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  • 02 May 2012
  • What Do You Think?

Can the “Leadership Industry” Fulfill Its Promise?

Summing Up How Should We Measure "Leadership Industry" Results? Aspects of leadership can be taught, thereby providing a justification for the "leadership industry." But students of leadership (and followership) bring... View Details
Keywords: by Jim Heskett
  • December 2003
  • Teaching Note

Negotiation Self-Assessment (TN)

By: Michael A. Wheeler
Teaching Note to (9-902-218). View Details
Keywords: Negotiation Style; Performance Evaluation; Personal Characteristics
Related
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

A successful CM strategy must address each of the following processes. (Typical objectives and measures for customer management are shown in Figure 1.) 1. Customer selection. The customer selection process begins with an understanding of... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 01 Sep 2017
  • News

Ink: Miami’s Dark Neon Era, the Language of Success, and Getting Psyched Up

Believin’”—shows that people who channel their nervous energy into excitement are more successful at tasks than those who remain anxious or try to calm themselves. Something as simple as saying “I’m so excited” before singing Journey can View Details
Keywords: April White; Publishing Industries (except Internet); Information
  • September 2006 (Revised April 2007)
  • Supplement

Tim Keller at Katzenbach Partners LLC (C)

By: Boris Groysberg, Christopher Marquis and Ayesha Kanji
Supplements the (A) case. The (C) case includes Keller's actual 2006 mid-year and self evaluations. View Details
Keywords: Projects; Management; Leadership; Organizations; Situation or Environment; Competition; Rank and Position; Attitudes; Motivation and Incentives; Performance Evaluation; Consulting Industry
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  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

whose members have many prior ties interact less frequently with proximate peers, and thus their performance is unaffected by nearby teams. Our findings highlight how prior social connections, which are... View Details
Keywords: Dina Gerdeman
  • 13 Aug 2008
  • Research & Ideas

The Inner Life of Leaders

reflecting on my research and writing, I became absorbed in extensive reading in the social sciences, notably anthropology and above all psychoanalysis. I suppose I could be accused of hero worship when I read intensively and extensively... View Details
Keywords: by Martha Lagace
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 2010
  • Working Paper

A New Model of Integrity: The Missing Factor Of Production (PDF file of Keynote and PowerPoint Slides)

By: Michael C. Jensen, Kari L. Granger and Werner Erhard

An Actionable Pathway To Dramatic Increases In Individual And Organizational Performance.

Full Day Executive Program Seminar taught at Olin Business School, Washington University, St. Louis, MO.

Workshop Objectives:

To provide you and your... View Details

Keywords: Performance Improvement; Programs; Trust; Competitive Advantage; Value Creation; Washington (state, US)
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  • October 2007 (Revised March 2009)
  • Case

Advanced Energy: Programs for Energy Conservation

By: V. Kasturi Rangan and Brooke Barton
Describes the dilemma facing Advanced Energy (AE), a $6 million nonprofit engaged in energy conservation in North Carolina. Most of the money for its programs comes from a Public Benefits Fund (PBF) enacted by the state legislature. With renewed effort by activists in... View Details
Keywords: Energy Conservation; Public Equity; Performance Efficiency; Nonprofit Organizations; Conflict and Resolution; Energy Industry; Utilities Industry
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  • 01 Jun 2011
  • News

Promising Starts

Performing Arts; Ben Schumacher, Teach For America; (back row) Mariah Sheriff, City of Sacramento Mayor’s Office; Michael Louis, Partners In Health; Austin Johnsen, World Wildlife Fund; Erin Barringer, Endeavor Global; and Daniel Koh,... View Details
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

infighting, and allegations of corruption. The district was by far the lowest performing in the state, and nearly half of its 125 schools failed to meet their adequate yearly progress goals in 2004 as required by the federal No Child Left... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 03 Jul 2012
  • First Look

First Look: July 3

well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution. Drawing on the experience of leaders at diverse companies... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2013
  • News

Five Bright Ideas

"implementation guy," Lemov believes that data and measurement illuminate the path to better education and teaching, just as he arrived at his "49 techniques" by observing, analyzing, and quantifying the View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services
  • 01 Jun 2012
  • News

A Decade of Change

LEADING CHANGE: With support from the HBS Leadership Fellows program, nine Class of 2012 MBAs will spend the coming year working in management positions with nonprofit and public-sector organizations. This year’s Leadership Fellows are (front row) Caitlin Reimers,... View Details
  • 01 Mar 2003
  • News

All in a Day's Work

have a business background.” How to Measure Social Good Back at the office, Oakes reheats some leftovers for lunch before meeting with Investor Relations Manager Jessica Brooks and Junior Loan Officer Peter... View Details
Keywords: Julia Hanna; Boston Community Capital; Samsung; Management of Companies and Enterprises; Management; Real Estate
  • 2004
  • Working Paper

Are Perks Purely Managerial Excess?

By: Raghuram G. Rajan and Julie Wulf
Why do some firms tend to offer executives a variety of perks while others offer none at all? A widespread view in the corporate finance literature is that executive perks are a form of agency or private benefit and a way for managers to misappropriate some of the... View Details
Keywords: Motivation and Incentives; Performance Productivity; Executive Compensation; Corporate Finance
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  • 21 May 2013
  • First Look

First Look: May 21

performance measures over time to transform Cross Country Group from an opportunistic family business into a sophisticated industry leader. Cross Country (renamed Agero in 2011) operated call centers that... View Details
Keywords: Sean Silverthorne
  • 08 Sep 2010
  • First Look

First Look: September 8, 2010

literature on willpower. Understanding how willpower develops can shed important light on time-inconsistent economic decision making, a topic that has received substantial attention over recent decades. In particular, we argue that View Details
Keywords: Sean Silverthorne
  • 20 Sep 2006
  • Research & Ideas

The Power of Ordinary Practices

Teresa M. Amabile's research centers on how the work environment can influence the motivation, creativity, and performance of individuals and teams. A recent study focused on the influence of team leaders on these factors. Professor... View Details
Keywords: Re: Teresa M. Amabile