Customer Management - Publications - Faculty & Research

Web

Workshops & Technical Talks - Research Computing Services

Databases (RCS) Intermediate SQL Topics (RCS) Custom Databases for Data Management (Datafest) Multiple Approaches to Combining Data (Datafest) Introduction to SQL (DataCamp) SQL Essential Training (LinkedIn... View Details

26 Apr 2011
News

BioMine Strikes Gold

marketing, were as follows: Africa Angus Rowe, OPM 38 2009 LifeQube mobile clinic management Watch their pitch. Asia-Pacific Oliver Segovia, MBA '10 Jennifer Kelly, MBA '10 AVA invitation-only shopping platform Watch their pitch. Canada... View Details

Keywords: Mining (except Oil and Gas); Mining; Management, Scientific, and Technical Consulting Services; Professional Services

20 Apr 2010
First Look

First Look: April 20

Business: Innovating How We Innovate Author: Gary P. Pisano Publication: Special Issue on Management Innovation-Essays in the Spirit of Alfred D. ChandlerIndustrial and Corporate Change 19, no. 2 (2010): 465-482. Abstract Science has long... View Details

Keywords: Martha Lagace

26 May 2016
News

Thomas J. Tierney, MBA 1980

Company, Consultant 1983 Named Partner, Bain & Company 1987 Named Managing Partner of San Francisco office, Bain & Company 1992 Named President, Bain & Company 1993 Named Worldwide Managing Director, Bain &... View Details

Keywords: Susan Young

Forthcoming
Book

The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create

By: Steve Kaczynski and Scott Duke Kominers

We demystify the coming digital revolution, showing how NFTs will transform our online and offline interactions.

NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details

Citation

Purchase

07 Mar 2024
Blog Post

IFC India: Green-tech Entrepreneurship in India

witnessed the company’s scrappy nature, commitment to innovation, and operational creativity. Key Takeaways from the Log 9 Site Visit The Entrepreneurial Manager (TEM) course at HBS introduced the Diamond-Square framework as a means to... View Details

01 Jun 2022
News

Empowering Entrepreneurially Minded Students

In 1947, Professor Myles Mace, a pioneer in the study of entrepreneurship and corporate governance, introduced a unique offering into the MBA curriculum called The Management of New Enterprises. Believed to be the first entrepreneurship... View Details

Keywords: Jennifer Gillespie

30 Jul 2013
First Look

First Look: July 30

Telecom and Chorus. Purchase this case: http://hbr.org/search/413081-PDF-ENG Harvard Business School Case 913-036 Massachusetts Financial Services (Abridged) This case describes the compensation and performance evaluations at an investment View Details

Keywords: Anna Secino

16 Mar 2010
First Look

First Look: March 16

Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision making, marketing, brand management, innovation, acquisition strategies,... View Details

Keywords: Martha Lagace

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

"The biggest transition? Establishing a new Zoom account." Leadership integration—ensuring a fit between the acquiring firm’s top management and the team leader—has become part of the courtship phase. And remote work has radically... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

Christensen. It's time for companies to look at products the way customers do: as a way to get a job done. Is Your iPhone Turning You Into a Wimp? The body posture inherent in operating everyday gadgets affects not only your back, but... View Details

Keywords: by Staff

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

hosting and infrastructure. We explore trends in the concentration of the DNS space since at least 2011. In addition, we examine changes in domains’ tendency to “diversify” their pool of nameservers—how frequently domains employ DNS View Details

Keywords: Sean Silverthorne

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

management of financial communication? Greg Miller: The French group Total and the British BP are both major players in the oil and gas industry, which is increasingly moving into the center of public interest due to its booming oil and... View Details

Keywords: by Martha Lagace; Energy; Utilities

29 Nov 2018
Blog Post

"There's No Substitute for Finding the Right Role": James Correa, MBA 2015

substitute for finding the right role: what you want, what you're good at, what meets customer needs. I found it. In nine months I have gone from launching one market to managing four," James says.... View Details

05 Aug 2002
What Do You Think?

Is Platform Leadership Old Hat or the Wave of the Future?

what extent does platform leadership help or hinder the development of such ideas? Do our anti-trust laws adequately address the issue of platform leaders and their behaviors? Platform leadership requires ingenuity, a strong customer... View Details

Keywords: by James Heskett

01 Dec 2002
News

Alumni Honorees Urge Students to Emphasize Ethics

of Starbucks, agreed that ethical actions formed the foundation of good relationships with suppliers, customers, and employees. “An important portion of our customers cares what kind of company we are,” noted Smith. “If they hear we're... View Details

01 Oct 2000
News

Laura Scher of Working Assets

debate each month, about which customers may voice their concern to key decision-makers through free calls and easy-to-send letters. "Thanks to the HBS course Managing in a Competitive Environment, I knew... View Details

Keywords: Marguerite Rigoglioso

10 Apr 2014
Blog Post

HBS FIELD 2 - A good sneak-peek into consulting

because I had worked for Airbus as a project manager before coming to HBS and was familiar with the industry. However, I must confess that I was skeptical of the whole FIELD 2 concept: How much work can really get done in 10 days in the... View Details

Keywords: Consulting

19 Jun 2018
First Look

New Research and Ideas, June 19, 2018

organizations as well as customer pressure from individual investors are critical in mitigating free-rider problems among asset managers and sustaining engagement practices. Finally, I explore the limits and... View Details

Keywords: Dina Gerdeman

01 Sep 2016
News

Case Study: Alumni Advice for a Health Care Startup

was operating as a kind of project manager for her mom—and that she was one of 66 million Americans taking care of an ill, aging, or disabled loved one—she began to build a more modern solution to care management. Wellthy provides loved... View Details

Publications