Publications

Web

Faculty - Race, Gender & Equity

(HMC).... Frances X. Frei UPS Foundation Professor of Service Management Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to... View Details

08 Aug 2017
First Look

First Look at Research and Ideas, August 8, 2017

subsumed by the other three. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53024 August 2017 Obstetrics & Gynecology Relationship Between Labor and Delivery Unit Management Practices and Maternal Outcomes By:... View Details

Keywords: Sean Silverthorne

23 Feb 2010
First Look

First Look: Feb. 23

Software Innovation Authors:Ned Gulley and Karim R. Lakhani Abstract We investigate if the actions by individuals in creating effective new innovations are aligned with the reuse of those innovations View Details

Keywords: Martha Lagace

April 21, 2023
Article

When Scenario Planning Fails

By: Kalle Heikkinen, William R. Kerr, Mika Malin, Panu Routila and Eemil Rupponen

How can organizations perform scenario planning when they are hit by shocks outside of leaders’ field of vision? Interviews with Nordic executives, who experienced both the Covid-19 pandemic and were in close proximity to Russia as the country invaded Ukraine, can... View Details

Keywords: Planning; Crisis Management; Organizational Structure; Forecasting and Prediction; System Shocks; Organizational Change and Adaptation

Summer, 2018
Article

Innovation, Reallocation and Growth

By: Daron Acemoglu, Ufuk Akcigit, Harun Alp, Nicholas Bloom and William R. Kerr

We build a model of firm-level innovation, productivity growth, and reallocation featuring endogenous entry and exit. A new and central economic force is the selection between high- and low-type firms, which differ in terms of their innovative capacity. We estimate the... View Details

Keywords: Entry; Growth; Industrial Policy; Innovation; R＆D; Reallocation; Selection; Market Entry and Exit; Growth and Development; Innovation and Invention; Research and Development; Performance Productivity

Find at Harvard

July 2019
Teaching Note

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr and Carl Kreitzberg

A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details

27 Sep 2016
First Look

September 27, 2016

the challenges inherent in those data and research as well as possible opportunities to do better. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50652 How Do Venture Capitalists Make Decisions? By: Gompers, Paul A., View Details

Keywords: Sean Silverthorne

July 2021
Case

A Close Shave at Squire

By: Jeffrey J. Bussgang, Zoë B. Cullen, William R. Kerr, Benjamin N. Roth and Michael Norris

In 2020, just after closing a $34 million Series B financing round, Dave Salvant and Songe LaRon consider how to adjust their business, Squire Technologies, to the new realities posed by the COVID-19 pandemic. Their barbershop technology, including tools to run a shop... View Details

Keywords: Business Startups; Entrepreneurship; Venture Capital; Private Equity; Mobile and Wireless Technology; Applications and Software; Growth and Development Strategy; Health Pandemics; Beauty and Cosmetics Industry; Technology Industry; New York (city, NY); San Francisco

Educators

28 Feb 2012
First Look

First Look: Feb. 28

paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1636719 Cases & Course MaterialsReSource Pro Lynda M. Applegate, William R. Kerr, Elisabeth Koll, and David... View Details

Keywords: Sean Silverthorne

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

donut chain wars, details near-death takeover moments, and expounds on why a donut and a cup of coffee represent much more than a simple morning pick-me-up. READ MORE Hanna: Your book opens by setting the scene almost like an HBS case.... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

Web

November 17, 2015

Societal and Political Dimensions of Innovation Innovation and Business Growth By: Kerr, William R. Abstract—Innovation and the pursuit of new business opportunities are... View Details

Keywords: Sean Silverthorne

October 2019
Teaching Note

Managing the Future of Work

By: William R. Kerr and Carl Kreitzberg

This teaching note has been prepared to assist instructors with teaching HBS Case Study 818-128 "Managing the Future of Work.' This case has been designed to introduce leaders from various sectors to the Future of Work, and to give them the analytical tools and... View Details

Keywords: Future Of Work; Employment; Technological Innovation; Organizational Change and Adaptation; Change Management; Problems and Challenges; Opportunities

Web

2022 Reunion Presentations - Alumni

two most essential consumer-driven health care innovations that remain absent: transparency and financial empowerment. CASE STUDY Market Sizes and Entrepreneurial Strategies: The Case of Squire Technologies Professor William View Details

January 2018 (Revised March 2019)
Case

Autonomous Vehicles: The Rubber Hits the Road...but When?

By: William Kerr, Allison Ciechanover, Jeff Huizinga and James Palano

The rise of autonomous vehicles has enormous implications for business and society. Despite the many headlines and significant investment in the technology by early 2019, it was still unclear when truly autonomous vehicles would be a commercial reality. Students will... View Details

Keywords: Technology Management; Artificial Intelligence; General Management; Robotics; Technological Innovation; Transportation; Disruption; Information Technology; Decision Making; AI and Machine Learning; Auto Industry; Technology Industry

Educators

2013
Article

Immigration and Employer Transitions for STEM Workers

By: Sari Pekkala Kerr and William R. Kerr

We analyze the career trajectories of STEM workers and firm-level hiring of immigrants using the Longitudinal Employer-Household Dynamics (LEHD) database of the US Census Bureau. We find STEM career adjustments during periods of abnormally high immigration into the... View Details

Keywords: Nationality; Employment; Immigration