Social Performance Measurement - Publications - Faculty & Research

September 2014 (Revised January 2017)
Teaching Note

Access Health CT: Marketing Affordable Care (A) & (B)

Keywords: Affordable Care Act (ACA); Marketing Communications; Market Segmentation; Marketing Management; Startup Management; Analysis; Innovation and Invention; Marketing; Measurement and Metrics; Outcome or Result; Performance; Strategy; Health Industry; Insurance Industry; North and Central America

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March 2019
Article

Evidence of Upcoding in Pay-for-Performance Programs

By: Hamsa Bastani, Joel Goh and Mohsen Bayati

Recent Medicare legislation seeks to improve patient care quality by financially penalizing providers for hospital-acquired infections (HAIs). However, Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims... View Details

Keywords: Medical Coding; Health Policy; Healthcare-acquired Conditions; Medicare; Health Care and Treatment; Policy; Performance Improvement; Quality; Measurement and Metrics; Government Legislation

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January 2014
Teaching Note

Evaluating Microsavings Programs: Green Bank of the Philippines (A), (B) and (C)

By: Nava Ashraf and Kristin Johnson

Keywords: Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Philippines

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February 2014
Supplement

Evaluating Microsavings Programs: Green Bank of the Philippines (C)

By: Nava Ashraf, Dean Karlan, Wesley Yin and Marc Shotland

Keywords: Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Banking Industry; Philippines

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February 2014
Supplement

Evaluating Microsavings Programs: Green Bank of the Philippines (B)

By: Nava Ashraf, Dean Karlan, Wesley Yin and Marc Shotland

Keywords: Microfinance; Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Banking Industry; Philippines

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March 2005 (Revised June 2006)
Case

Sun Microsystems, Inc.: Web Services Strategy

By: Thomas R. Eisenmann and Fernando Suarez

Microsoft and IBM have excluded Sun Microsystems from the board of the Web Services Interoperability Organization (WS-I), an industry consortium that will shape the evolution of Web services standards. Sun managers must decide whether to join WS-I as a contributing... View Details

Keywords: Information Technology; Standards; Corporate Governance; Power and Influence; Web Services Industry; Information Technology Industry

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2008
Working Paper

The Ontological Foundations of Leadership and Performance: Being a Leader, and the Effective Exercise of Leadership, A New Model

By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger

This paper is the (pre-course) introduction document to an experimental course developed by the authors and taught at the U. of Rochester Simon School of Business. The intention of the course is to leave the participants actually being leaders and being able to... View Details

Keywords: Transformation; Business Education; Knowledge; Leadership Development; Leadership Style; Performance Effectiveness; Attitudes; Behavior; Perspective

Citation

01 Mar 2011
News

Two Kinds of Green

Art by Jude Maceren/Corbis Related Links "Burt's Bee's Social and Environmental Report Fiscal Year 2010" - Yola Carlough, Director of Sustainability at Burt's Bees, describes how participating in the HBS multimedia case influenced the... View Details

Keywords: Julia Hanna; natural products company; Miscellaneous Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

06 Dec 2021
News

Case Study: Let’s Dance

the model from one that prioritizes the studios to a teacher-first approach. In 2021 Bopsidy launched a social platform that allows the hobbyist and professional dancer alike to create a personal profile showcasing their work. Imagine an... View Details

Keywords: Jen McFarland Flint; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

1978
Chapter

The Development of Trust, Influence and Expectations

By: John J. Gabarro

Keywords: Trust; Power and Influence; Performance Expectations

Citation

23 Sep 2021
News

Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies

Series kicked off September 15 with HBS Professor George Serafeim, who talked about his Impact-Weighted Accounts Project at HBS. Impact-weighted accounts offer a tool for measuring a company’s external impacts on society and the... View Details

Keywords: Margie Kelley

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

November 2005
Article

A Behavioral Window on the Mind of the Market: An Application of the Response Time Paradigm

By: Fred W. Mast and Gerald Zaltman

Keywords: Behavior; Markets; Standards

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November 1993 (Revised March 1997)
Case

Romeo Engine Plant

By: Amy P. Hutton and Robert S. Kaplan

A newly reopened automobile engine plant has been organized along total quality and teamwork principles. Employees now is to solve problems and ensure quality, rather than watch parts being produced. New operating and financial systems have been installed to promote... View Details

Keywords: Organizational Change and Adaptation; Motivation and Incentives; Management Practices and Processes; Groups and Teams; Performance Efficiency; Performance Improvement; Manufacturing Industry; Auto Industry

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17 Aug 2011
News

Breath of Life

36-year-old patient without need of immunosuppressive drugs. Performed in Sweden, the procedure was undertaken because a growing, inoperable tumor threatened the patient’s ability to breathe. Experts say the surgery was a precursor to... View Details

Keywords: stem cell research; Health, Social Assistance; Health, Social Assistance

01 Jul 2008
First Look

First Look: July 1, 2008

V. Kasturi Rangan, Herman B. Leonard, and Susan McDonald Abstract The Future of Social Enterprise considers the confluence of forces that is shaping the field of social enterprise, changing the way that... View Details

Keywords: Martha Lagace

28 May 2019
News

Alumni Achievement Awards 2019

Philanthropies: ‘If you can’t measure it, you can’t manage it.’ I think you need to have a vision of how you can make a real difference, and have confidence that it’s going to work. And if it’s not working, be willing to adjust it, change... View Details

March 2012
Article

Fixing What's Wrong with U. S. Politics

By: David A. Moss

In America today there's a growing sense that the political system is broken and that its ineffectiveness is a major threat to U.S. competitiveness. Why do so many think the political system is not working? Research shows that in Congress, Republicans and Democrats are... View Details

Keywords: Government and Politics; System; Conflict Management; Performance Productivity; Policy; Public Administration Industry; United States

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March 2006 (Revised April 2008)
Module Note

Conceptualizing the Customer Operating Role

By: Frances X. Frei

The module introduces students to the concept and implications of a customer operating role. Building on the first year operations curriculum in which only employees' and machines' operating roles are considered, it provides the additional perspectives needed to bring... View Details

Keywords: Customers; Performance Efficiency; Perspective; Management Analysis, Tools, and Techniques; Service Operations

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