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Show Results For
- All HBS Web
(637)
- News (183)
- Research (378)
- Events (1)
- Multimedia (1)
- Faculty Publications (80)
- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
the brand in all major facets of the store experience," he said. "The one thing we pride ourselves on is the presentation of the merchandise in our stores." While many of Abercrombie's... View Details
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
make mistakes or take shortcuts to get their work done." Merchandise ends up being misshelved, or not shelved at all. The store claims to have it, but neither the customer nor employees can find it. If other... View Details
- 06 Dec 2021
- News
Action Plan: Whole Sale
customer-facing voices, including marketing and store associates.” This is a moment of transformation, he says. “Omni-channel is a learning experience for all of us.” How to: Market to Gen Z (and beyond) Become digitally fluent. This... View Details
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
each store by product category. It uses its merchandise planning system to automatically adjust the inventory at a store based on sales in each product category. Thus, a View Details
- 01 Oct 2002
- News
Jeremiah P. Murphy, Jr.
jewelry and furs to sweatshirts and school supplies,” quips the tall, affable, Charlestown, Massachusetts, native, who in 1991 left his job as general manager at Neiman Marcus in Texas to accept the challenge of “putting the Coop on track... View Details
- 01 Jun 2020
- What Do You Think?
Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
Amazon. Customer service is relative, a product of customer expectations compared to actual experiences. Amazon has created very high customer expectations for in-stock merchandise and rapid delivery and, in the past, View Details
- 01 Mar 2010
- News
Eric Schiffer
Schiffer Illustration by Daniel Vasconcellos Founded in 1982, 99¢ Only Stores is the oldest single-price retail chain in the country, with 273 locations in California, Texas, Arizona, and Nevada offering a mix of food, beverage, and... View Details
- 01 Oct 1999
- News
Running on empty
Week (June 29, 1999), using $10,000 in savings and working in a partner's garage, Hubbard discovered a way to remove the volatile elements from gasoline. Rendered inert and nonflammable, the resulting liquid product - dubbed "SpareTank" - can be View Details
- 01 Oct 1999
- News
Eight Among Many: Robert F. Diromualdo
mostly teen-oriented, music stores. Accordingly, among the 200,000 units of merchandise available in every Borders store is a sizable selection of music, from Mozart to Madonna, as well as periodicals,... View Details
Keywords: James E. Aisner
- 01 Dec 2009
- News
Seven Honored with Alumni Achievement Award
see her through kindergarten. Now she’s in high school. What was your first job? Grocery store cashier, at 14. It made me want to go to college. Who inspires you? Lance Armstrong. He’s really raised cancer awareness. View complete... View Details
- 01 Oct 2001
- News
Q&A: Orin Smith
the quintessential entrepreneur." When Schultz purchased the Starbucks name and assets in 1987 for $3.8 million, the company, founded in 1971, had six retail stores that sold whole bean coffee, tea, and spices. Three years later, there... View Details
- 01 Apr 1998
- News
Deals For Sale
department and we agree to move them." In an arrangement with Federal Express, the modems are shipped to a warehouse in Memphis, Tennessee, and inspected. FairMarket then posts a description of the merchandise online for the next... View Details
Keywords: Judith A. Ross
- Web
Trade Catalogs - The Art of American Advertising
Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA... View Details
- 17 Aug 2015
- News
The Play Alchemist
When Jessica Matthews (AB 2010, MBA 2014) was 19 and in her junior year of college, she and some classmates invented the Soccket, a soccer ball that generates and stores electricity during play. It was... View Details
Keywords: Constantine von Hoffman
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
most profitable. "Not only are merchandise profits higher under contingent free shipping than under free shipping, but our estimates imply that the firm could derive even higher merchandise profits by... View Details
- 01 Oct 1996
- News
Kid at Heart — John H. Eyler (MBA 1971)
he says. Eyler initiated a complete renovation of store interiors, added new attractions, and revamped the merchandise so that more than 70 percent of it now features either exclusive or hard-to-find items.... View Details
Keywords: Marguerite Rigoglioso
- 01 Mar 2014
- News
Cutting Edge
took over the family company in 1867, William and Andrew, the firm's bearded, fraternal namesakes, were familiar faces to generations of sniffling, wheezing Americans. But in recent decades, due to a series of indifferent owners and some... View Details
- 02 Jan 2018
- News
Reconsidering Retirement
store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS:... View Details
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)