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- All HBS Web (942)
- Faculty Publications (176)
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
encourages the psychological safety necessary for cultivating a growth mindset among employees. To nurture that sense of shared purpose, as well as customer-centric thinking, participants described how they sent cross-functional or cross-level teams to observe...
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- 18 Mar 2013
- HBS Case
HBS Cases: LEGO
age 12. The LEGO brick played with by kids and adults around the globe came into being during Godtfred's tenure. He considered it a unique, sturdy, simple product—a system—that offered endless opportunities for creative fun, and drew up a...
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- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
motivated, to find meaning at work during this crisis. Research by Harvard Business School Dean Nitin Nohria and colleagues suggests that people are guided by four basic emotional needs, or drives, that are the product of our common...
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by Boris Groysberg and Robin Abrahams
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and...
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- 28 Jan 2019
- Research & Ideas
Forget Cash. Here Are Better Ways to Motivate Employees
productivity levels. But money is less meaningful as a motivator in the complex creative jobs that make up most work in our modern knowledge-based society. “With most of today’s employees, you’re trying to...
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by Dina Gerdeman
- 03 Dec 2020
- Blog Post
The HBS Show Must Go On
The HBS Show is a cherished tradition at Harvard Business School. Twice a year, theater nerds among the student body congregate and perform two productions – the fall cabaret and the spring full-scale musical – designed to poke fun at...
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- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
their worth from their multisided platforms (MSPs), which facilitate interactions or transactions between parties. Many MSPs are more valuable than companies in the same industries that provide only products or services: For instance,...
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Sean Silverthorne
- Web
Human Behavior & Decision-Making - Faculty & Research
style, reliability, and aspiration of a purchase. AI can’t fulfill that promise on its own (at least not anytime soon). But it can shape customers’ impressions of a brand at every interaction. And it can automate expensive creative...
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- 16 Apr 2024
- News
Netflix Enters Its Dan Lin (MBA 1999) Era
head of film at Netflix, which details the challenges and opportunities ahead for him at the streaming giant. Lin is a longtime producer (notably of The Lego Movie and Sherlock Holmes) and founder of Rideback, the production company he...
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- Web
Leadership Initiative - Leadership
Building a Culture of Innovation”. Ann brings to this role, three decades of senior leadership both at Disney Animation and Wētā FX, focused on creative talent and designing the most effective, innovative environments for them. As a...
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- 08 Aug 2022
- HBS Case
Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS
the product of heavy government investment to create a unique cultural export. Music agencies built acts using an idol system that managed all aspects of stars’ lives and trained them in singing, dance, and even foreign languages....
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- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
low-skilled commercial roles. For some, this meant “going from a position of considerable autonomy and professional status to a situation in which they had to read a script from a headset, sell products over the phone, and ask permission...
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by Michael Blanding
William A. Sahlman
William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.
Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details
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- 07 Dec 2010
- First Look
First Look: Dec. 7
variables are you tracking? How are you creating accountability for performance on those variables? (4) What strategic boundaries have you set? Does everyone know what actions are off-limits? (5) How are you generating creative tension?...
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Sean Silverthorne
- Profile
Jean Luo
After two years with Goldman Sachs, Jean Luo landed the kind of job millions dream of: developing games as a product manager at Zynga. “I really enjoyed being a PM; it's like being a mini-general manager with your own P&L. I loved the...
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- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
industries like biotech, you can test things along the way to see if they are feasible, but for creative ideas like a film, you can’t experiment. You have huge uncertainty and you have to think about how to manage that risk.” One way that...
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- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to...
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by Dina Gerdeman
- 26 Sep 2023
- Book
Digital Strategy: A Handbook for Managing a Moving Target
to the new digital context. ” Enthusiasts and advocates of the digital revolution would submit that digital transformation changes everything, from product design to how value is built and captured in the market. In some cases,...
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- Web
Technology & Innovation - Faculty & Research
production workers) are associated with more autonomy and a wider span of control. By contrast, communication technologies (like data networks) decrease autonomy for both workers and plant managers. Treating technology as endogenous using...
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- 11 Oct 2013
- HBS Seminar