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- All HBS Web
(826)
- News (236)
- Research (383)
- Multimedia (8)
- Faculty Publications (160)
- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Video Game Industry; Video Game Industry; Video Game Industry; Video Game Industry; Video Game Industry; Video Game Industry; Video Game Industry; Video Game Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)
- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
Fewer slides, more soul-searching Perhaps what’s most important, he instituted a training program that cast aside PowerPoint presentations and videos and replaced them with soul-searching conversations between both executives and... View Details
- Web
How Can I Prepare to Apply for Financial Aid at HBS? - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged Goods Education Energy Engineering... View Details
- Portrait Project
Wabantu Hlophe
Growing up in Eswatini, I was familiar with helplessness. The pleas of my mother as she endured my father's abuse were a haunting soundtrack to a childhood. In a country where life expectancy was 42 when I was 11, the sense of dread was crushing. Yet, I found refuge in... View Details
- Web
Online Business Analytics Course | HBS Online
Regression Line Forecasting Interpreting the Regression Output Performing Regression Analyses Forecasting Home Video Units Featured Exercises Identify the best fit line for a data set and interpret its... View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
does reopening look like and can we afford it? Throughout the crisis, restaurants and regulatory authorities have discussed game plans for reopening. Prominent features of these plans include reconfiguring floor plans to enable physical... View Details
- 16 Jul 2012
- Research & Ideas
Are You a Strategist?
powerful impact on practice. But the benefits have not come without costs." Montgomery maintains that strategy has been narrowed to a competitive game plan, separate from a firm's larger sense of purpose. This has led to the eclipse of... View Details
Keywords: by Carmen Nobel
- Web
Moving to the Lower 48 from Alaska for my MS/MBA - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged Goods Education Energy Engineering... View Details
- Web
The Benefits of a Residential Campus - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged Goods Education Energy Engineering... View Details
- Web
Shad Hall | About
exercise studios. The basement of Shad is home to the Tennenbaum Technology Operations Center , the Computer Lab for Experimental Research; a 36-seat computer lab with six small-group rooms and sophisticated technology to facilitate... View Details
- Web
Faculty & Advisors - MBA
working to develop their fiber network. She also serves as the COO for Code for America. Chad Laurans MBA ’06, Harvard University; BS, Electrical Engineering, Yale University While at HBS, Chad and Eleanor Laurans (MBA ’06) co-founded SimpliSafe, a no-contract,... View Details
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
exhaust themselves attending to a special needs child or ailing parent. Everyone frets over their physical and financial well-being. Who among us isn't anxious, stressed out, and off our game right now? From bolstering remote... View Details
Keywords: by Boris Groysberg and Susan Seligson
- 09 Mar 2023
- Blog Post
Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary
fake potted plant, each person was asked hundreds of questions from “How much money do you think you will make?” to “Who in your family will do the dishes?” Those Betamax video recordings were filed away, not to be viewed again for close... View Details
- 01 Dec 2023
- News
Case Study: Staking a Claim
Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
course neither of you have visited or playing a video game together can test how you collaborate or handle competition. You might also consider working on a start-up related project together to see how that... View Details
Keywords: by Julia Austin
- Web
Three Stories from HBS PRIDE for National Coming Out Day - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged Goods Education Energy Engineering... View Details
- Web
Choosing the Right Student Loan - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged Goods Education Energy Engineering... View Details
- 01 Jun 2023
- News
Curb Appeal
York’s Finest from paper logs to digital apps and implemented tools like ShotSpotter, an audio gunshot-detection system, and the Domain Awareness System, a video surveillance platform that uses machine learning to detect potential... View Details
- 23 Apr 2012
- Research & Ideas
How to Brand a Next-Generation Product
video game consoles, for example) or the complete name change approach (Nintendo's Nintendo 64, GameCube, Wii). The professors conducted a series of experiments to determine when and why each approach made... View Details
Keywords: by Carmen Nobel
- 19 Apr 2010
- Research & Ideas
The History of Beauty
advertising budgets sharply upwards. Charles Revson was a master of using the new medium to grow brands. Revlon's fortunes were made through its sponsorship of The $64,000 Question game show that began broadcasting on CBS in 1955. Later... View Details