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  • 30 Mar 2018
  • What Do You Think?

What Should Mark Zuckerberg Do?

many users like Judy who, having archived her data and deleted her account, found that, “The interesting thing is that I only missed the site for one or two days.” Dyl suggested that the company should move on several fronts, including efforts to: (1) “refund and... View Details
Keywords: by James Heskett; Web Services; Information Technology
  • 13 Jun 2011
  • HBS Case

Mobile Banking for the Unbanked

receive money conveniently. In order to use the service, the customer hands his money to the agent, plus a transfer fee (about 40 cents). Through a computerized process secured by multiple passwords and PINs, the agent transfers the... View Details
Keywords: by Carmen Nobel; Banking; Communications; Telecommunications
  • 19 Apr 2016
  • First Look

April 19, 2016

forthcoming Journal of Marketing Research Does 'Liking' Lead to Loving? The Impact of Joining a Brand’s Social Network on Marketing Outcomes By: John, Leslie K., Oliver Emrich, Sunil Gupta, and Michael I. Norton Abstract—Does “liking” a... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2012
  • First Look

First Look: October 30

analysis and framework in this paper can help broaden the understanding of accounting's globalization. Read the paper: http://ssrn.com/abstract=1875682 The Preference for Potential Authors:Zakary L. Tormala, Jayson Jia, and Michael I. Norton Publication:Journal of... View Details
Keywords: Sean Silverthorne
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

frequently also, there is less time for making important decisions—not infrequently, they have to act in real time. With modern IT (with real time, Internet search, and social networks), few decisions can be made in secret, and even fewer... View Details
Keywords: by Martha Lagace
  • 12 Nov 2012
  • Research & Ideas

Pay Workers More So They Steal Less

at Urbana-Champaign. “Our study suggests that an increase in wages will decrease theft, but won't fully pay off” With this research, Sandino and Chen contribute to a growing body of knowledge about how wages affect employee behavior and View Details
Keywords: by Kim Girard; Retail
  • 23 Oct 2013
  • Research & Ideas

Overcoming Nervous Nelly

small things—for instance, 'Did I leave the coffeemaker on this morning?'—by bigger things like meeting with a colleague or a manager, or by very important things like job security or health." At its core, anxiety is about... View Details
Keywords: by Michael Blanding
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

of Keynesian theory in the post-war years gave the subject greater prestige, and the 1958 reports on the state of business education in America by the Carnegie Corporation and the Ford Foundation led to a greater emphasis on the social... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 01 Nov 2022
  • What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

gets lost in this conversation is the extent to which the US needs immigrants. We need their youth, their willingness to work at any job, their productivity, their contributions to a social security system... View Details
Keywords: by James Heskett
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

the brand logo’s “M” apart to signal social distancing. "Nearly a quarter of brands have gone dark, pausing all of their paid marketing communications for the first and second quarter of the year." Many other Chief Marketing... View Details
Keywords: by Jill Avery and Richard Edelman
  • 17 Jul 2012
  • First Look

First Look: July 17

  PublicationsPerspectives on the Social Psychology of Creativity Authors:Teresa M. Amabile and Julianna Pillemer Publication:Journal of Creative Behavior 46, no. 1 (2012) Abstract Scholars began serious study into the View Details
Keywords: Sean Silverthorne
  • 06 Aug 2013
  • First Look

First Look: August 6

today's managers need to harness technological advances, manage and lead a dispersed and diverse workforce, anticipate and react to constant competitive and geopolitical change and uncertainty, compete on a global scale, and operate in a View Details
Keywords: Anna Secino
  • 07 Feb 2012
  • First Look

First Look: February 7

equal-division agreements. These endogenous framing effects may outweigh any overall social utility effects due to the mere presence of communication. In two studies, we find that non-binding talk about fairness within a three-party,... View Details
Keywords: Sean Silverthorne
  • 30 May 2017
  • First Look

First Look at New Research and Ideas, May 30

identified by KT’s team include the Internet of Things (including connected cars and smart city/homes), media, health, energy, and security and surveillance, which might provide some quick wins both in terms of revenues and market lead.... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2016
  • First Look

March 29, 2016

that innovation comes from the edges"). Thus, the program is not viewed as a subsidized Corporate Social Responsibility activity but as a positive net benefit activity, as well as a way of addressing skills shortages by tapping into... View Details
Keywords: Sean Silverthorne
  • June 2018 (Revised June 2018)
  • Case

Facebook Confronts a Crisis of Trust

By: William W. George and Amram Migdal
The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential... View Details
Keywords: Facebook; Data Privacy; Data Manipulation; Data Science; Political Campaigns; Political Influence; Voter Mobilization; Voters' Interests; Election Outcomes; Elections; Cambridge Analytica; Mark Zuckerberg; Sheryl Sandberg; Voting; Decision Making; Demographics; Ethics; Geopolitical Units; Government and Politics; Government Legislation; National Security; Political Elections; Information Management; Leadership; Leadership Style; Crisis Management; Social Psychology; Personal Characteristics; Power and Influence; Society; Public Opinion; Technology Industry; United States; United Kingdom
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  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

States, Neeley argues that an organization’s lingua franca is the catalyst by which all employees become some kind of “expat”(someone detached from their mother tongue or home culture). Through her unfettered access to the inner workings of Rakuten, she reveals three... View Details
Keywords: Carmen Nobel
  • 17 Apr 2012
  • First Look

First Look: April 17

under the Rug: How Unethical Actions Lead to Forgetting of Moral Rules Authors:Lisa L. Shu and Francesca Gino Publication:Journal of Personality and Social Psychology (in press) Abstract Dishonest behavior can have various psychological... View Details
Keywords: Carmen Nobel
  • 12 Mar 2014
  • Lessons from the Classroom

Managing the Family Business: Firing the CEO

knew more than others, even though the top management team had been in place for 20 years and had helped secure the father-son transition. The son felt the business could be run in a more profitable way. He was probably right, but the... View Details
  • 15 Jan 2013
  • First Look

First Look: January 15

http://wber.oxfordjournals.org/content/early/2012/12/09/wber.lhs031.short?rss=1 Do Analysts Add Value When They Most Can? Evidence from Corporate Spinoffs Authors:Feldman, Emilie R., Stuart C. Gilson, and Belén Villalonga Publication:Strategic Management Journal... View Details
Keywords: Sean Silverthorne

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