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  • 10 Mar 2015
  • News

Women in Tech: Breaking the Digital Ceiling

fashion e-commerce company, Peach. It’s also a challenge to an industry where a company’s potential is often predicted based on its similarity to other successful ventures, most often led by CEOs who look a... View Details
Keywords: April White
  • November 2014
  • Supplement

The Grommet - Video Supplement

By: Lynda M. Applegate, Karen Gordon Mills, Lena G. Goldberg and Annelena Lobb
Keywords: Retail; Internet and the Web; Entrepreneurship; Product Launch; E-commerce; Retail Industry
Related
  • 27 Sep 2021
  • News

Sewn with Love

began raising funds to support small businesses within the fashion and garment industries that pivoted their manufacturing to create personal protective equipment and partnered with The RealReal, an View Details
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

analysts' forecasts of firm performance actually reflect any of these factors and which are considered most important. We use survey data from 967 analysts ranking 837 companies to judge how their forecasts are related to evaluations of firms' View Details
Keywords: Sean Silverthorne
  • 01 Dec 2000
  • News

Vivek Ranadivé

provides the infrastructure (or"middleware") that makes e-commerce work across disparate computer systems. His meaning, however, is just the opposite.. "The concept of e-business will disappear because every business will be an... View Details
Keywords: Julia Hanna; News, Library, Internet, and Other Services; Information; Securities, Commodities, and Other Financial Investments; Finance; Computer and Electronic Product Manufacturing; Manufacturing; Telecommunications; Information; Air Transportation; Transportation
  • 15 Feb 2000
  • Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

well-established firms such as Walgreen's and Rite Aid. We also look at Amazon.com, another upstart that can claim to be "the biggest book store in the world." By looking closely at these companies' use of the Internet— which I believe is the analog to the... View Details
Keywords: by Staff
  • 26 Apr 2011
  • News

BioMine Strikes Gold

Contest. BioMine uses existing scaled-up mining industry technologies to capture value from the 40 million tons of "e-waste" that is landfilled or incinerated annually around the world. (Watch Bradoo explain the concept behind BioMine.)... View Details
Keywords: Mining (except Oil and Gas); Mining; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2019
  • News

Capitalizing the Corner Shop

Amazon of Africa”; at the time of its IPO last April, it was valued at $1.3 billion. A year later, Kehinde and fellow Jumia executive Ercin Eksin went on to found Africa Courier Express (ACE), a logistics company meant to meet the growing last-mile delivery needs of... View Details
Keywords: Dan Morrell
  • Article

Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management

By: Marshall Fisher and Ananth Raman
We review papers published in Production and Operations Management (POM) during its thirty-year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory... View Details
Keywords: RFID; Innovation and Invention; Technology Adoption; Operations; E-commerce; Strategy; Retail Industry
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  • 14 Oct 2020
  • News

Sewn with Love

In the midst of a global pandemic and widespread protests against racial injustice, the fashion industry can seem pretty frivolous. Fashion-industry leader Kikka Hanazawa (MBA 2002), CEO of VPL, a women’s underwear and athleisure company,... View Details
Keywords: Maureen Harmon
  • April 2016
  • Teaching Note

Flipkart: Transitioning to a Marketplace Model

By: Sunil Gupta and Das Narayandas
In 2015, Sachin and Binny Bansal, co-founders of India's largest e-tailer, Flipkart, announced that the company would switch to a marketplace model and move its logistics arm into a separate company. At the time of the announcement, Snapdeal already claimed to be... View Details
Keywords: India; Marketplaces; Digital Platforms; Internet and the Web; Market Entry and Exit; E-commerce; Retail Industry; India
Related
  • May–June 2023
  • Article

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The impact of delays has been widely studied in various offline services. The focus of this study is online services, and we explore the impact of in-process delays—measured by website speed—on customer behavior. We leverage novel retail and website speed data to... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; E-commerce; Internet and the Web; Consumer Behavior; Policy; Retail Industry
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  • 01 Apr 2000
  • News

Getting the Message

astronomical -- as much as $33 billion worldwide by 2004, according to Forrester Research, a consulting firm specializing in e-commerce. Industry observers are shy to predict just what the future of advertising will look like, but they... View Details
Keywords: Susan Young
  • May 2021 (Revised August 2021)
  • Supplement

Zara: An Integrated Store and Online Model (A) and (B)

By: Antonio Moreno and Anibha Singh
Keywords: Stores; Integration; Operations; Business Model; Strategic Planning; E-commerce; Retail Industry; Retail Industry; Europe
Related
  • December 2019
  • Article

The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment

By: Donald Ngwe, Kris J. Ferreira and Thales Teixeira
Many online stores are designed such that shoppers can easily access any available discounted products. We propose that deliberately increasing search frictions by placing small obstacles to locating discounted items can improve online retailers’ margins and even... View Details
Keywords: Online Retailing; Friction; Effor; Search Costs; Price Discrimination; Marketing; Consumer Behavior; Strategy; Price; E-commerce; Retail Industry; Retail Industry
Related
  • June 2015
  • Teaching Note

Quincy Apparel

By: Thomas R. Eisenmann and Lisa C. Mazzanti
Keywords: Retail; Online Retail; Women's Apparel; Internet and the Web; Failure; E-commerce; Apparel and Accessories Industry; Apparel and Accessories Industry
Related
  • Web

Paul Baier | Baker Library | Bloomberg Center | Harvard Business School

then Open Market, where he saw an opportunity to serve small and medium-sized industrial buyers via the Internet. In 1999 PurchasingCenter.com was born. When the technical and logistical challenges of building an online service proved... View Details
  • 01 Apr 2000
  • News

Real World Issues Aired at Student Led Conferences

Always impressive, the annual conferences organized by HBS student clubs bring together industry leaders, alumni, and students for meetings marked by informative discussions of key business issues. Earlier this year, gatherings sponsored... View Details
Keywords: Mary Ellen Gardner
  • 27 Aug 2019
  • Blog Post

Meet the PRIDE Club

Miami, Florida. Prior to HBS, she worked in digital and multicultural marketing across the consumer products and media industries. She will be transitioning to e-commerce management after HBS. When she's not immersed in the case method... View Details
  • 12 Oct 1999
  • Research & Ideas

Women Leading Business: A New Kind of Conversation

which our faculty provide. EE: What is the typical profile of the group? Hart: The single defining characteristic of our participants is that they have achieved a position of extraordinary responsibility and recognition in their industry... View Details
Keywords: Re: Myra M. Hart & Cynthia A. Montgomery