Communism - Publications - Faculty & Research

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2.1.1 Citing Sources & Plagiarism - MBA

Tools 2.1.3 Classroom Recording, Photography & Social Media 2.1.4 Classroom Non-Attribution 2.1.5 Academic Retaliation 2.2 Recruiting Standards of Conduct 2.3 Community Standards of Conduct 2.4 Disciplinary Process 2.5 Disciplinary... View Details

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

Most people understand that negotiation is a matter of give-and-take: You have to be willing to make concessions to get concessions in return. But the process of making concessions is easier said than done. Consider how events unfolded in the following management-union... View Details

Keywords: by Deepak Malhotra

January 2010 (Revised August 2011)
Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld

When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details

Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry

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Donor Societies - Alumni

remains the preeminent institution for educating leaders who make a difference in the world. They also join a special community of HBS entrepreneurs—founders, builders, and investors—and have opportunities to develop new and meaningful... View Details

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Past Issues - Alumni

School’s highest honor demonstrate the powerful combination of strong values, fearless risk-taking, and a clear sense of self Finding PRIDE Former members of the LGBTQ+ student club reflect on their experiences on campus and in business over the decades—and the... View Details

March 2023 (Revised April 2023)
Case

Independent Governance of Meta’s Social Spaces: The Oversight Board

By: Jesse M. Shapiro, Natalia Rigol, Benjamin N. Roth and William R. Kerr

Julie Owono is a member of the Oversight Board, an outside entity with the authority to make binding decisions on tricky moderation questions for Meta's companies. She considers the Board's impact, and its future. View Details

Keywords: Business and Government Relations; Social Media; Fairness; Governing and Advisory Boards; Communications Industry; Communications Industry

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Accounting & Management Curriculum - Faculty & Research

Accounting & Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students MBA Required Curriculum (FIRST YEAR) Financial Reporting and Control (FRC) Recognizing that accounting is the primary channel for View Details

28 Feb 2018
Sharpening Your Skills

Master the Team Meeting

take less than 15 minutes. Solicit agenda items, prepare agenda, communicate agenda. Long slide decks and spreadsheets created just for the meeting is a total waste of time. If those materials already exist and can add value to the... View Details

Keywords: by Julia Austin

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People - Advancing Racial Equity

Advancing Racial Equity & Diversity Advancing Racial Equity & Diversity People Office of Diversity, Equity, and Inclusion Terrill L. Drake Chief Diversity and Inclusion Officer Kristin W. Mugford Senior Lecturer and Senior Associate Dean for Culture and View Details

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Faculty & Advisors - MBA

Therapeutics, Cambridge Crops, Syzygy Plasmonics, and E25Bio. She has also served as a board director of WEST, a learning community for women in the enterprise of science and technology and serves on the Life Sciences Council of... View Details

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Reflections on My First Semester Teaching at HBS - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st... View Details

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

human-plus-machine-based decision-making. Kost: Do you see the potential for a shift away from the GICS? Srinivasan: We develop certain standards because it creates a common way for us to understand and communicate what we are doing. It... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

thwarting the confident protagonists of an apparently popular project. Actively monitor local currents and cross-currents of opinion. Reportedly, Amazon did not hire a single New Yorker to continuously engage with community groups to... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

However, we also heard that restaurateurs remained steadfastly committed to their goal of nurturing and nourishing people, providing a place of succor and community in a strange new world. Our conversations with the panel and our field... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

F. Warren McFarlan

Professor McFarlan earned his AB from Harvard University in 1959, and his MBA and DBA from the Harvard Business School in 1961 and 1965 respectively. He has had a significant role in introducing materials on Management Information Systems to all major programs at... View Details

Keywords: communications; communications; communications; communications; communications; communications; communications

21 Nov 2011
Working Paper Summaries

Caste and Entrepreneurship in India

Keywords: by Lakshmi Iyer, Tarun Khanna & Ashutosh Varshney

February 2017 (Revised September 2017)
Case

Bringing Digital to Wimbledon

By: John T. Gourville and David Arnold

It was mid-December 2016 as Alexandra (Alex) Willis read with satisfaction that The All England Lawn Tennis & Croquet Club (AELTC) had won yet another award for its use of social media to reach its fan base. As the organizer and host of “The Championships, Wimbledon,”... View Details

Keywords: Wimbledon; London; Digital; Marketing; Marketing Communications; Online Technology

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