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All HBS Web
(727)
- People (1)
- News (206)
- Research (436)
- Events (1)
- Multimedia (5)
- Faculty Publications (102)
- 05 Jan 2010
- First Look
First Look: January 5
Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior engineers and designed to help them be more...
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Martha Lagace
- Web
Faculty & Advisors - MBA
others, and has extensive experience as a mentor and startup advisor, from ideation all the way through to venture funded operations. Kevin McNamara AB, ’12 Computer Science, Harvard University Kevin is the founder of Parallel Domain, a “synthetic data generation...
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- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
managing.” 2. Managers must learn how to hire and nurture talent. Companies should provide training and development for management trainees on how to recruit, hire, and nurture top talent. One common hiring misstep: Managers rely too...
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by Dina Gerdeman
- 29 Apr 2014
- First Look
First Look: April 29
transformed into a truly global enterprise with 127,000 employees of 153 nationalities in 140 countries generating $56.7 billion in 2012 revenues and $9.6 billion in net income, making the firm one of the world's largest and most...
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Sean Silverthorne
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
studied searches primarily conducted on behalf of companies with 1,500 to 55,000 employees in a variety of industries, including manufacturing, finance, insurance, real estate, retail, and information technology. United States companies...
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by Jay Fitzgerald
- 28 Jun 2021
- Research & Ideas
Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis
commitments to their employees, as they tried to keep them." The study also showed that layoffs and furloughs were less frequent for firms with “sticky costs”—those that are unable to reduce their expenses quickly when revenues decline, often because of sunk...
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by Lane Lambert
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
As global companies increasingly adopt a dominant language, usually English, which all employees must use to simplify communications and increase collaboration, many are dismayed to find an unexpected outcome. Results are exactly opposite...
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by Kim Girard
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
Source: iPhoto Startup founders with a hands-on management style are more likely to retain employees and see their firms thrive, new research shows. The results are particularly applicable to knowledge-intensive technology firms, where...
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by Dina Gerdeman
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
to his house instead of work, Sharpe cut off relations with that company. And when he took over the business, he promoted existing employees to management roles rather than bring in trained managers....
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- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions. Constantly strive to eliminate all forms of excess and waste;...
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- Web
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting
college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really great training in management consulting around working...
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- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
skipping class. If you decide to skip work—please call in and let us know, so we can make sure your job is covered.'" Trained labor, it turns out, is a very valuable asset even in a land of 1.3 billion-plus people. "Chu's...
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- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
back and shifted its staff, furloughing some employees and placing others in temporary jobs in other industries until the company needed them back. For example, the company had created a role that it calls “restaurant operations...
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by Pamela Reynolds
- Web
1.11 Leaves of Absence - MBA
University Employees Credit Union (HUECU) are required to complete exit counseling. The purpose of the exit counseling is to inform the student of the rights and responsibilities for the loans received while enrolled at HBS. Financial Aid...
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- 01 Jun 2024
- News
Quantum Leap
will prove vastly superior to classical computers at complex, resource-intensive tasks like training AI systems, optimizing supply chains, or designing airplanes and automobiles. According to Kumar, many financial services firms are...
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?...
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- 12 Mar 2021
- News
My Favorite Case
give them the opportunity to build their businesses.” —Rebecca E. Katz (AMP 193, 2017) Back to top “Lisa Sherman” A successful executive at Verizon, Lisa Sherman is struggling with the decision to reveal her sexual orientation. After attending a diversity View Details
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as...
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by Sean Silverthorne
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
to spend money on creating “moments of delight” for customers—and in 2013, staff logged more than 30,000 such moments for the chain’s hotel guests. Apple store employees are trained to handle upset...
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- 26 Jul 2016
- First Look
July 26, 2016
Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing distress at work can have negative consequences for employees: observers perceive...
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Sean Silverthorne