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- All HBS Web
(2,743)
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- News (478)
- Research (1,765)
- Events (1)
- Multimedia (6)
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- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
rules of commerce: Instead of selling the “means” (their products and services), they adopt innovative revenue models to pursue “ends” (actual outcomes). They show that paying by the pill, semester, food item, vehicle, or show does not necessarily reflect the View Details
Keywords: Margie Kelley
- 21 Jan 2014
- News
Climbing to New Heights
Petzel. "I was already toying with the idea of an MBA, and I was allowed to sit in on classes at MIT's Sloan School and at HBS. I found the atmosphere at Harvard totally different; I much preferred the interactive style." Petzel wasn't... View Details
Keywords: Robert S. Benchley
- 01 Jun 2017
- News
The Exchange: Venture Forth
cost of starting firms falls, this lowers the cost of the option, so you will take on higher option value projects. You will potentially take on more of them and focus less on governance in the early stages. It’s what is known as a “spray... View Details
Keywords: April White
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
without it. Poindexter: I talk a lot to my customers about what life is like without electricity. And one of the most profound things that they said to me was, "Life without electricity, you're always rushing." And it's because you have... View Details
- 01 Dec 2004
- News
Starting Off on the Right Foot
When business and career psychologist James Waldroop counsels young executives who are starting assignments in a new company, he urges them to act like anthropologists. “For the first six months on the job, your assignment is to understand the View Details
Keywords: Deborah E. Blagg
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers... View Details
Keywords: Dan Morrell
- 28 May 2019
- News
Leading Questions
successful.” The assessment trend is also driven by companies that are eager for what Schlatka calls “people data.” Businesses that have long relied on customer numbers and financial reports to make important decisions have recognized... View Details
Keywords: April White
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught... View Details
- 01 Jun 2024
- News
Decoding the Promise and Perils of Generative AI
ChatGPT burst into the public consciousness on November 30, 2022. Within two months, the generative artificial intelligence (GenAI) software, which leverages a large language model (LLM) to produce human-like, text-based conversations, had reached an estimated 100... View Details
Keywords: April White
- 01 Jun 2013
- News
School of Hard Knocks
engagement were more than three times as profitable as firms with average engagement. Fostering a diverse culture is the right thing for a firm to do; it can also lead to a stronger bottom line, especially in today's world where virtually every company serves a diverse... View Details
- 01 Sep 2004
- News
Charles Stoddard (MBA 1969)
any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten... View Details
Keywords: Finance
- 06 Dec 2021
- News
Action Plan: Whole Sale
online platforms such as YouTube or, more recently, TikTok, to discover new products, but digital sales in the category were not on par with other consumer goods. The explanation: “Beauty is a fun purchase for consumers,” observes Balbale. View Details
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
Smith. Not only has Starbucks created a "third place" for the customer between work and home, but it has also launched a number of environmental and community-oriented initiatives. "We have a great culture in this company," Smith... View Details
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that... View Details
- 01 Mar 2010
- News
Money Matters
compromising our values and the culture of our organization trying to keep up with competitors who were pushing products down people’s throats.” While customers hunkered down, iTrust had the breathing room... View Details
- 01 Jun 1996
- News
Class Acts
Ltd. (GCS). "There is no way I could have guessed what Kodwo and I would accomplish," says the soft-spoken Richardson, who, along with Mills, became a licensed broker within two months of arriving in Ghana, ultimately trading 20 percent of the View Details
- 01 Apr 1997
- News
Facing the Music
industry's release of an unprecedented total of twenty thousand new titles. Is there trouble brewing for the business with a beat, a virtually recession-free industry for the past fifty years? To shed some light on the situation, the... View Details
Keywords: Marguerite Rigoglioso
- 01 Jun 2018
- News
Up by the Roots
billion in equity financing in 2017, while their Silicon Alley cousins raised $1.5 billion, or 15 percent more. (CB Insights was in the first FIL graduating class.) The total number of equity financings was higher, as well, with 122 in... View Details
- 23 Jan 2019
- News
The Promise of Personalized Medicine
for N=1, individuals, that customizes therapeutics. If you look at drug development thus far in the history of mankind, we’ve focused a lot of our efforts on small molecules, like pills that you would take every day—Lipitor, Viagra, these... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
its own members to fund future expansion. What’s in Assistant Professor Uma Karmarkar’s grocery bags? It may depend on if she’s carrying reusuable bags. In a series of experiments, Karmarkar and a fellow researcher found that when View Details