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  • November 2022 (Revised October 2024)
  • Case

'A Marshall Plan for Africa': James Mwangi and Equity Group Holdings

By: Caroline M. Elkins, Debora L. Spar, Zeke Gillman and Julia M. Comeau
Financial Inclusion. Dignity. Trust. These were the core principles driving James Mwangi’s transformation of Equity Building Society, insolvent in 1991, into what is, today, Equity Group Holdings, East and Central Africa’s largest retail banking institution. Raised in... View Details
Keywords: Bank; Income Inequality; Banking; Micro Finance; Microcredit; Africa; Kenya
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  • 08 Apr 2002
  • Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

finalize a deal, but that's often not enough. Many countries have webs of influence that are more powerful than the actual parties making the deal, even though those webs don't have the formal standing of, say, government agencies. In Japan, it may be the keiretsu—... View Details
Keywords: by James K. Sebenius
  • July 2008 (Revised July 2020)
  • Case

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

By: Tsedal Neeley and Thomas J. DeLong
Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details
Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States
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  • 10 Sep 2001
  • Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

Review excerpt below, Professor James K. Sebenius describes number six on the list, "Failing to correct for skewed vision." Negotiators are often too confident of their own position and too quick to demonize the other side, he... View Details
Keywords: by James K. Sebenius
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

management. Instead, Perlman mapped backward from his VC target, reasoning that WebTV's appeal and value to the VCs would be greatly enhanced by partnership with a prominent consumer electronics firm. Perlman started View Details
Keywords: by James K. Sebenius
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

Summing Up What Role Will Management Play in Saving US Health Care? The verdict is in, according to respondents of this month's column: Problems confronting health care in the US are much larger and broader than those that can be solved View Details
Keywords: by Jim Heskett; Health
  • 04 Nov 2009
  • What Do You Think?

What is the Role of Government Vis-à-Vis Capitalism?

which to compete for power in the other." Scott argues that past analyses by proponents of the Friedman school of economics fall short because they regard markets and pricing mechanisms as the means by... View Details
Keywords: by Jim Heskett
  • 07 Aug 2009
  • What Do You Think?

Why Can’t Americans Get Health Care Right?

and digest information, test ideas, define the purpose, and align it to a strategy (Akram Boutros, Jack Slagle, Nikos Mourkogiannis, among others). This all will require more leadership (Paul Karras, Phil Clark). There was general agreement that change is needed. The... View Details
Keywords: by Jim Heskett; Health
  • 02 Mar 2007
  • What Do You Think?

What Is the Government’s Role in US Health Care?

from government. Suggestions of causes of the current challenge of rapidly rising costs in relation to quality of outcomes, at least by the imperfect measure of life expectancy, included waste in the system (Julie Maire, Edward Hare, and... View Details
Keywords: by Jim Heskett; Health
  • 04 Sep 2012
  • Working Paper Summaries

Level II Negotiations: Helping the Other Side Meet Its ‘Behind the Table’ Challenges

Keywords: by James Sebenius
  • 06 Jun 2008
  • What Do You Think?

Why Don’t Managers Think Deeply?

possibility that " managers are not trained for it." Dianne Jacobs cited the possibility that persisting assumptions borne out of success serve as "roadblocks to act on needed change" (proposed by those who engage in... View Details
Keywords: by Jim Heskett
  • 02 Aug 2007
  • What Do You Think?

How Will Millennials Manage?

options. As the authors of a recent book, Managing the Generation Mix, put it, they demand "the immediate gratification of making an immediate impact by doing meaningful work immediately." In short, they are high maintenance,... View Details
Keywords: by Jim Heskett
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

Why is it that many of the same companies appear repeatedly on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? In their new book, The Ownership Quotient, HBS professors Jim View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 01 Dec 2006
  • What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

is to assume that quality of labor is genetic ." Flavius Chircu said, "I would simplify the analysis by substituting 'quality of labor' with 'quality of output,' be that output a product, service, or mix thereof." In Sneh... View Details
Keywords: by by Jim Heskett
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

accommodating an appropriate level of economic activity. Businesses have historically overcome this type of challenge through the introduction of risk-mitigating technologies, which in this pandemic include technologies, business practices, and strategies that improve... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 02 Jan 2020
  • Op-Ed

Medicare for All or Public Option: Can Either Heal Health Care?

pay-as-you-go actuarial basis. The public discourse about Medicare for All is deceptively appealing. The health care program for the nation’s seniors is highly prized by Medicare beneficiaries—85 percent say they’re satisfied. Who can... View Details
Keywords: by Regina E. Herzlinger and James Wallace; Health; Public Administration
  • 04 May 2007
  • What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven View Details
Keywords: by Jim Heskett
  • 03 Dec 2008
  • What Do You Think?

Can Housing and Credit be “Nudged” Back to Health?

Summing Up The current global recession has, judging from responses to this month's column, many origins, among them housing and credit. All, of course, are traceable to human responses to both perceived opportunities and calamities, which in turn have been engineered... View Details
Keywords: by Jim Heskett
  • 07 Jan 2009
  • What Do You Think?

Is the World Really Flat?

effects" (Alex Evans). "It really doesn't matter whether the world is flat or not. Most value is added by the exploiters, not the creators, and that works in both (flat and non-flat) environments" (Gerald Nanninga). These... View Details
Keywords: by Jim Heskett
  • 02 May 2012
  • What Do You Think?

Can the “Leadership Industry” Fulfill Its Promise?

those who cater to them, are willing to give it. As Sharath K put it, "Leadership needs to be learned by experimentation over a lifetime." There is perhaps too little emphasis on the development of self-knowledge. Wendy-Anne... View Details
Keywords: by Jim Heskett