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Show Results For
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All HBS Web
(7,969)
- People (9)
- News (1,373)
- Research (5,539)
- Events (17)
- Multimedia (8)
- Faculty Publications (3,943)
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- 23 Oct 2007
- First Look
First Look: October 23, 2007
number of overdrafts and, ultimately, customer defaults. The first case, "Central Bank: The ChexSystems(SM) QualiFile(R) Decision," analyzes how QualiFile, a debit-scoring product commercialized by ChexSystems, can be used to...
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Keywords:
Sean Silverthorne
- 2005
- Working Paper
Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations
By: James R. Detert and Amy C. Edmondson
This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input...
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Keywords:
Prejudice and Bias;
Working Conditions;
Knowledge Management;
Attitudes;
Organizational Culture
Detert, James R., and Amy C. Edmondson. "Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations." Harvard Business School Working Paper, No. 06-024, December 2005. (Revised October 2006, December 2008.)
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
with engineering on custom applications, and up-selling or cross-selling additional services. Allocation of sales talent should change. Focus on behaviors in selection. In many firms, this means upgrading assessment skills. View Details
Keywords:
by Carmen Nobel
- 21 Feb 2018
- Research & Ideas
When a Competitor Abandons the Market, Should You Advance or Retreat?
themselves. Furthermore, that decision to abandon ship is often the wrong decision. “There is potentially a great market opportunity when a competitor drops out,” says Joshua Lev Krieger, an assistant professor in the Entrepreneurial View Details
- December 2008 (Revised February 2015)
- Case
A.J. Washington: Retaining an NFL Star
By: Andrew Wasynczuk and Nicole Shae Bennett
General Manager Luke Kolville, of the Los Angeles Spartans, struggles with the best approach to negotiate a long-term contract for his star quarterback. The agent for Washington is relatively new to the industry and has his sights set particularly high. Kolville needs...
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Keywords:
Retention;
Human Capital;
Contracts;
Managerial Roles;
Negotiation;
Groups and Teams;
Sports Industry;
Los Angeles
Wasynczuk, Andrew, and Nicole Shae Bennett. "A.J. Washington: Retaining an NFL Star." Harvard Business School Case 909-033, December 2008. (Revised February 2015.)
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
social media managers to monitor Twitter for complaints about their cable service and who reach out to disgruntled customers directly in real time. There's also the @ComcastCares Twitter feed, which...
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- 06 Sep 2022
- Research & Ideas
Does Hybrid Work Actually Work? Insights from 30,000 Emails
opposite. The results showed that hybrid workers produced more novel work than the other two groups, with managers subjectively rating their work as higher quality than the others. Choudhury notes that the new working paper may be the...
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by Ben Rand
- October 2022 (Revised February 2024)
- Case
Masdar City: Aiming for Sustainable and Profitable Real Estate
By: Boris Vallee and Fares Khrais
Masdar City broke ground in 2008 and was conceived by the Abu Dhabi government to be an international beacon of innovation in sustainable energy and real estate. It was also to be a profitable investment for the government. At first glance, the two goals pulled in...
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Keywords:
Analysis;
Business Growth And Maturation;
Decisions;
Public Sector;
Financial Crisis;
Construction;
Climate Change;
Green Technology;
Borrowing And Debt;
Corporate Finance;
Capital;
Capital Budgeting;
Capital Structure;
Cost Of Capital;
Equity;
REIT;
Financial Management;
Financial Strategy;
Initial Public Offering;
Innovation;
Growth And Development Strategy;
Emerging Markets;
Urban Development;
Middle East;
United Arab Emirates;
Sustainable Cities;
Green Building;
Business and Government Relations;
Decision Choices and Conditions;
Financing and Loans;
Real Estate Industry;
Construction Industry;
Energy Industry;
Green Technology Industry;
Abu Dhabi
Vallee, Boris, and Fares Khrais. "Masdar City: Aiming for Sustainable and Profitable Real Estate." Harvard Business School Case 223-036, October 2022. (Revised February 2024.)
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
problem-solving process. To pursue the efficacy of collaboration the research team developed a straightforward experiment that mirrored real-world problem-solving work. Rather than start from scratch, they customized a platform called...
