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Show Results For
- All HBS Web
(2,350)
- People (18)
- News (904)
- Research (1,008)
- Events (1)
- Multimedia (3)
- Faculty Publications (301)
- November 1993
- Case
George Halas: Estate Planning and the Chicago Bears
By: Henry B. Reiling
Keywords: Sports; Personal Finance; Financial Services Industry; Financial Services Industry; Chicago
Reiling, Henry B. "George Halas: Estate Planning and the Chicago Bears." Harvard Business School Case 294-053, November 1993.
- 30 Jan 2017
- Research & Ideas
Vanguard, Trian And The Problem With 'Passive' Index Funds
questions about the future of dispersed ownership and the separation between management and ownership,” says Viceira. “The way we answer these questions may literally determine the future of capitalism.”... View Details
- 31 Aug 2020
- What Do You Think?
Why Don’t More Organizations Understand the Power of Diversity and Inclusion?
varied. “While diversity is easier to measure quantitatively,” Laurie pointed out, “inclusion metrics are currently qualitative and inconsistent.” Bob put it in personal terms: “I was able to hold myself... View Details
Keywords: by James Heskett
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
their financial lives, high tech is not enough. In our business, we also have to be high touch. Consumers love the convenience of a digital platform, but there will always be circumstances in the financial services sector when the... View Details
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
“raises similar issues in the context of building more personal connections and relationships in the workplace.” Others disputed the notion that these values are making a comeback. J. T. Goh commented: “I... View Details
Keywords: by James Heskett
- 17 Nov 2023
- Blog Post
HBS Veteran Spotlight: Rex Willis (MBA 2024)
rewarding. Although physical assets such as ships and planes are vital, I quickly recognized that humans are the most important asset that the military has. Because of that, I dedicated a tremendous amount of time to their professional... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
said, "Would Professor Sasser meet the special service agent?"... I was feeling a little uncomfortable because I was going to talk about customer service and customer... View Details
Keywords: by W. Earl Sasser
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category... View Details
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
- Web
Value Measurement for Health Care - Institute For Strategy And Competitiveness
with health care partners Increase operational efficiencies: Match clinical resources to clinical processes and improve resource utilization Optimize costs over the full cycle of care Manage reimbursement View Details
- 07 Aug 2017
- Research & Ideas
'Be Yourself (Within Reason)' and Other Job Search Survival Tips
kept getting longer, and I finally realized I might be able to do a service by putting all this information into one package. Silverthorne: Is the academic job market for accounting PhDs a difficult field to... View Details
- 01 Dec 2001
- News
Reaching Out
the bakery's finances." For her part, Nundy, an intern in the HBS Nonprofit and Public Management Summer Fellowship Program, was equally energized by her experiences during her twelve weeks of service in... View Details
- 01 Jun 2003
- News
New Course on Leadership, Values, and Corporate Accountability
and social responsibilities of organizations and their employees, including the relationship of corporations to society, the responsibilities of managers within organizations, View Details
- June 2005
- Article
Currency Returns, Intrinsic Value, and Institutional Investor Flows
By: K. A. Froot and T. Ramadorai
Keywords: Currencies; Exchange Rates; Purchasing Power Parity; Real Exchange Rate; Forecasting and Prediction; Behavioral Finance; Investment Return; Market Transactions; Performance Expectations; Personal Characteristics; Asset Pricing; Financial Services Industry
Froot, K. A., and T. Ramadorai. "Currency Returns, Intrinsic Value, and Institutional Investor Flows." Journal of Finance 60, no. 3 (June 2005): 1535–1566. (Revised from NBER Working Paper no. 9101, August 2002 and Harvard Business School Working Paper no. 04-036, December 2003.)
- 22 Apr 2013
- Working Paper Summaries
Competing with Privacy
- January 2016
- Case
Sentient Jet: The Uber of Private Jets
By: Anat Keinan and Sandrine Crener
Founded in 1999 in the Boston area, Sentient Jet had become a leading private aviation company in the United States. Its success was built on the introduction of a groundbreaking membership program that offered business travelers the flexibility and convenience of... View Details
Keywords: Private Jets; Private Aviation; Luxury; Luxury Service; Uber; Branding; Growth Strategy; Client Acquisition; Innovative Business Model; Disruptive Innovation; Collaborative Consumption; Disruption; Disruptive Business Model; Travel; Reputation Management; Sharing Economy; Word Of Mouth; Customer Engagement; Aircraft; Membership Programs; Loyalty Program; Brand Positioning; Brand Building; Brand Differentiation; Customer Service; Exceeding Consumer Expectations; 2-way Business Model; Marketing Partnerships; Netjet; Air Transportation; Entrepreneurship; Growth and Development Strategy; Air Transportation Industry
Keinan, Anat, and Sandrine Crener. "Sentient Jet: The Uber of Private Jets." Harvard Business School Case 516-066, January 2016.
- 01 Jun 2015
- News
The Military and the MBA: Lance Batchelor (MBA 1993)
and services to consumers over 50 in the United Kingdom. The first three to six months, almost everybody who arrives at HBS is convinced that the admissions office must have made a mistake, that they’re... View Details
- October 1976 (Revised April 1983)
- Case
Federal Express (A)
Federal Express is a small-package airline operating throughout the United States. After initial heavy losses it is now profitable. Management is examining the services offered by the firm and believes that there is great potential for "Courier Pak", an overnight... View Details
Lovelock, Christopher H. "Federal Express (A)." Harvard Business School Case 577-042, October 1976. (Revised April 1983.)
- February 1989 (Revised August 1989)
- Case
Portman Hotel Co.
A brand new hotel has opened with a new service strategy: import to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies,... View Details
Keywords: Business or Company Management; Service Delivery; Employees; Accommodations Industry; Asia; North America
Heckscher, Charles C. "Portman Hotel Co." Harvard Business School Case 489-104, February 1989. (Revised August 1989.)