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  • Profile

Abena Nyantekyi-Owusu

that contribute to development and are crucial for growth.” Abena began with GE’s medical and health care device divisions, serving as a business analyst responsible for “increasing growth and market share” in West & Central Africa. When she became an account View Details
  • 01 Dec 2003
  • News

Alumni Luminaries Discuss Careers, Values with HBS Students

Inc., an enterprise she began in her garage and grew into a $20 million operation with twelve hundred employees. She is the first African-American woman to earn an MBA at HBS. Charles O. Rossotti (MBA ’64), cofounder, former chairman and CEO, American View Details
  • 01 Dec 2019
  • News

Alumni and Faculty Books for December 2019

William Barclay Harding Professor of Business Administration; Chair, General Management Program Harvard Business Review Press (February 2020) When it comes to improving customer experiences, trying out new... View Details
  • Web

IT Strategy: Improving Service to Support Innovation | Information Technology

TSS, in partnership with the IT Service Delivery Team (ITSD), began to generate solutions that would greatly improve overall service delivery and customer satisfaction. Among the solutions and improvements put into place are: An... View Details
  • January 2023
  • Supplement

Apple: Privacy vs. Safety (B)

By: Henry McGee, Nien-hê Hsieh and Christian Godwin
In 2020, as the COVID-19 pandemic swept across the globe, Apple and Google partnered to develop a contact tracing application that would collect information about users infected with the disease and notify those who they had been in contact with. While Apple/Google’s... View Details
Keywords: Iphone; Encryption; Data Privacy; Customers; Customer Focus and Relationships; Decision Making; Ethics; Values and Beliefs; Globalized Firms and Management; Government and Politics; Health; Health Pandemics; Leadership; Markets; Safety; Social Issues; Information Technology; Telecommunications Industry; Technology Industry; Consumer Products Industry; Electronics Industry; Health Industry; United States; Europe
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  • 06 Oct 2011
  • What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

analysis. Many of them could be regarded as "indirect" performance measures, presumably of interest to managers and the investment analysts who regularly examine their work. They included such things as the proportion of new... View Details
Keywords: by James Heskett
  • 08 Oct 2014
  • Research & Ideas

Who Is the Chief Sustainability Officer?

improving working conditions in their supply chain, creating better safety procedures, and reaping profits from products that address environmental and social problems. "Regulators and investors are asking for it, customers are... View Details
Keywords: by Dina Gerdeman; Manufacturing
  • 18 Apr 2005
  • Research & Ideas

Selling Luxury to Everyone

facials a year. Those services provide the company with a paying focus group from which it can gather feedback on its products. "Our customers are paying us $200 [a facial]; you better believe they give us feedback," he said.... View Details
Keywords: by Julie Jette; Consumer Products
  • 28 Jun 2011
  • News

Beyond Case Writing

behavioral-change experiments in health, agriculture, and microfinance in Africa, Latin America, and Southeast Asia. She brings that globetrotting experience to bear when teaching a second-year course called Managing Global Health. At a... View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Ambulatory Health Care Services; Health, Social Assistance
  • Web

Trade Cards - The Art of American Advertising

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details
  • February 2000 (Revised April 2003)
  • Case

InSite Marketing Technology (A)

By: Lynda M. Applegate, Genevieve J.S. Feraud and Sheila L Marcelo
Introduces students to products and services that improve customers' online shopping experience. Also discusses the challenges of marketing new product concepts and finding funding for start-up ventures. View Details
Keywords: Customer Focus and Relationships; Financing and Loans; Technological Innovation; Business or Company Management; Marketing Strategy; Product Launch; Service Delivery; Competitive Strategy; Competitive Advantage; Service Industry; Web Services Industry
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  • 28 Jun 2011
  • First Look

First Look: June 28

  PublicationsManager-Specific Effects on Earnings Guidance: An Analysis of Top Executive Turnovers Authors:Francois Brochet, Lucile Faurel, and Sarah McVay Publication:Journal of Accounting Research (forthcoming) Abstract We investigate how View Details
Keywords: Sean Silverthorne
  • 08 Jan 2001
  • Research & Ideas

Can Japan Compete? [Part Two]

go off on your own and create something different. With consensus decision making and shared responsibility for everything, nobody feels responsible. In our book, we discuss how Japanese companies need to adopt more business unit structures where groups of View Details
Keywords: by Martha Lagace & Hilah Geer
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

forthcoming Management Science Evidence of Upcoding in Pay-for-Performance Programs By: Bastani, Hamsa, Joel Goh, and Mohsen Bayati Abstract—Recent Medicare legislation seeks to improve patient care quality by financially penalizing... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2004
  • News

Charles Stoddard (MBA 1969)

any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten... View Details
Keywords: Finance
  • 25 Mar 2001
  • Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

promising them seasoned managers and top-tier business partners; recruiting people by assuring them of adequate financing and powerful partners; and securing partners by explaining the power of the customer... View Details
Keywords: by John S. Rosenberg
  • February 2008 (Revised April 2009)
  • Case

Citigroup: Re-Branding in 2007 (A)

By: Rohit Deshpandé and Carin-Isabel Knoop
With its history of growth through acquisition, Citigroup has a conglomeration of sub-brands that need to be integrated and rationalized. Ajay Banga, CEO of Citi's Global Consumer Group International, chairs a task force to work through the process of re-branding the... View Details
Keywords: Mergers and Acquisitions; Business Conglomerates; Customer Focus and Relationships; Globalization; Growth Management; Brands and Branding; Organizational Culture; Competitive Strategy; Financial Services Industry
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  • Web

Launching Tech Ventures - Course Catalog

startups. Our cases focus on founder decisions during this search and discovery phase, both in the experiments that they design and run as well as the organizations they build. LTV has a tactical, implementation bias rather than a strategic one. There is a modest... View Details
  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

a mess. [S]he acknowledged: "I probably should have done more research. The core business wasn't making any money. The customer service was poor. In my first few weeks, three or four of the senior managers... View Details
Keywords: by Martha Lagace
  • 01 Oct 1997
  • News

Terence P. Stewart

For more than twenty years, Terry Stewart's work has placed him at the middle of some of the world's most contentious border disputes - the trade and legal battles that erupt when countries engage in practices such as dumping or restricting access to their internal... View Details
Keywords: Garry Emmons