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All HBS Web
(847)
- People (2)
- News (150)
- Research (514)
- Events (2)
- Multimedia (3)
- Faculty Publications (313)
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- 02 Jun 2010
- What Do You Think?
How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?
hope the comments were as helpful and thought-provoking to you as they were to me. Those of you willing to venture to place weights on the determinants of success gave the nod to culture by a wide margin. As Mouaz AlZayyat put it, "Growth plans and articulated...
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Keywords:
by Jim Heskett
- December 2019 (Revised December 2021)
- Case
Negotiating for Equal Pay: The U.S. Women's National Soccer Team (A)
By: Christine Exley, John Beshears, Manuela Collis and Davis Heniford
In 2019, members of the U.S. Women's National Soccer Team (WNT) filed a gender discrimination lawsuit against the U.S. Soccer Federation. The case describes the history of the WNT's quest for equal pay leading up to this event.
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Keywords:
Equal Pay;
Negotiation;
Compensation and Benefits;
Equality and Inequality;
Gender;
Prejudice and Bias;
Negotiation Tactics;
Corporate Governance;
Lawsuits and Litigation;
Sports;
Sports Industry;
United States
Exley, Christine, John Beshears, Manuela Collis, and Davis Heniford. "Negotiating for Equal Pay: The U.S. Women's National Soccer Team (A)." Harvard Business School Case 920-029, December 2019. (Revised December 2021.)
- 24 May 2022
- Research & Ideas
Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors
career-related outcomes. “There are lots of open questions,” says Chang. “We're talking about using this tactic in a one-off interaction asking for help, but we don't know what's going to happen if it’s a prolonged interaction.” Feedback...
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by Pamela Reynolds
- March 2023
- Teaching Note
Ransomware Attack at Colonial Pipeline Company
By: Suraj Srinivasan and Li-Kuan Ni
Teaching Note for HBS Case No. 123-069. On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen and locked up company data. The extortionists demanded 75 bitcoins (worth...
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Keywords:
Disruption;
Communication;
Communication Strategy;
Decision Making;
Decision Choices and Conditions;
Judgments;
Corporate Accountability;
Corporate Disclosure;
Corporate Governance;
Governance Controls;
Policy;
Employees;
News;
Cybersecurity;
Digital Strategy;
Information Infrastructure;
Information Management;
Internet and the Web;
Crisis Management;
Business or Company Management;
Resource Allocation;
Risk Management;
Negotiation Tactics;
Failure;
Business and Stakeholder Relations;
Attitudes;
Behavior;
Perception;
Reputation;
Trust;
Public Opinion;
Social Issues;
Infrastructure;
Distribution Industry;
United States;
Alabama
- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
who devise new strategies but fail to underpin them with detailed plans for marketplace execution. Emergent strategies are only as good as their execution. Sound execution requires not only attention to detailed planning, but adaptability to changing market conditions...
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by Martha Lagace
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
across a variety of countries and sectors. The results of this exploration show that managers are trying to ensure safety and maintain profitability with tremendous energy and creativity. While specific tactics vary by company, they share...
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- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
data-id=_/ej8BGQKx29V5JBMZ7gF3][/div] Like Mourinho, Flick did not shuffle players or staff, nor did he reform the playing style or tactical formation. He did not rebuild the club’s facilities as some of his precursors did. For example,...
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- April 1995 (Revised June 1995)
- Background Note
Anchoring and First Offers in Negotiation
Describes how first or opening offers can be used effectively in negotiation. Examines how opening offers serve as an anchor, changing one side's perception of the other side's bottom line and hence the set of possible outcomes.
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Wu, George. "Anchoring and First Offers in Negotiation." Harvard Business School Background Note 895-070, April 1995. (Revised June 1995.)
- April 16, 2021
- Article
A Playbook for Negotiators in the Social Media Era
By: James K. Sebenius, Ben Cook, David Lax, Ron S. Fortgang, Isaac Silberberg and Paul Levy
The disruptive effects of social media have been felt in virtually every corner of the world. Yet the information revolution has been largely ignored in the field of negotiation. Through a series of case studies we explore how savvy practitioners can ethically harness...
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Keywords:
Negotiation Analysis;
Bargaining;
Negotiation;
Analysis;
Negotiation Tactics;
Social Media;
North America
Sebenius, James K., Ben Cook, David Lax, Ron S. Fortgang, Isaac Silberberg, and Paul Levy. "A Playbook for Negotiators in the Social Media Era." Harvard Business Review Digital Articles (April 16, 2021).
- 1985
- Book
The Manager as Negotiator and Dispute Resolver
By: James K. Sebenius, D. A. Lax, R. Weber, W. Samuelson and T. Weeks
Keywords:
Negotiation Tactics
Sebenius, James K., D. A. Lax, R. Weber, W. Samuelson, and T. Weeks. The Manager as Negotiator and Dispute Resolver. NIDR teaching materials series. Washington, D.C.: National Institute for Dispute Resolution, 1985.
- March 2017
- Article
Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others
By: Todd Rogers, Richard Zeckhauser, F. Gino, Michael I. Norton and Maurice E. Schweitzer
Paltering is the active use of truthful statements to convey a misleading impression. Across two pilot studies and six experiments, we identify paltering as a distinct form of deception. Paltering differs from lying by omission (the passive omission of relevant...
