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All HBS Web
(1,228)
- People (1)
- News (365)
- Research (636)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
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- 26 Apr 2023
- In Practice
Is AI Coming for Your Job?
Automating these tasks will enable knowledge workers to concentrate on value-adding activities where human expertise is indispensable, such as interpreting context and nuance, exercising emotional intelligence, addressing moral and...
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- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
motivated, to find meaning at work during this crisis. Research by Harvard Business School Dean Nitin Nohria and colleagues suggests that people are guided by four basic emotional needs, or drives, that are the product of our common...
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by Boris Groysberg and Robin Abrahams
- 16 Jan 2006
- Research & Ideas
What Customers Want from Your Products
get done, and design products and brands that fill that need. In this excerpt, the authors look at designing products that do a job rather than fill a product segment. With few exceptions, every job people need or want to do has a social, a functional, and an View Details
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
Leading through uncertainty takes not only good judgment, but also the emotional resilience to shake off self-doubt and fear. While digital natives and digital-first executives have experienced the benefits of "failing quickly and often,"...
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- 25 Jun 2024
- Research & Ideas
Rapport: The Hidden Advantage That Women Managers Bring to Teams
course, the next question is: Can we train one type of manager to act like the other when it would be performance-enhancing to do so?” Why rapport makes a difference Scheduling workers is a logistical puzzle, but it’s also an emotional...
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- 17 Feb 2012
- Working Paper Summaries
Breaking Them In or Revealing Their Best? Reframing Socialization around Newcomer Self-Expression
- 2023
- Working Paper
The Irredeemability of the Past: Determinants of Reconciliation and Revenge in Post-Conflict Settings
By: Kristen Kao, Kristin Fabbe and Michael Bang Petersen
In the aftermath of violent conflict, identifying former enemy collaborators versus
innocent bystanders forced to flee violence is difficult. In post-conflict settings,
internally displaced persons (IDPs) risk becoming stigmatized and face difficulties...
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Keywords:
Conflict and Resolution;
War;
Refugees;
Moral Sensibility;
Behavior;
Public Opinion;
Lawfulness;
Iraq
Kao, Kristen, Kristin Fabbe, and Michael Bang Petersen. "The Irredeemability of the Past: Determinants of Reconciliation and Revenge in Post-Conflict Settings." Harvard Business School Working Paper, No. 24-011, August 2023.
- March 2023
- Case
Between Two Minds: The Staglin Family
By: Lauren Cohen, Ronnie Stangler and Grace Headinger
Garen Staglin, Founder and Chairman of One Mind, reflected on his life’s work in brain health. As he contemplated stepping down in the next few years, he weighed how to pass along this legacy to his son, Brandon Staglin, the impetus behind and next generation of the...
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Keywords:
Nonprofit Organizations;
Well-being;
Management Succession;
Family Ownership;
Mission and Purpose;
Health Industry
Cohen, Lauren, Ronnie Stangler, and Grace Headinger. "Between Two Minds: The Staglin Family." Harvard Business School Case 223-053, March 2023.
- 17 Feb 2020
- Sharpening Your Skills
How Entrepreneurs Can Find the Right Problem to Solve
Ethnography. Observing prospects performing the job you hope to improve or replace can be extremely insightful. You may find hacks they would never tell you about in an interview or discover a whole new set of problems in their process. View Details
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by Julia Austin
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
the emotional side of digital transformation Digital transformation can be bewildering and exhausting for leaders and employees alike. Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling...
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- 07 Feb 2017
- Research & Ideas
The Right Way to Cry in Front of Your Boss
Negotiation, Organizations & Markets unit. But instead of apologizing for being emotional, apologize for being passionate, she advises. “Saying you’re emotional is about you, whereas saying you’re passionate is about what the...
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by Roberta Holland
- 27 Jun 2005
- Research & Ideas
Asian and American Leadership Styles: How Are They Unique?
people seek in a successful leader: Passion Decisiveness Conviction Integrity Adaptability Emotional Toughness Emotional Resonance Self-Knowledge Humility The emotionalism that goes with passion is more...
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by D. Quinn Mills
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
facial-expression tracking is used to study viewers’ real-time emotional responses when watching comedy movie trailers online. These data are used to predict both viewers’ intentions to watch the movie and the movie’s box office success....
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Dina Gerdeman
- 22 May 2024
- HBS Case
Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore
understands users’ emotions TikTok presents videos it thinks a user might engage with, rather than waiting for the user to choose posts they prefer or follow those of influencers or friends. Its single-page vertical videos allow the app...
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- January 2008 (Revised January 2008)
- Case
Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model
By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior...
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Keywords:
Business Model;
For-Profit Firms;
Decision Choices and Conditions;
Financial Strategy;
Health Care and Treatment;
Health Disorders;
Medical Specialties;
Nonprofit Organizations;
Emotions;
Health Industry;
United States
Eccles, Robert G. "Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model." Harvard Business School Case 408-103, January 2008. (Revised January 2008.)
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
doing things they will come to regret. The key is to have the self-awareness to recognize these times and listen to close colleagues who point them out. The essence of authentic leadership is emotional intelligence, or EQ, as articulated...
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by Bill George
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
in-group." Past research shows negativity spread fastest in contexts that involved two or more rival or competing groups, where negative emotions were more likely to prevail. The polarized nature of American political discourse,...
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- 07 Dec 2021
- Op-Ed
Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge
enterprise-level leadership. The goal is to build technical competencies in both directions. While the T-shaped manager framework has many advantages, it has a critical flaw: It overlooks the importance of emotional intelligence. Enter...
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by Hise Gibson and Shawnette Rochelle
- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that...
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Keywords:
September 11;
Corporate Entrepreneurship;
Business Growth and Maturation;
Disruption;
Decisions;
Job Cuts and Outsourcing;
Growth Management;
Digital Platforms;
Problems and Challenges;
Risk and Uncertainty;
Expansion;
Internet and the Web;
Leading Change;
Leadership Style;
Air Transportation Industry;
Tourism Industry;
San Francisco
Rayport, Jeffrey F., Manny de Zarraga, and Eric Levine. "Hotwire.com: Navigating Through Turbulence." Harvard Business School Case 821-084, March 2021. (Revised August 2024.)
- 10 Jan 2023
- Research & Ideas
How to Live Happier in 2023: Diversify Your Social Circle
emotions as well. “The benefits of social portfolio diversity may relate to increases in emotional diversity,” says Collins. “In other words, interacting with a variety of relationship partners involves...
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by Michael Blanding