Inventory in a World of Lean Retailing

with high variance. (See the exhibit "A Better Way to Manage Inventory.") The first test shows a scenario in which a manufacturer is most concerned about keeping its big retail customers happy by... View Details

Keywords: by Frederick H. Abernathy, John T. Dunlop, Janice H. Hammond & David Weil; Consumer Products

08 Nov 2010
Research & Ideas

How to Fix a Broken Marketplace

markets must also overcome the fact that some transactions are considered repugnant, especially in the infancy of an industry. (For instance, life insurance—in which companies essentially place bets on when a customer will die—used to be... View Details

Keywords: by Carmen Nobel; Health

26 Feb 2001
Research & Ideas

Evolving for Success [Part One]

discovered that the Internet was full of reinvented wheels, and that we needed that historical memory. Those youthful companies needed the wisdom of the established business world. And established companies that had the brand, management... View Details

Keywords: by Staff

14 Oct 2008
Research & Ideas

Should You Bring Advertising Expertise In-House?

reasons include structural changes in the advertising industry such as the unbundling of agency services, and improved communication tools that make it easier and more cost efficient for firms to manage some aspect of their own... View Details

Keywords: by Sarah Jane Gilbert; Advertising

Publications