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- Faculty Publications (70)
Show Results For
- All HBS Web (745)
- Faculty Publications (70)
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee... View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
contrast, Citigroup CEO and lawyer Chuck Prince paid $2.5 billion to settle claims related to Citigroup's work for WorldCom rather than take what Prince characterized as "a $50 billion roll of the... View Details
- 29 Oct 2019
- Sharpening Your Skills
Robots in the Boardroom
the businesses they deal with. Fintech's Game-Changing Opportunities for Small BusinessArtificial intelligence, machine learning, and big data is transforming financial View Details
Keywords: by Sean Silverthorne
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
Many of the countries newly admitted in the swap line are pivotal in the global supply chain, either for Advanced Manufacturing and Services (South Korea, Brazil, Mexico) or for Innovative Manufacturing... View Details
Keywords: by Sean Silverthorne
- 07 Apr 2015
- First Look
First Look: April 7
ownership influence Chapter 11 outcomes? To answer these questions, we construct a data set that identifies the entire capital structure for 136 companies filing for U.S. Chapter 11 bankruptcy protection between 1998 View Details
Keywords: Sean Silverthorne
- 11 Nov 2014
- First Look
First Look: November 11
of its top customers to nontraditional competitors-IBM and SAP on the one hand, big data start-ups on the other-offering data-intensive, analytics-based services that could... View Details
Keywords: Sean Silverthorne
- 31 Mar 2009
- First Look
First Look: March 31, 2009
sample of private firms for which there is financial data available in the years before and after their initial public offering (IPO), I differentiate between those that have private equity sponsorship... View Details
Keywords: Martha Lagace
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
- 30 Jan 2018
- First Look
January 30, 2018
Abstract—The article discusses the notion of advertising as a profession in relation to the impact of digital analytics and data-driven marketing. Topics include the history of internet marketing, the... View Details
Keywords: Sean Silverthorne
- 13 Oct 2010
- First Look
First Look: October 13, 2010
http://hbr.org/2010/10/the-power-of-alumni-networks/ar/1 Prices or Knowledge? What Drives Demand for Financial Services in Emerging Markets? Authors:Shawn A.Cole, Thomas Sampson, and Bilal Zia... View Details
Keywords: Sean Silverthorne
- 16 Dec 2014
- First Look
First Look: December 16
process with team-level prioritizing, updating, and helping, based on new-found accountability, overlapping representations of work, and belonging-despite the lack of stable team composition. Quantitative... View Details
Keywords: Sean Silverthorne
- 01 Mar 2003
- News
Visionary of the Year
HBS professor Rosabeth Moss Kanter was named the Intelligent Community Visionary of the Year in 2002 by the Intelligent Community Forum. The award recognizes an individual or group that has taken a leadership role in promoting broadband technology as an essential... View Details
- 24 Apr 2012
- First Look
First Look: April 24
by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study investigates this idea empirically using personnel and lending data from a financial View Details
Keywords: Carmen Nobel
- 17 Sep 2018
- Research & Ideas
Welcome to Retirement. Who Am I Now?
going to be doing Monday through Friday. And you have a clear identity related to your work,” Amabile says. “You go from that to having to be an architect of a new life structure and, often, a new identity,... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
of an airliner. Hundreds of hours may go into gathering and analyzing data to sort out exactly what happened and what can be learned. Compare this kind of analysis to what... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
University, where senior and retired executives learn to develop leadership skills in the service of solving large social problems. Many of the examples in the book come from her experience leading that... View Details
Keywords: by Sean Silverthorne
- Web
Terms of Use - Alumni
Help Terms of Use 75ms Harvard Business School has provided a suite of alumni services through its Alumni Website for the benefit of the HBS community. Services exclusive to the HBS community are protected... View Details
- 06 Nov 2012
- First Look
First Look: November 6
Xuan Publication: Journal of Financial Economics (forthcoming) Abstract This paper examines the relation between a borrowing firm's ownership structure and its choice of debt source using a novel,... View Details
Keywords: Sean Silverthorne