Filter Results
:
(433)
Show Results For
-
All HBS Web
(433)
- News (113)
- Research (270)
- Events (1)
- Multimedia (1)
- Faculty Publications (169)
Show Results For
-
All HBS Web
(433)
- News (113)
- Research (270)
- Events (1)
- Multimedia (1)
- Faculty Publications (169)
- November 2001 (Revised October 2017)
- Supplement
Store24 (B): Service Quality and Employee Skills
By: Frances X. Frei and Dennis Campbell
Supplements the (A) case.
View Details
Frei, Frances X., and Dennis Campbell. "Store24 (B): Service Quality and Employee Skills." Harvard Business School Supplement 602-097, November 2001. (Revised October 2017.)
- 08 Jul 2014
- First Look
First Look: July 8
investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field experiment in which agents...
View Details
Keywords:
Carmen Nobel
- October 2006 (Revised July 2007)
- Case
China Resources Corporation (A): 6S Management
By: Dennis Campbell and David Lane
In 2006, Jiang Wei, CFO of China Resources Corporation, was seeking to implement a variety of new management control systems in a complex diversified corporation during a period of rapid economic expansion in mainland China. Instilling efficiency, productivity,...
View Details
Keywords:
Accounting;
Business Conglomerates;
Governance Controls;
Balanced Scorecard;
Management Systems;
Performance Improvement;
Business Strategy;
China
Campbell, Dennis, and David Lane. "China Resources Corporation (A): 6S Management." Harvard Business School Case 107-013, October 2006. (Revised July 2007.)
- 13 May 2021
- Blog Post
Zhalisa Clarke’s Sabbatical Story: Tech leader turned healer
Sabbaticals, authored by Dennis (DJ) DiDonna (HBS 2010). DiDonna has dedicated his career to commercializing social science research to create organizations which positively impact the world. DiDonna founded...
View Details
- April 2016 (Revised January 2017)
- Case
Bank of Taiwan
By: Dennis Campbell and Dawn H. Lau
Keywords:
Taiwan
Campbell, Dennis, and Dawn H. Lau. "Bank of Taiwan." Harvard Business School Case 116-058, April 2016. (Revised January 2017.)
- March 2006 (Revised April 2008)
- Teaching Note
GuestFirst Hotel (TN) (A) and (B)
By: Frances X. Frei and Dennis Campbell
Keywords:
Accommodations Industry
- September 2009
- Article
A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement
By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill
Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details
Keywords:
Experience and Expertise;
Health Care and Treatment;
Medical Specialties;
Outcome or Result;
Performance Efficiency;
Performance Improvement
Carty, Matthew, MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow, and Dennis Orgill. "A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement." Plastic and Reconstructive Surgery 124, no. 3 (September 2009): 706–714.
- August 2018
- Article
Virtual Issue on Empirical Management Accounting Research
By: Margaret Abernethy and Dennis Campbell
Abernethy, Margaret, and Dennis Campbell. "Virtual Issue on Empirical Management Accounting Research." Journal of Accounting Research (August 2018).
- November 2010 (Revised December 2010)
- Case
LG Display
By: Dennis Campbell and Rui Lu
Keywords:
Manufacturing Industry
Campbell, Dennis, and Rui Lu. "LG Display." Harvard Business School Case 111-072, November 2010. (Revised December 2010.)
- April 2008 (Revised October 2008)
- Supplement
TD Canada Trust (B): Linking the Service Model to the P&L
By: Dennis Campbell and Brent Kazan
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (B): Linking the Service Model to the P&L." Harvard Business School Supplement 108-043, April 2008. (Revised October 2008.)
- April 2008 (Revised October 2008)
- Supplement
TD Canada Trust (C): Translating the Service Model to Service Operations
By: Dennis Campbell and Brent Kazan
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (C): Translating the Service Model to Service Operations." Harvard Business School Supplement 108-055, April 2008. (Revised October 2008.)
- April 2008 (Revised October 2008)
- Case
TD Canada Trust (A): The Green and the Red
By: Dennis Campbell and Brent Kazan
The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers...
View Details
Keywords:
Mergers and Acquisitions;
Customer Focus and Relationships;
Customer Satisfaction;
Commercial Banking;
Profit;
Balanced Scorecard;
Organizational Change and Adaptation;
Banking Industry;
Canada
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (A): The Green and the Red." Harvard Business School Case 108-005, April 2008. (Revised October 2008.)
- November 2006 (Revised August 2008)
- Supplement
China Resources Corporation (B): China Resources Microelectronics
By: Dennis Campbell and David Lane
Supplements the (A) case. Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling from Hong Kong to Wuxi, China to attend the first ever meeting of China Resources...
View Details
Keywords:
Accounting;
Business Conglomerates;
Profit;
Governance Controls;
Management Systems;
Business Strategy;
China
Campbell, Dennis, and David Lane. "China Resources Corporation (B): China Resources Microelectronics." Harvard Business School Supplement 107-015, November 2006. (Revised August 2008.)
- 24 Apr 2012
- First Look
First Look: April 24
mitigate these frictions. Read the paper: http://www.hbs.edu/research/pdf/09-116.pdf Sustainable Cities: Oxymoron or the Shape of the Future? Authors:Robert G. Eccles, Annissa Alusi, Amy C. Edmondson, and Tiona Zuzul Publication:Chap. 18 in Infrastructure...
View Details
Keywords:
Carmen Nobel
- 07 May 2013
- First Look
First Look: May 7
Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of...
View Details
Keywords:
Carmen Nobel
- January 2020 (Revised June 2020)
- Case
Handelsbanken: Going Digital
By: Dennis W. Campbell and Kerry Herman
Campbell, Dennis W., and Kerry Herman. "Handelsbanken: Going Digital." Harvard Business School Case 120-049, January 2020. (Revised June 2020.)
- January 2008 (Revised April 2008)
- Teaching Note
Pilgrim Bank (B): Customer Retention (TN)
By: Frances X. Frei and Dennis Campbell
Teaching Note for [602095].
View Details
- January 2008 (Revised April 2008)
- Teaching Note
Pilgrim Bank (A): Customer Profitability (TN)
By: Frances X. Frei and Dennis Campbell
Teaching Note for 602104.
View Details
- June 2001 (Revised July 2001)
- Case
Boston Lyric Opera
By: Robert S. Kaplan and Dennis Campbell
The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance...
View Details
Keywords:
Balanced Scorecard;
Strategic Planning;
Arts;
Growth and Development Strategy;
Governing and Advisory Boards;
Fine Arts Industry;
Massachusetts
Kaplan, Robert S., and Dennis Campbell. "Boston Lyric Opera." Harvard Business School Case 101-111, June 2001. (Revised July 2001.)
- 05 May 2009
- First Look
First Look: May 5, 2009
Survive—Thrive: Leading Innovation in Good Times and Bad Authors:Lynda M. Applegate and Bruce Harreld Abstract Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global...
View Details
Keywords:
Martha Lagace