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  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

dramatically reconfigured. The Uncompromising Leader Authors:Russell A. Eisenstat, Michael Beer, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Publication:HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July - August... View Details
Keywords: Martha Lagace
  • 28 Aug 2012
  • First Look

First Look: August 28

Link between Non-financial and Financial Performance in One Space Authors: Robert G. Eccles, Jess Schulschenk, and George Serafeim Publication:... View Details
Keywords: Sean Silverthorne
  • 03 Jul 2012
  • First Look

First Look: July 3

however, is still focused on the archetypal team that has well-defined membership, purposes, leadership, and standards of effectiveness-all characteristics that are being altered by changes in the larger... View Details
Keywords: Sean Silverthorne
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

proposals that received a MV between 1997 and 2004, we find that the frequency of implementation has almost doubled from 22% between 1997 and... View Details
Keywords: Martha Lagace
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

performance, the authors agree. But goal setting must be prescribed in doses, not as a standard remedy to increase productivity. They even offer a warning label and list 10 questions managers should ask... View Details
Keywords: by Sean Silverthorne
  • Web

1.17 Field Based Learning/Independent Projects - MBA

of a late drop or unsuccessful completion. Standards for Integrity Compensation, Gifts, and Expense Reimbursements Students may not receive compensation for projects performed... View Details
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

firm-level data between 1998 and 2003. First, we present the first exhaustive description of the U.K. retail sector using micro data sources. Second, in the spirit of Foster, Haltiwanger, View Details
Keywords: Martha Lagace
  • Web

Leadership - Faculty & Research

approach these leadership roles to withstand the pressures that can divert behavior away from the espoused purposes and ethical standards of medicine? July–August 2014 Article How the Other Fukushima Plant... View Details
  • 30 Mar 2010
  • First Look

First Look: March 30

judgment tasks and underweighting of rare events in decisions from experience. The current paper presents three laboratory experiments and a field study that explore this pattern. The results suggest that... View Details
Keywords: Sean Silverthorne
  • Web

Technology & Innovation - Faculty & Research

which funds are used are subject to frequent debate. This paper examines empirical data from the Danish National Advanced Technology Foundation (DNATF), an agency that funds partnerships between universities View Details
  • Web

Globalization - Faculty & Research

Investment By: Juan Alcacer and Paul Ingram Global economic transactions such as foreign direct investment must extend over an institutional abyss between the jurisdiction, and... View Details
  • 19 Apr 2011
  • First Look

First Look: April 19

generates these benefits. Using the empirical context of cardiovascular care within hospitals, we first examine the relationship between a hospital's level of specialization in cardiovascular care and the... View Details
Keywords: Sean Silverthorne
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they... View Details
Keywords: by Michael Blanding; Retail
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

Nanda and Tarun Khanna Abstract This study explores the importance of cross-border social networks for entrepreneurs in developing countries by examining ties between the Indian expatriate community View Details
Keywords: Martha Lagace
  • 24 Jul 2012
  • First Look

First Look: July 24

  PublicationsThe Need for Sector-Specific Materiality and Sustainability Reporting Standards Authors:Robert G. Eccles, Jr., Michael P. Krzus, Jean Rogers, and George Serafeim... View Details
Keywords: Sean Silverthorne
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

worthy of your trust, that they will not only be competent to perform the tasks with which they have been entrusted but will also adhere to high standards and conduct... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 24 May 2011
  • First Look

First Look: May 24

responsibility.   Working PapersInducement Prizes and Innovation Authors:Liam Brunt, Josh Lerner, and Tom Nicholas Abstract We examine the effect of prizes on innovation using data on awards for... View Details
Keywords: Sean Silverthorne
  • Web

Business Fundamentals Course - CORe | HBS Online

– 5 Modules Business Analytics Beginning with basic descriptive statistics and progressing to regression analysis, you’ll implement analytical techniques in Excel and apply fundamental quantitative methods... View Details
  • 09 Aug 2016
  • First Look

August 9, 2016

anti-predatory laws to instrument for an outward shift in the supply of credit. First, a comparison between counties in the top and bottom deciles of presence of national banks in states with anti-predatory... View Details
Keywords: Sean Silverthorne