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All HBS Web
(757)
- People (1)
- News (206)
- Research (431)
- Events (1)
- Multimedia (5)
- Faculty Publications (102)
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- July 10, 2024
- Article
Designing a Successful Reskilling Program
In this article, written as a follow up to the award-winning “Reskilling in the Age of AI”, the authors report the results of a reskilling survey that they conducted with chief human resource officers from approximately 1,200 organizations in the U.S., along with...
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Tamayo, Jorge, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic, and Raffaella Sadun. "Designing a Successful Reskilling Program." Harvard Business Review (website) (July 10, 2024).
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program based on View Details
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by Paul Guttry
- 11 Apr 2018
- Research & Ideas
Sexual Harassment: What Employers Should Do Now
have to go to women for your budget, you don’t dare disrespect those people in power.” Sexual harassment training and more training Simple policy changes can go a long way toward preventing sexual...
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by Dina Gerdeman
- January 2011 (Revised March 2011)
- Case
Development and Promotion at North Atlantic Hospital
By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams
Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was...
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Keywords:
Training;
Employees;
Retention;
Performance Evaluation;
Personal Development and Career;
Motivation and Incentives;
Health Industry
Groysberg, Boris, Lisa Leffert, Kerry Herman, and Libby Williams. "Development and Promotion at North Atlantic Hospital." Harvard Business School Case 411-018, January 2011. (Revised March 2011.)
- 04 Jan 2021
- What Do You Think?
How Do We Sustain Organization Diversity?
wavebreakmedia Last month, the venerable organization Coca-Cola publicly announced that a project to hire more Black employees that stemmed from the settlement of a 2000 discrimination lawsuit had failed to achieve its objectives. Along...
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by James Heskett
- 06 Oct 2014
- Research & Ideas
Why Businesses Need a Language Strategy
technology or software people are trained in. People won't flinch to make sure that their employees have the right tools and technology. Language is no different. Q: How are talent evaluation methods driven...
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Re: Tsedal Neeley
- 01 Dec 2020
- What Do You Think?
How Can We Get Companies to Invest More in Low-Wage Workers?
of particular interest: changing tax laws to incentivize Companies to spend more on labor versus machines. The study also suggests enacting an employee training tax credit similar to the federal tax credit...
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by James Heskett
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional...
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Dina Gerdeman
- July 2019
- Teaching Note
AT&T, Retraining, and the Workforce of Tomorrow
By: William R. Kerr and Carl Kreitzberg
A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to...
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Keywords:
AT&T;
Workforce;
Future Of Work;
Telecommunications;
Unions;
Technological Change;
Layoffs;
MOOCS;
Strategic Planning;
Employees;
Training;
Labor;
Learning;
Labor Unions;
Technology Adoption;
Talent and Talent Management;
Transformation;
Telecommunications Industry;
Communications Industry;
United States
- May 2019 (Revised July 2019)
- Case
Walmart's Workforce of the Future
By: William R. Kerr and Jordan Bach-Lombardo
Faced with intense competition from Amazon, Walmart began a transformation of its operations and workforce in 2015. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's...
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Keywords:
Walmart;
Managing The Future Of Work;
Workforce;
Automation;
Ecommerce;
Omnichannel Retail;
Operations;
Transformation;
Employees;
Training;
Information Technology;
Infrastructure;
Disruption;
Competitive Strategy;
E-commerce;
Information Infrastructure;
Retail Industry
Kerr, William R., and Jordan Bach-Lombardo. "Walmart's Workforce of the Future." Harvard Business School Case 819-042, May 2019. (Revised July 2019.)
- 04 Nov 2002
- What Do You Think?
What’s Best for the Corporate Brain?
same time remain flexible enough to source new expertise and knowledge from outside the company." The planned termination of the lowest performing employees was characterized as a way "to forget things we no longer need to...
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by James Heskett
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high returns (for the industry) to...
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- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
value-based employee development." Khadija Khan, while agreeing that "...it is hard to identify attitude problems in a short interview process," proposed a response: "One innovative approach that we use is to organize...
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by James Heskett
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
$1 million annually in cash and in-kind gifts and helping the organization to expand nationally. City Year in turn played a central role in helping Timberland develop and implement its strategy for community service and a high-engagement corporate culture. City Year...
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by James Austin
- May 2017
- Teaching Note
Building a Developmental Culture: The Birth of Deloitte University
By: Boris Groysberg and Sarah L. Abbott
This Teaching Note is a companion piece to the case, “Building a Developmental Culture: The Birth of Deloitte University,” HBS No. 411-059.
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- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
at its core, means engaged minds and hearts.” Does she have it right? What do you think? Original Column Can an Organization Have Too Much 'Rebel Talent'? In a recent book, Francesca Gino argues the value of staffing an organization with leaders and View Details
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by James Heskett
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
training they provide, market pressures, corporate governance shortcomings, and even the nature of leadership itself. John led the charge by saying, “Having taught within business schools for 20 years, I’ve had instructors talk about...
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- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
surprises for those lower in the organization. Senior managers who practice NSM apparently create few expectations among their employees that go unmet. Training and development commitments to View Details
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by James Heskett
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
"Instead of an outside regulation, an internal governance on salary structure, which is based on a value that 'Every employee should go home with a smile on his face' will create win-win situations for View Details
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
expected to.” Other models that might be followed were suggested. ReshoreNow pointed out that, “The Germans and Swiss have excellent apprenticeship training models.” Several respondents alluded to institutional shortcomings in delivering...
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