Quality Control - Publications - Faculty & Research

Profile

Margarita de la Piedra Carrillo

During her last year of university, Margarita interned at Citibank del Peru's Quality and Innovation area to streamline asset-based finance projects and "reduce workloads." After graduation, Margarita transferred to Credit Risk... View Details

17 Jul 2012
First Look

First Look: July 17

improvement in performance (PIP)-a proxy for quality and an important organizational climate antecedent for positive, discretionary behaviors of frontline staff. We compare change in PIP in the treatment work areas to the same type of... View Details

Keywords: Sean Silverthorne

09 May 2018
Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

are hospitalized, and 3,000 die due to foodborne illnesses, according to the Center for Disease Control and Prevention. The research is detailed in the paper “How Scheduling Can Bias Quality Assessment:... View Details

Keywords: by Carmen Nobel; Food & Beverage; Service

11 Jul 2017
News

The Right Thing to Do

Whistleblower,” tells the story of Sherry Hunt, Citibank, and the frauds that caused the Great Recession. Hunt started at Citi as a mortgage quality control officer in 2004, just as the housing bubble was... View Details

Keywords: Constantine von Hoffman; Securities, Commodities, and Other Financial Investments; Finance; Mining (except Oil and Gas); Mining

19 Sep 2024
Blog Post

A Day at Royal FloraHolland: The Epicenter of the Global Flower Market

In January 2024, Professors Willy Shih and Mike Toffel led 45 HBS MBA students on site visits to witness the energy transition and innovative sustainable production activities throughout Denmark and the Netherlands, in the second year of their Immersive Field Course... View Details

02 Sep 2002
Research & Ideas

Foreign Multinationals in the U.S.: A Rocky Road

transfer pricing, this present study pointed to acute problems of control and managing U.S. affiliates as an important factor. Q: What are the key themes you have discovered among foreign multinational companies in the United States? What... View Details

Keywords: by Sarah Jane Johnston & Martha Lagace

01 Jun 1998
News

Katharine Graham Offers Advice on Leadership

the Post to look after their four children and coordinate the couple's active Washington social life. Her life changed abruptly in 1963, when Philip Graham committed suicide after a struggle with manic depression, and she took control of... View Details

Peter F. Hurst

citizenship forced him to relinquish his business. After the war, Hurst regained control of his business and built it into a full-scale supplier of parts for conveying and moving fluids – often ones that were very dangerous. In the... View Details

Keywords: Fabricated Goods

01 Jun 2016
News

Taking Care of Business

expertise in quality control and volume manufacturing in the automotive industry (where he does double duty as managing director of Sundaram Brake Linings), Mahesh launched Sundaram Medical Devices in 2010,... View Details

Keywords: Julia Hanna

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

U.S. consumers more power over decisions related to health care. Those who advocate consumer-driven health care—including conference chair Professor Regina E. Herzlinger—believe that shifting control of health-care purchasing decisions... View Details

Keywords: by Staff; Health

03 Oct 2024
Blog Post

Van den Ende Rozen

In January 2024, Professors Willy Shih and Mike Toffel led 45 HBS MBA students on site visits to witness the energy transition and innovative sustainable production activities throughout Denmark and the Netherlands, in the second year of their Immersive Field Course... View Details

27 Aug 2007
Op-Ed

Mattel: Getting a Toy Recall Right

million toys manufactured in China with lead paint and/or loose, potentially dangerous magnets. Clearly Mattel did not have sufficiently tight quality control procedures in its supply chain to compensate for... View Details

Keywords: by John Quelch; Consumer Products

Raymond H. Herzog

During 40 years of service at 3M, Herzog served in a variety of roles, but he is particularly well known for helping to start 3M’s copier business that was a huge success in the 1950s. Herzog also left his mark on the company by refining View Details

Keywords: Fabricated Goods

01 Dec 1999
News

EMC's Ruettgers Finds Gold in Data Storage

noted, EMC has spent some $1 billion during the 1990s developing its own software for data storage and retrieval. Emphasis on R&D and quality control has been a key to EMC's success. But Ruettgers, often... View Details

05 Aug 2002
Research & Ideas

Five questions for Regina E. Herzlinger

the sick. The resulting competition for consumers with differentiated products will control costs by increasing quality of care—e.g., integrated teams for congestive heart failure have reduced costs by... View Details

Keywords: by Martha Lagace

05 Aug 2002
Research & Ideas

Are Consumers the Cure for Broken Health Insurance?

Just as we saw with the securities industry, entrepreneurs will respond to the unleashing of consumer demands with clearly differentiated products featuring various combinations of benefits, levels of insurance coverage, payment systems for providers, lengths of... View Details

Keywords: by Regina E. Herzlinger

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service quality as a top... View Details

Keywords: by Julia Hanna; Retail

21 Jun 2011
First Look

First Look: June 21

results are consistent with an experimentation hypothesis in which tight monitoring of decisions leads to more control but less learning. An Evolutionary Approach to Financial History Author: Niall Ferguson Publication: Cold Spring Harbor... View Details