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All HBS Web
(920)
- People (3)
- News (304)
- Research (511)
- Multimedia (8)
- Faculty Publications (87)
- Web
Faculty & Advisors - MBA
and CEO of NOW Corp, a B2B payments company that enables businesses to get paid immediately with their NOWaccount® in a way that feels like accepting a credit card for payment when a card is not offered. She also founded Nourish, a patented View Details
- Web
Baker Library / Bloomberg Center | About
Cities at Harvard University, which created a permanent home at the university dedicated to strengthening city leadership and governance. Bells The bell that hangs in the Baker Library bell tower, and the ceremonial bell that stands in View Details
- 24 Feb 2016
- Research & Ideas
Why It's Best to Take Tests Early in the Day
reduce stress at work and increase job performance.” If you think your organization would benefit from experimenting with ways to recharge employees and increase their productivity, please send an email to Francesca Gino at fgino@hbs.edu...
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- 13 Aug 2012
- Research & Ideas
When Good Incentives Lead to Bad Decisions
experimental field study, the researchers set out to test the efficacy of three distinct incentive schemes for employees in charge of assessing risk and issuing loans: the origination bonus (in which officers are rewarded a commission for...
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- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
Abstract—Understanding why employees go the extra mile at work is a key problem for many organizations. We conduct a field experiment at a medical organization to study motivations for employees to submit...
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Dina Gerdeman
- 10 Nov 2009
- First Look
First Look: Nov. 10
http://cb.hbsp.harvard.edu/cb/product/110024-PDF-ENG Zappos.com 2009: Clothing, Customer Service and Company Culture Frances X. Frei, Robin J. Ely, and Laura WinigHarvard Business School Case 610-015 On July 17, 2009, Zappos.com, a privately held online retailer of...
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Martha Lagace
- 14 Dec 2010
- First Look
First Look: Dec. 14
extent to which companies use performance-based pay. We argue that while agency theory provides a useful framework to analyze strategic compensation, it fails to consider a host of psychological factors that affect employee motivation and...
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Sean Silverthorne
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
worry they are doomed to an awful encounter, yet they are surprised when an employee far exceeds their expectations by going the extra mile in helping them out—sometimes by going against an organization’s standard procedure. “People think...
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- Web
Social Enterprise - Faculty & Research
incorporate into their business strategies and operations – and their political advocacy – and how they will communicate this to their stakeholders. Leaders should adopt a two-pronged approach: 1) Identify the sustainability issues that have the most potential impact...
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- 27 Jan 2023
- Op-Ed
Have We Lost Sight of Integrity?
deceitfulness and fraudulence led to his public lambasting. Santos is just the latest in a long line of leaders for whom integrity has little to no meaning, including Frank’s Charlie Javice, FTX’s Sam Bankman-Fried, Tesla’s Elon Musk,...
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by Bill George
- 11 Aug 2009
- First Look
First Look: August 11, 2009
(forthcoming) Abstract This paper investigates whether managers' presentation of special items within the financial statements reflects economic performance or opportunism. Specifically, we assess special items presented as a separate View Details
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Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the...
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Sean Silverthorne
- 22 Feb 2024
- News
Combat-Tested Cancer Coaching
amazing. I did it all perfectly. No regrets." And it was not the case. I read those journals and I could constantly read between the lines and see things I was missing, things I wasn't picking up on that were probably bothering my kids,...
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- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
Setting the right sales targets for employees is a difficult balancing act, with long-term consequences on growth and morale. Setting a target too low, making it easily achievable, might cause an an employee...
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by Michael Blanding
- Blog
Inside the Learning: Wellness on Campus
information line at +1.617.496.SHAD for current hours before visiting. You can also take advantage of Blodgett Pool, located just across North Harvard Street from the HBS campus. You will first need to obtain a pool pass (which includes...
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- 04 Dec 2012
- First Look
First Look: December 4
creativity. These findings have theoretical and practical implications for research in workplace diversity and creativity. The Microwork Solution: A New Approach to Outsourcing Can Support Economic Development—and Add to Your Bottom Line...
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Carmen Nobel
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
legal astuteness appropriate to their firm and industry. At a minimum, they need to know where the lines are on the field: that is, what conduct is legal and what is not. They also need to be able to spot legal problems before they become...
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- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
several measures of religious belief and practice, outperformed competitors located elsewhere. These firms make “greater social contributions, provide greater employee protection, and have higher entertainment expenses, more patents, and...
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Re: James L. Heskett
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan Management...
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by Dina Gerdeman
- 30 Jul 2018
- Research & Ideas
Why Ethical People Become Unethical Negotiators
their actions as being more in line with their values than they actually were. In recollecting how the talks went after the fact, Bazerman says negotiators often fail to see things from the other side’s perspective. Take the example of...
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by Dina Gerdeman