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All HBS Web
(7,471)
- Faculty Publications (3,065)
- April 1975 (Revised November 1988)
- Case
La Grande Alliance-Restaurant Francaise
By: Claudine B. B. Malone and Carliss Y. Baldwin
Pricing of meals for exclusive French restaurant.
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Malone, Claudine B. B., and Carliss Y. Baldwin. "La Grande Alliance-Restaurant Francaise." Harvard Business School Case 175-266, April 1975. (Revised November 1988.)
- April 1975 (Revised May 1993)
- Case
New Hampshire-Vermont Hospitalization Service
Herzlinger, Regina E. "New Hampshire-Vermont Hospitalization Service." Harvard Business School Case 175-243, April 1975. (Revised May 1993.)
- September 1973 (Revised October 1980)
- Case
Sea Pines Racquet Club
By: W. Earl Sasser
The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use....
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Keywords:
Price;
Service Operations;
Organizations;
Performance Capacity;
Planning;
Strategy;
Accommodations Industry;
Accommodations Industry
Sasser, W. Earl. "Sea Pines Racquet Club." Harvard Business School Case 674-011, September 1973. (Revised October 1980.)
- November 1972 (Revised July 2023)
- Case
Benihana of Tokyo
By: W. Earl Sasser
Discusses the development of a chain of "theme" restaurants. The student is asked to evaluate the current operating strategy and suggest a long-term expansion strategy.
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Keywords:
Expansion;
Business Strategy;
Brands and Branding;
Food and Beverage Industry;
Food and Beverage Industry
Sasser, W. Earl. "Benihana of Tokyo." Harvard Business School Case 673-057, November 1972. (Revised July 2023.)
- October 1971 (Revised September 1983)
- Case
Sturdivant Electric Corp.
By: Richard L. Nolan
A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor.
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Keywords:
Planning;
Rank and Position;
Problems and Challenges;
Conflict and Resolution;
Attitudes;
Jobs and Positions;
Management Teams;
Managerial Roles;
Public Relations Industry;
Public Relations Industry
Nolan, Richard L. "Sturdivant Electric Corp." Harvard Business School Case 172-123, October 1971. (Revised September 1983.)
- 1971
- Book
FORTRAN IV Computing and Applications
By: R. L. Nolan
Nolan, R. L. FORTRAN IV Computing and Applications. Reading, MA: Addison-Wesley Publishing Company, 1971.
- January 1971
- Case
Compulease Co. (C): A Sequel
Keywords:
Computer Industry
Fruhan, William E., Jr. "Compulease Co. (C): A Sequel." Harvard Business School Case 271-003, January 1971.
- January 1971
- Case
Compulease Co. (D): The Denouement
Keywords:
Computer Industry
Fruhan, William E., Jr. "Compulease Co. (D): The Denouement." Harvard Business School Case 271-004, January 1971.
- 1969
- Book
Introduction to Computing through the BASIC Language
By: R. L. Nolan
Nolan, R. L. Introduction to Computing through the BASIC Language. New York: Holt, Rinehart and Winston, 1969.
- January 1955
- Case
Compulease Co. (A)
By: John H. McArthur and William E. Fruhan Jr.
Keywords:
Computer Industry
McArthur, John H., and William E. Fruhan Jr. "Compulease Co. (A)." Harvard Business School Case 213-123, January 1955.
- January 1955
- Case
Compulease Co. (B)
By: John H. McArthur and William E. Fruhan Jr.
Keywords:
Computer Industry
McArthur, John H., and William E. Fruhan Jr. "Compulease Co. (B)." Harvard Business School Case 213-124, January 1955.
- Research Summary
Competitive Dynamics of the Textile-Apparel-Retail Channel
Janice H. Hammond established in 1991 (with Frederick H. Abernathy and John Dunlop of Harvard University and David Weil of Boston University) the Harvard Center for Textile and Apparel Research. Funding provided by the Alfred P. Sloan Foundation has supported the...
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- Teaching Interest
Digital Marketing Strategy
By: John A. Deighton
When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details
- Teaching Interest
Immersive Field Course: China and Taiwan
By: Willy C. Shih
I designed this course to enable students to examine cross-strait issues between the Peoples Republic of China and the Republic of China—(Taiwan) at a critical juncture. Many products produced for the global marketplace—televisions, computers and computer components,...
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- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
By: Ryan W. Buell and MoonSoo Choi
Through a large-scale field experiment with 393,036 customers considering opening a credit card account with a nationwide retail bank, we investigate how providing transparency into an offering’s tradeoffs affects subsequent rates of customer acquisition and long-run...
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Keywords:
Transparency;
Customer Selection;
Customer Compatibility;
Retention;
Service Operations;
Service Delivery;
Marketing Strategy;
Marketing Communications;
Customer Focus and Relationships;
Customer Satisfaction;
Banking Industry;
Australia
Buell, Ryan W., and MoonSoo Choi. "Improving Customer Compatibility with Tradeoff Transparency." Management Science (forthcoming). (Pre-published online May 8, 2024.)
- Research Summary
India Transformed? Insights from the Firm Level 1988-2005 (with Anusha Chari)
By: Laura Alfaro
Using firm-level data this paper analyzes, the transformation of India’s economic structure following the implementation of economic reforms. The focus of the study is on publicly-listed and unlisted firms from across a wide spectrum of manufacturing and services...
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- Research Summary
Industrial competitiveness in high tech and science-based businesses
By: Willy C. Shih
How do emerging economies develop industrial and technical capabilities that overtake those of advanced economies? Are there some industrial sectors that are especially susceptible to such targeting? What will it take to restore America’s...
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- Forthcoming
- Book
Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models
Innovating in Healthcare offers effective approaches for designing, reworking, and implementing innovative healthcare services, products, and business models. It will help anyone working in healthcare service or product development, from hospitals to startups,...
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Keywords:
Health Care and Treatment;
Service Delivery;
Product Development;
Business Model;
Innovation and Invention;
Health Industry
Herzlinger, Regina E. Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models. Boston, MA: John Wiley & Sons, forthcoming.
- Research Summary
Managing Product Development in Rapidly Changing Environments
A consistent finding in many studies of innovation is the repeated failure of established firms when faced with radical changes in their core markets or technologies. Professor MacCormack's research takes the view that many of these failures can be attributed to the...
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- Teaching Interest
Managing Service Operations
By: Frances X. Frei
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details