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  • 23 Jul 2012
  • Research & Ideas

The Power of Conversational Leadership

of communication can support those goals." The authors note that establishing a culture of conversation won't always mean hitting each of the four "I's," but stress that these elements "tend to reinforce each other" to create a highly... View Details
Keywords: by Carmen Nobel
  • Web

AASU50 - Alumni

2016 Nkem A. Oghedo, MBA 2017 Tsion Tsegaye, MBA 2017 Andrew Levette III, MBA 2018 Tiana Williams, MBA 2018 HBSAAA Volunteers Over 100 alumni from the HBSAAA have joined volunteer committees to plan and support AASU50-related events and... View Details
  • 17 Aug 2021
  • Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

of the harm caused to mostly young people of color during the “war on drugs.” The proposal has also been lauded for reflecting public sentiment in removing cannabis’s classification as a Schedule I drug. "The legal cannabis industry is hamstrung by its federal... View Details
Keywords: by Ashish Nanda and Tabatha Robinson
  • 15 Apr 2015
  • Research & Ideas

Why Americans Voted for an Income Tax

explained why he supported higher taxes on higher incomes: "As a country that values fairness, wealthier individuals have traditionally borne a greater share of this [tax] burden than the middle class or those less fortunate [This... View Details
Keywords: by Matthew C. Weinzierl
  • 03 Jan 2023
  • What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

that the Girl Scouts paid for their operations out of money earned from cookie sales. It was a set of assumptions difficult to change; it mattered a great deal in an organization in which each of the 334 councils and the head office were charged with View Details
Keywords: Re: James L. Heskett
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

out how he or she can help (QuikTrip offers a variety of employee support programs). But if there are no real barriers and a worker's performance continues to suffer, the employee is cut loose. Improving on the Fly QuikTrip employees also... View Details
Keywords: by Julia Hanna; Retail
  • 10 Feb 2016
  • Blog Post

Combining an Interest in Music and Business

discovery and I think I am in the right track to soon figure it out (or at least temporarily feel like I have). What this whole thing has made me reflect on is that when it comes to recruiting, you are most likely going to find a good View Details
  • 22 Dec 2020
  • Blog Post

The Forward Fellowship Convinced Me That I Belong at HBS

attend Vanderbilt, and I worked odd jobs on top of that to support myself and my family. I had never taken on debt and did not know how it worked, so I had a lot of fear of the unknown. However, as I learned more about the HBS Financial... View Details
  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees consisted of an informational session about the company, followed by several weeks of training in which new... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • Profile

Drew Keller

special section experience that makes you feel supported socially. As a kid, what did you want to be when you grew up? When I was very young I wanted to be either a teacher or a novelist. I spent a lot of time writing Harry Potter fan... View Details
  • 04 Jan 2022
  • What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

example, did the board act appropriately in firing Easterbrook without cause in the first place? As a board member, would you support a decision to reopen the case to seek termination with cause? If so, how much would you seek to recoup?... View Details
Keywords: by James Heskett
  • 31 Aug 2012
  • Working Paper Summaries

The Effect of Institutional Factors on the Value of Corporate Diversification

Keywords: by Venkat Kuppuswamy, George Serafeim & Belén Villalonga
  • Research Summary

The new property: computational property, intellectual property, and cyberspace

The objective of this project is to design ownership regimes for property located in cyberspace, such as websites, links for e-travel, applets that run on distant processors, and other related computational species. The driving assumption of the project is that the... View Details
  • Research Summary

The Political Power of Weak Interests

By: Gunnar Trumbull

One of the most broadly accepted theoretical claims of public policy is the proposal that interests shared by a large set of actors tend to be under-represented in public policy. From Mancur Olson to George Stigler to James Q. Wilson, our most influential theorists... View Details

  • March 2015
  • Case

Clifford Chance: Women at Work

By: Boris Groysberg, Katherine Connolly and Stephanie Marton
It was October 2013, and global law firm Clifford Chance was coming under fire for the second time in less than a year for reputedly failing to provide a supportive work environment for its female associates. A memo entitled "Speaking Effectively" was just issued to... View Details
Keywords: Women; Law; Fairness; Employee Relationship Management; Retention; Human Capital; Organizational Culture; Performance Expectations; Work-Life Balance; Public Opinion; Problems and Challenges; Legal Services Industry; United States
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  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
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  • 2012
  • Working Paper

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
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  • March 2008 (Revised February 2009)
  • Case

Transparent Value LLC

By: Sharon P. Katz, Krishna G. Palepu and Aldo Sesia, Jr.
Leading index company Dow Jones recently signed a license and joint marketing agreement with Transparent Value LLC, the creator of a new fundamentals-based valuation methodology. The agreement allowed Dow Jones to offer a family of indexes based on the Transparent... View Details
Keywords: Asset Management; Stocks; Price; Performance Expectations; Mathematical Methods; Valuation
Related

    The Challenge of Maintaining Passion for Work Over Time

    Passion for work is highly coveted, but many employees report struggling to maintain their passion over time. In the current research, we explain the challenge of pursuing passion by conceptualizing passion as an attribute with temporal variation. Viewed through... View Details
    • Web

    2018 Financial Risk and Regulation Survey - Behavioral Finance & Financial Stability

    participants in the BFFS 2018 Financial Risk and Regulation Survey ranked lax regulatory oversight 12th out of 19. Short-term and Long-term Response to the Financial Crisis Participants were generally supportive of both the government's... View Details