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All HBS Web
(1,228)
- People (1)
- News (365)
- Research (636)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
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- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
delivery drivers to hand off the food to consumers. Another barrier: Competition for attention on food delivery apps can be intense, a challenge especially for cloud kitchens that are completely reliant on these apps for customers. Establishing View Details
- 17 Feb 2020
- Sharpening Your Skills
How Entrepreneurs Can Find the Right Problem to Solve
Ethnography. Observing prospects performing the job you hope to improve or replace can be extremely insightful. You may find hacks they would never tell you about in an interview or discover a whole new set of problems in their process. View Details
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by Julia Austin
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
the emotional side of digital transformation Digital transformation can be bewildering and exhausting for leaders and employees alike. Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling...
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- 27 Jun 2005
- Research & Ideas
Asian and American Leadership Styles: How Are They Unique?
people seek in a successful leader: Passion Decisiveness Conviction Integrity Adaptability Emotional Toughness Emotional Resonance Self-Knowledge Humility The emotionalism that goes with passion is more...
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by D. Quinn Mills
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
in the alarm clock market since the 1950s, when General Electric-Telechron started selling clocks with snooze buttons. "For some reason, we had relegated the alarm clock to be a low-involvement, low-cost item with no emotional...
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- 07 Feb 2017
- Research & Ideas
The Right Way to Cry in Front of Your Boss
Negotiation, Organizations & Markets unit. But instead of apologizing for being emotional, apologize for being passionate, she advises. “Saying you’re emotional is about you, whereas saying you’re passionate is about what the...
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by Roberta Holland
- January 2008 (Revised January 2008)
- Case
Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model
By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior...
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Keywords:
Business Model;
For-Profit Firms;
Decision Choices and Conditions;
Financial Strategy;
Health Care and Treatment;
Health Disorders;
Medical Specialties;
Nonprofit Organizations;
Emotions;
Health Industry;
United States
Eccles, Robert G. "Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model." Harvard Business School Case 408-103, January 2008. (Revised January 2008.)
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
doing things they will come to regret. The key is to have the self-awareness to recognize these times and listen to close colleagues who point them out. The essence of authentic leadership is emotional intelligence, or EQ, as articulated...
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by Bill George
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
facial-expression tracking is used to study viewers’ real-time emotional responses when watching comedy movie trailers online. These data are used to predict both viewers’ intentions to watch the movie and the movie’s box office success....
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Dina Gerdeman
- 10 Jan 2023
- Research & Ideas
How to Live Happier in 2023: Diversify Your Social Circle
emotions as well. “The benefits of social portfolio diversity may relate to increases in emotional diversity,” says Collins. “In other words, interacting with a variety of relationship partners involves...
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by Michael Blanding
- 13 Nov 2013
- Research & Ideas
Should Men’s Products Fear a Woman’s Touch?
Porsche brand erode over time if it is not as strongly associated with masculinity as it has been in the past? Regardless of what the future holds, Avery believes that brand managers can learn important lessons from the emotional...
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- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
in-group." Past research shows negativity spread fastest in contexts that involved two or more rival or competing groups, where negative emotions were more likely to prevail. The polarized nature of American political discourse,...
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- Research Summary
Growing as a Purposeful Leader
Leaders today have to lead in the context of extraordinary changes and challenges. The demands of today's stakeholders have risen significantly, and what is expected of senior leaders is quickly evolving in terms of their mission (more than profit),... View Details
- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that...
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Keywords:
September 11;
Corporate Entrepreneurship;
Business Growth and Maturation;
Disruption;
Decisions;
Job Cuts and Outsourcing;
Growth Management;
Digital Platforms;
Problems and Challenges;
Risk and Uncertainty;
Expansion;
Internet and the Web;
Leading Change;
Leadership Style;
Air Transportation Industry;
Tourism Industry;
San Francisco
Rayport, Jeffrey F., Manny de Zarraga, and Eric Levine. "Hotwire.com: Navigating Through Turbulence." Harvard Business School Case 821-084, March 2021. (Revised August 2024.)
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
consumers (Hakan Hillerstrom). In addition to these issues, Elizabeth Benbrooks reminds us that (healthcare) "comes freighted with a host of fundamental moral, ethical, and emotional issues that simply don't exist for other industries."...
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- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
choices and provide them with a sense of dignity and a chance to access better jobs.” Miller agrees, saying people with criminal records bring valuable skills to the corporate table. For one thing, Miller was able to keep his emotions in...
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- 24 Jan 2011
- HBS Case
Terror at the Taj
what it would be like to have people confront the trauma again. We objectify it, keep emotion at a distance, but after 15 minutes of questions with a video camera in a darkened room, there are deeper, more personal reflections of what...
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- 19 Dec 2022
- Research & Ideas
The 10 Most Popular Articles of 2022
Will They Ever Return to Normal? Research by Alberto Cavallo probes the complex interplay of product shortages, prices, and inflation. Feeling Seen: What to Say When Your Employees Are Not OK Managers who let down their guard and acknowledge their employees' View Details
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by Danielle Kost
- 12 May 2021
- Book
The Hard Truth About Being a CEO
critically important only up to a point [to employees], but the real motivation comes from an emotional connection that you feel—either that you are more highly valued than someone else because of the natural competitiveness of human...
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by Michael Blanding
- 21 Aug 2019
- Research & Ideas
What Machine Learning Teaches Us about CEO Leadership Style
discovered that computer analysis proved to be a robust, yet fast and cheap alternative to generating emotional data. Does CEO style correlate to performance? With that data in hand, the researchers grouped CEOs into one of five distinct...
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Keywords:
by Michael Blanding