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Show Results For
- All HBS Web
(3,831)
- People (1)
- News (641)
- Research (2,750)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,681)
- 01 Jan 2005
- News
Rahul Bajaj, MBA 1964
Chairman & Managing Director, Bajaj Auto Ltd. Return to Alumni Achievement Awards main page EARLIER EDUCATION St. Stephen's College (Delhi), 1958 B.A., Economics The Government Law College (Bombay), 1960 LL.B. LIFELONG LESSON FROM HBS... View Details
- 15 Jun 2021
- News
Case Study: Inside Story
backing from Bling Capital, DCM, and Precursor Ventures. Saga grew its initial customer base during the pandemic as families searched for ways to stay connected across the distance, Lin says. Through the app, a user can share weekly... View Details
- 18 Dec 2018
- Blog Post
"There's No Substitute For Finding The Right Role": James Correa, MBA 2015
substitute for finding the right role: what you want, what you're good at, what meets customer needs. I found it. In nine months I have gone from launching one market to managing four," James says.... View Details
- Web
Building and Sustaining a Successful Enterprise Q4 - Course Catalog
HBS Course Catalog Building and Sustaining a Successful Enterprise Q4 Course Number 1507 Baker Foundation Professor of Management Practice Willy Shih Spring; Q4; 1.5 credits 13 sessions Paper This short version of BSSE will focus on core... View Details
- Profile
Jonathan Assayag
learn every role," Jonathan says, "Cashier, stocking, customer service." In high school, Jonathan found a focus for his own energies: robotics. He started a club that, with support from Motorola, competed in Dean Kamen's... View Details
- 01 Mar 2015
- News
A Boomtown's Echo
those kinds of projects. No siree. We remember last time around.’ ” Myers is managing director of Dallas/Ft. Worth–based Boldmore Growth Partners, and launched the Internet service provider Bakken Wireless in 2012 to serve the region’s... View Details
- 01 Jun 2014
- News
Screen Saver
the consumer.'" Odd as it sounds, the customer has not been a historical focus for the movie theater industry. As Ramsey points out, the business got going in the 1930s and 1940s, when it was typical for one print of a movie to be... View Details
- 20 Mar 2017
- Book
Why Companies Are Placing Users at the Core of Their Innovation Strategies
number of companies are placing users at the core of their business strategies. Take MUJI, a leading Japanese design retailer, which has created a range of products designed by customers including a car, light fixtures, and sofas. The... View Details
Keywords: by Dina Gerdeman
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
costs for those wishing to engage in partnering. Thus, Cisco relies on contract manufacturers for most of the final assembly of its products and nearly all of its basic production, employing the Internet in managing relationships designed... View Details
Keywords: by James Heskett
- 01 Dec 1999
- News
New HBS Portal Offers Alumni Just-In-Time Business Information
Two years ago, Thomas J. Michalak, executive director of Baker Library, got a phone call from a Boston-area HBS alumnus. The graduate was researching a management project and wanted online access to the School's extensive range of... View Details
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
Actually, we like to see them fail as often and as early as possible," Assistant Professor Stefan H. Thomke said with a wink as he watched students in his elective MBA course Managing Product Development (MPD) set up their display booths... View Details
Keywords: Margie Kelley
- 22 Jul 2024
- News
Viral Marketing’s Early Muse
Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
- Web
IT Strategy: Improving Service to Support Innovation | Information Technology
TSS, in partnership with the IT Service Delivery Team (ITSD), began to generate solutions that would greatly improve overall service delivery and customer satisfaction. Among the solutions and improvements put into place are: An... View Details
- 21 Jul 2015
- First Look
First Look: July 21, 2015
clothes at a retailer, or checking into a flight at an airport-and in which NCR software would register the transactions, securely store and process the data, and use the transaction information to help NCR customers efficiently View Details
Keywords: Sean Silverthorne
- October 2004 (Revised July 2011)
- Case
AT&T 2000-2004
By: Stephen P. Bradley and Kerry Herman
Provides an update on CEO Michael Armstrong's "Project Grand Slam" strategy to build the value of AT&T by offering a complete, integrated telecommunications solution to both corporate and residential customers, including wireless and wire line telephone, Internet,... View Details
Keywords: Business Exit or Shutdown; Customers; Business or Company Management; Failure; Business and Shareholder Relations; Networks; Corporate Strategy; Internet; Wireless Technology; Value Creation; Telecommunications Industry
Bradley, Stephen P., and Kerry Herman. "AT&T 2000-2004." Harvard Business School Case 705-425, October 2004. (Revised July 2011.)
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
pretty well on fine-tuning the product, and it took off quickly. Why do entrepreneurial ventures hold such appeal for you? I like creating and building things. I’m not much of an administrator, so simply managing something that is running... View Details
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
2017 Advances in Strategic Management Geography, Location, and Strategy By: Alcácer, Juan, Bruce Kogut, Catherine Thomas, and Bernard Yin Yeung, eds. Abstract—Changes in both technology and global political economy have vastly accelerated... View Details
Keywords: Sean Silverthorne
- 01 Apr 2000
- News
Award-Winning Article Urges Companies to Loosen Ties that Bind
expenses associated with everyday activities such as management meetings, conferences, phone conversations, sales calls, reports, and memos. Hagel and Singer maintain that by dramatically reducing interaction costs, the Internet and other... View Details
- 01 Dec 2016
- News
Carving a Niche
that doesn’t work sometimes,” says Hoye. “This is why we do what we do. So far, it’s working.” From Baker Library: Want to excel at customer engagement like Faction Collective? Read McKinsey’s advice on truly listening to View Details
Keywords: Julia Hanna
- October 2018 (Revised April 2019)
- Teaching Note
Kids & Company: Entering the U.S.
By: Boris Groysberg and Matthew G. Preble
Teaching Note for HBS No. 418-011. View Details
Keywords: Child Care; Childcare; Day Care; Daycare; Strategy; Growth Management; Business Strategy; Competitive Advantage; Expansion; Leadership; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Selection and Staffing; Customer Focus and Relationships; United States; Canada