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All HBS Web
(690)
- People (1)
- News (142)
- Research (484)
- Events (3)
- Multimedia (5)
- Faculty Publications (250)
- Web
Technology & Innovation - Faculty & Research
related hypotheses across six experiments: (1) Given people's lay theories about the capacities for cognition and emotion for robots and humans, workers will express more discomfort with botsourcing when they consider losing jobs that...
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- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
outright to their faces.” The paper, forthcoming in the Journal of Personality and Social Psychology, was co-written with Harvard Business School’s Michael I. Norton, the Harold M. Brierley Professor of Business Administration; Harvard...
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by Dina Gerdeman
- 01 Mar 2024
- News
In Harmony
Close to home: “I read Cormac McCarthy’s The Road not long after my dad’s passing and it just devastated me. I can’t ever read that book again.” Such a character: The Catcher in the Rye’s Holden Caulfield. “He’s so true to his emotions...
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- 10 Dec 2021
- Research & Ideas
Truth Be Told: Unpacking the Risks of Whistleblowing
whistleblowers face? Dey: There are social and emotional consequences, and there are also career consequences. A lot of whistleblowers are fired. Some may need to move to another state or another industry to...
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by April White
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
language problems but also what managers can do to overcome them. Neeley explores language and its connection to power dynamics on global teams in Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in...
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by Kim Girard
- 12 Apr 2022
- Research & Ideas
Swiping Right: How Data Helped This Online Dating Site Make More Matches
objective criteria such as price or venue. But what happens when emotion fuels the process? Could it increase efficiency and engagement? Edward McFowland III, assistant professor at Harvard Business School, and his coauthors examine this...
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by Kara Baskin
- August 2021
- Article
Anger Damns the Innocent
By: Katherine DeCelles, Gabrielle Adams, Holly S. Howe and Leslie K. John
False accusations of wrongdoing are common and can have grave consequences. In six studies, we document a worrisome paradox in perceivers’ subjective judgments of a suspect’s guilt. Specifically, we find that laypeople (online panelists; N = 4,983) use suspects’ angry...
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Keywords:
Morality;
Accusations;
Deception;
Guilt;
Affect;
Emotions;
Behavior;
Perception;
Judgments;
Decision Making
DeCelles, Katherine, Gabrielle Adams, Holly S. Howe, and Leslie K. John. "Anger Damns the Innocent." Psychological Science 32, no. 8 (August 2021): 1214–1226.
- 01 Sep 2023
- News
That Was Then, This Is Now
It started with a question. But before that, it started in the classroom. Tony Deifell (MBA 2002) loved the discussions in his LEAD course, taught by Professor (and now former Dean) Nitin Nohria; wanting to make them more tangible, Deifell adapted the idea of...
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- 15 Oct 2018
- Research & Ideas
Shaky Business: How Handshakes Win Negotiations
the table, according to their paper, “Handshaking Promotes Deal-Making by Signaling Cooperative Intent,” forthcoming in the Journal of Personality and Social Psychology. To shake, or not to shake? In one experiment, the researchers...
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by Michael Blanding
- 25 Nov 2019
- Research & Ideas
When Your Passion Works Against You
When Steve Jobs returned to Apple in 1997 after a 12-year absence, the company he co-founded was dispirited, rudderless, and near bankruptcy. In a staff meeting, Jobs shared his plan for revitalizing the struggling brand, touching on one necessary ingredient: passion....
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by Dina Gerdeman
- Web
HBR Classics - Alumni
Gabarro, Robert J. Lees Wild West of Executive Coaching , Stratford Sherman, Alyssa Freas Motivating Others Employee Motivation Moving Mountains One More Time Negotiating with and Persuading Others Necessary Art of Persuasion Negotiating with View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
In Driven: How Human Nature Shapes Our Choices, the authors combine the latest thinking from the biological and social sciences to lay out a new theory on human nature. The idea: We are all influenced and guided by four drives: acquiring,...
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by Paul Lawrence & Nitin Nohria
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
published in Journal of Personality and Social Psychology in July 2020. She co-authored the study with recent doctoral graduate Michael Rosenblum and Assistant Professor Juliana Schroeder, both of the University of California, Berkeley. A...
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by Kristen Senz
- Article
Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety
By: Alison Wood Brooks, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton and Maurice Schweitzer
From public speaking to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that people...
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Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton, and Maurice Schweitzer. "Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety." Organizational Behavior and Human Decision Processes 137 (November 2016): 71–85.
- 01 Mar 2024
- News
The War Within
When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation...
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- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
choose to spend time with—work colleagues or family—based on how their pay is structured, in particular whether they get bonuses for a job well done or earn fixed salaries regardless of performance. In fact, employees who received performance incentives spent 2 percent...
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by Rachel Kim Raczka
- May 2011
- Article
The Power of Small Wins
By: Teresa M. Amabile and Steven J. Kramer
What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and...
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Keywords:
Creativity;
Interpersonal Communication;
Employee Relationship Management;
Leadership;
Performance Effectiveness;
Emotions;
Motivation and Incentives;
Groups and Teams;
Collaborative Innovation and Invention;
Innovation Leadership;
Working Conditions;
Management Practices and Processes;
Management Skills;
Mission and Purpose;
Organizational Culture;
Performance Productivity;
Attitudes;
Behavior;
Happiness;
Perception;
Trust;
Time Management;
Resource Allocation;
Business or Company Management;
Goals and Objectives;
Managerial Roles
Amabile, Teresa M., and Steven J. Kramer. "The Power of Small Wins." Harvard Business Review 89, no. 5 (May 2011).
- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service...
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Keywords:
Anxiety;
Self-service;
Empirical Operations;
Behavioral Operations;
Customers;
Emotions;
Service Delivery;
Interpersonal Communication;
Customer Satisfaction;
Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
- Web
Winners & Runners-Up | New Venture Competition
picture of a patient's health data across the continuum of care. DreamworldVR Jean Jung, HSPH Mayank Aranke, HSPH Osaze Udeagbala Jay Lee Social Enterprise Track Runner-Up DreamworldVR is combating loneliness and helping to develop View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
the national project that we threw in a higher-order backstop. Trust is also the input that makes the leadership equation work. If leadership is about empowering others, in your presence and your absence, then trust is the emotional...
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by Kristen Senz