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- November 2010
- Article
Stress-Test Your Strategy: The 7 Questions to Ask
By: Robert Simons
An economic downturn can quickly expose the shortcomings of your business strategy. But can you identify its weak points in good times as well? And can you focus on those weak points that really matter? I identify seven questions all executives should ask in order to...
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Keywords:
Business Strategy;
Creativity;
Success;
Customers;
Employees;
Business and Shareholder Relations;
Performance;
Risk and Uncertainty;
Decision Choices and Conditions
Simons, Robert. "Stress-Test Your Strategy: The 7 Questions to Ask." Harvard Business Review 88, no. 11 (November 2010): 93–100.
- March 2005 (Revised March 2006)
- Case
Sealed Air Taiwan (A) (Abridged)
By: Lynn S. Paine
The general manager for U.S.-based Sealed Air Corp.'s Taiwan subsidiary must decide how to improve productivity and achieve profitability. In addition to considering a new approach to compensation, he is wondering how to bridge the gap between Sealed Air's corporate...
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Keywords:
Organizational Culture;
Organizational Change and Adaptation;
Cross-Cultural and Cross-Border Issues;
Relationships;
Service Operations;
Motivation and Incentives;
Management Skills;
Compensation and Benefits;
Taiwan;
United States
Paine, Lynn S. "Sealed Air Taiwan (A) (Abridged)." Harvard Business School Case 305-094, March 2005. (Revised March 2006.)
- September 2017 (Revised November 2018)
- Case
Marriott International: The Next 90 Years
By: Chiara Farronato and Gary Pisano
The case examines how Marriott should respond to the potential threats from new home-sharing platforms and the rise of online travel agencies. In 2017 Marriott was the largest hotel chain, with more than one million rooms and 7% of worldwide room supply. In the...
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Keywords:
Airbnb;
Competitiveness;
Threats;
Disruption;
Lodging Industry;
Long-term Growth;
Loyalty Program;
Marriot;
Online Platforms;
Online Travel Agencies;
Digital Platforms;
Disruptive Innovation;
Competitive Strategy;
Competition;
Customer Focus and Relationships;
Customer Satisfaction;
Internet and the Web;
Tourism Industry;
Travel Industry;
Accommodations Industry
Farronato, Chiara, and Gary Pisano. "Marriott International: The Next 90 Years." Harvard Business School Case 618-017, September 2017. (Revised November 2018.)
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,...
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Sean Silverthorne
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
2017 Advances in Strategic Management Geography, Location, and Strategy By: Alcácer, Juan, Bruce Kogut, Catherine Thomas, and Bernard Yin Yeung, eds. Abstract—Changes in both technology and global political economy have vastly accelerated...
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Sean Silverthorne
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
Summing Up Do Managers Take Trust for Granted? Trust is a big issue these days judging from the volume of responses to this month's column. Its importance in management is agreed on. There is a long list of...
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by James Heskett
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
structure, social history, and educational system, companies developed under a system of family management that emphasized personal relationships more than formal structures, and relied more on broad-gauged...
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- 12 Aug 2020
- Research & Ideas
Why Investors Often Lose When They Sue Their Financial Adviser
indexes by 30 percent. The market swings likely prompted many brokerage customer to scrutinize their advisers’ investments, and some might not have liked what they saw. “There's a Warren Buffett quote: ‘Only when the tide goes out do you...
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- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
the line, are not directly replicable in software as there is no line to stop. "What we hope to do," Upton says, "is to distill the relevant aspects of lean manufacturing so that managers can see how these tools were...
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- January–February 2023
- Article
The Overlooked Key to a Successful Scale-Up
By: Jeffrey F. Rayport, Davide Sola and Martin Kupp
Many start-ups experience enormous popularity and runaway growth, but only a few go on to become stable giants. What separates them from the pack? They all go through a developmental stage called extrapolation, say three business school professors.
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Keywords:
Entrepreneurship And Strategy;
Scalability;
Business Startups;
Growth and Development Strategy;
Entrepreneurship
Rayport, Jeffrey F., Davide Sola, and Martin Kupp. "The Overlooked Key to a Successful Scale-Up." Harvard Business Review (January–February 2023): 56–65.
- 23 May 2013
- Working Paper Summaries
Board Games: Timing of Independent Directors’ Dissent in China
Keywords:
by Juan Ma & Tarun Khanna