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Show Results For
-
All HBS Web
(11,577)
- People (51)
- News (3,357)
- Research (6,393)
- Events (24)
- Multimedia (84)
- Faculty Publications (4,922)
- fall 1991
- Article
Beefing-up Operations in Service Firms
By: R. H. Hayes and R. B. Chase
Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26.
- March 2002
- Background Note
Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce
Illustrates how various elements in a customer's encounter with Internet services relying on physical service (labor-intensive customer support and/or logistics) affect one another. Presents a framework that suggests: 1) that improving service quality in specific...
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Keywords:
Internet and the Web;
Service Delivery;
Performance Efficiency;
Performance Effectiveness;
Service Industry
Hallowell, Roger H. "Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce." Harvard Business School Background Note 802-155, March 2002.
- 23 Feb 2012
- News
What Start-Ups Can Teach Big Companies About Service
- Research Summary
Using IT to Leverage Human Resources in Services
Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details
- April 2017 (Revised February 2020)
- Case
edaixi (eWash): Digital Transformation of Laundry Services (A)
By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin
Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,...
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Keywords:
Laundry;
O2O;
Online-to-offline;
Business Model;
Service Operations;
Ownership Type;
Digital Platforms;
Transformation;
China
Zhu, Feng, Weiru Chen, Chuang Chen, and Ciwu Lin. "edaixi (eWash): Digital Transformation of Laundry Services (A)." Harvard Business School Case 617-034, April 2017. (Revised February 2020.)
- 11 Dec 2012
- News
Volunteers on the frontline of services delivery
- Web
Training Materials - Research Computing Services
Training Training Materials 4ms Research Computing Services offers training on a wide range of topics. Whether you are looking to review a training workshop you attended or learn new skills at your own self-directed pace, take a look at...
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- Web
Software Tools - Research Computing Services
below: Git and GitHub Julia Jupyter Notebooks Machine Learning frameworks (Tensorflow, PyTorch, Keras, OpenCV) R and Python Rclone to sync files to/from cloud storage services (e.g. OneDrive, DropBox, Google Drive, etc.) SAS and...
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- Web
Contact Us - Research Computing Services
Web Conference Link: https://hbs.zoom.us/j/479352769?pwd=LzZ4QVZXUDRXenY0bytEaFEvUFdtZz09 General Inquiries Research Computing Services Baker Library | Bloomberg Center B90 Boston, MA 02163 +1.617.495.6100 Email: research@hbs.edu Paul...
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- Web
SAS/CONNECT - Research Computing Services
PC SAS version 9.3 or 9.4 to connect to SAS 9.2 on the server): Compute Services (CS) Remote Library Services (RLS) Give user access to all of the computing resources on the remote host. Give user access to...
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- September 2016
- Supplement
Financial Services at Falabella (B)
By: C. Fritz Foley and Agustin M. Hurtado
Supplements the (A) case and provides an update describing choices Falabella made.
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Keywords:
Consumer Credit;
Financial Management;
Corporate Strategy;
Credit;
Financial Institutions;
Financial Services Industry
Foley, C. Fritz, and Agustin M. Hurtado. "Financial Services at Falabella (B)." Harvard Business School Supplement 217-017, September 2016.
- November 1975 (Revised May 1993)
- Case
Province of Ontario Translation Services
Keywords:
Canada
Herzlinger, Regina E. "Province of Ontario Translation Services." Harvard Business School Case 176-092, November 1975. (Revised May 1993.)
- February 2003
- Teaching Note
Mobile Energy Services Company (TN)
By: Benjamin C. Esty and Aldo Sesia
Teaching Note for (9-203-061).
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- January 1982 (Revised January 1991)
- Case
Laisne Service Supply Co. (B)
Greenwald, Bruce C. "Laisne Service Supply Co. (B)." Harvard Business School Case 182-091, January 1982. (Revised January 1991.)
- Apr 12 2017
- Interview
The Future of Professional Service Firms
- April 2000 (Revised October 2002)
- Background Note
Career Strategies and Tactics in Professional Service Firms
By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Presents suggestions for ensuring a good start in a professional services career.
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Keywords:
Personal Development and Career;
Performance Expectations;
Performance Effectiveness;
Customization and Personalization;
Practice;
Valuation;
Performance Evaluation;
Business Startups;
Competency and Skills;
Learning;
Talent and Talent Management;
Management Skills;
Consulting Industry
Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "Career Strategies and Tactics in Professional Service Firms." Harvard Business School Background Note 800-375, April 2000. (Revised October 2002.)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own...
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