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Rogers, Todd, Richard Zeckhauser, F. Gino, Michael I. Norton, and Maurice E. Schweitzer. "Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others." Journal of Personality and Social Psychology 112, no. 3 (March 2017): 456–473.
- October 2021
- Supplement
Unshrinking the Pie: Desirée Stolar's Negotiation Saga (B)
By: James K. Sebenius and Alex Green
When Desirée (“Des”) Stolar’s wool sweater shrank two sizes, the Harvard Business School student worked with classmates to develop a solution that both fixed her problem and launched Unshrinkit, a successful consumer goods company with a widely-available product for...
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Keywords:
Bargaining;
Startups;
Negotiation;
Contracts;
Negotiation Tactics;
Entrepreneurship;
Business Startups;
Strategy;
Consumer Products Industry
Sebenius, James K., and Alex Green. "Unshrinking the Pie: Desirée Stolar's Negotiation Saga (B)." Harvard Business School Supplement 922-013, October 2021.
- August 2008 (Revised July 2012)
- Background Note
The Power to Persuade (Abridged)
By: Michael Watkins, G. Felda Hardymon and Ann Leamon
This note develops and explains a five-part framework for persuading others to support (or not oppose) a desired course of action.
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Watkins, Michael, G. Felda Hardymon, and Ann Leamon. "The Power to Persuade (Abridged)." Harvard Business School Background Note 809-037, August 2008. (Revised July 2012.)
- September 2002
- Background Note
Presence of Mind
This case is reflection on the importance of acquiring presence of mind in negotiations. Using a variety of metaphors, the case explores different ways for negotiators to achieve this selfawareness. Athletes experience the phenomenon of "being in the zone," artists and...
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Keywords:
Management Skills;
Negotiation Tactics;
Negotiation Style;
Interpersonal Communication;
Decision Making
Wheeler, Michael A. "Presence of Mind." Harvard Business School Background Note 903-009, September 2002.
- March 2000
- Background Note
Venture Capitalist as Entrepreneur, The
By: Robert J. Robinson and Noam T. Wasserman
Introduces students to negotiations between venture capitalists (VCs) and the limited partners who provide the VCs' capital. Also discusses negotiations between VCs and other VCs, including those within a VC firm itself. Explores interests, sources of negotiating...
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Keywords:
Business Model;
Venture Capital;
Capital;
Negotiation Tactics;
Entrepreneurship;
Financial Services Industry
Robinson, Robert J., and Noam T. Wasserman. "Venture Capitalist as Entrepreneur, The." Harvard Business School Background Note 800-237, March 2000. (2000.)
- June 2002 (Revised March 2011)
- Supplement
Discount & Hawkins Openings: Highlights of the Transcript
This case presents a transcript of a video that illustrates two possible ways that two professional negotiators might perform in a negotiation simulation. It ighlights two possible "openings" of the negotiation, displaying possible ways value might be created and/or...
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Wheeler, Michael A. "Discount & Hawkins Openings: Highlights of the Transcript." Harvard Business School Video Supplement 902-225, June 2002. (Revised March 2011.)
- October 1997 (Revised December 1997)
- Case
Arrow Electronics: The Schweber Acquisition
The CEO of Arrow is about to negotiate the acquisition of a smaller competitor to achieve economies of scale. The case presents data to permit evaluation of prices to bid and negotiating strategy.
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Rosenbloom, Richard S., and Stephen Kaufman. "Arrow Electronics: The Schweber Acquisition." Harvard Business School Case 798-020, October 1997. (Revised December 1997.)
- August 1996 (Revised December 1996)
- Background Note
Two Psychological Traps in Negotiation
Two psychological traps, anchoring and framing, and their role in negotiation are described. The anchoring section describes how first or opening offers can be used effectively in negotiation. Examines how opening offers serve as an anchor, changing one side's...
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Keywords:
Negotiation Tactics
Wu, George. "Two Psychological Traps in Negotiation." Harvard Business School Background Note 897-036, August 1996. (Revised December 1996.)
- 2017
- Working Paper
BATNAs in Negotiation: Common Errors and Three Kinds of 'No'
The best alternative to a negotiated agreement (“BATNA”) concept in negotiation has proven to be immensely useful. In tandem with its value in practice, BATNA has become a wildly successful acronym (with more than 14 million Google results). But the initial...
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Keywords:
Negotiation;
BATNA;
Bargaining;
Zone Of Possible Agreement;
Reservation Price;
Reservation Value;
Agreements and Arrangements;
Negotiation Tactics
Sebenius, James K. "BATNAs in Negotiation: Common Errors and Three Kinds of 'No'." Harvard Business School Working Paper, No. 17-055, December 2016. (Revised March 2017, a version of this article is forthcoming in the Negotiation Journal, April 2017.)
- January 2002 (Revised March 2002)
- Case
Intuitive Surgical - Negotiating the Deal
By: Jay O. Light and Anthony Massaro
Two cofounders of a company enter into a negotiation to set the terms of a start-up in the field of laparoscopic surgery.
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Keywords:
Negotiation Tactics;
Negotiation Style;
Negotiation Deal;
Health Care and Treatment;
Business Startups;
Health Industry
Light, Jay O., and Anthony Massaro. "Intuitive Surgical - Negotiating the Deal." Harvard Business School Case 202-094, January 2002. (Revised March 2002.)