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- Faculty Publications (128)
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- All HBS Web (368)
- Faculty Publications (128)
- October 1996
- Case
Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services
By: Richard L. Nolan and Robert S. Borsi
Nolan, Richard L., and Robert S. Borsi. "Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services." Harvard Business School Case 397-013, October 1996.
- July 2003 (Revised June 2004)
- Case
Managing Business Risk of Information Technology
By: Richard L. Nolan and Robert D. Austin
Sets up a situation in which participants must create presentations that assess the IT risk of a large company. View Details
Nolan, Richard L., and Robert D. Austin. "Managing Business Risk of Information Technology." Harvard Business School Case 604-004, July 2003. (Revised June 2004.)
- Article
Bridging the Gap Between Stewards and Creators
By: Robert D. Austin and Richard L. Nolan
Austin, Robert D., and Richard L. Nolan. "Bridging the Gap Between Stewards and Creators." MIT Sloan Management Review 48, no. 2 (Winter 2007): 29–36. (Winner of Richard Beckhard Memorial Prize For the most outstanding MIT Sloan Management Review article on planned change and organizational development.)
- Article
In Search of the Next "Killer App"
By: Robert D. Austin and Richard L. Nolan
Keywords: Online Technology
Austin, Robert D., and Richard L. Nolan. In Search of the Next "Killer App". MIT Sloan Management Review 46, no. 4 (Summer 2005): 96.
- 01 Dec 2000
- News
Faculty News
by Rufus W. Lumry III (MBA 1974) to further research in the field of information technology. Others receiving chairs for the first time are Max Bazerman (Jesse Isidor Straus Professor of Business Administration); John A. Deighton (Harold... View Details
- October 2010
- Case
The iPhone at IVK
By: Richard L. Nolan and Robert D. Austin
The CIO addresses a decision to replace salesmen netbook PC's with iPhones, including converting the company's sales and customer applications to the iPhone platform View Details
Keywords: Mobile and Wireless Technology; Digital Platforms; Salesforce Management; Transition; Technology Adoption; Information Infrastructure; Applications and Software; Change Management
Nolan, Richard L., and Robert D. Austin. "The iPhone at IVK." Harvard Business School Case 911-413, October 2010.
- July 2004 (Revised September 2004)
- Case
Novell: CEO-led Turnaround and Growth Strategy
By: Richard L. Nolan and Robert D. Austin
Novell CEO Jack Messman tried to return the company to its leadership position in the software industry through a strategy that embraces Linux and other open source software. This case serves as an introduction to open source software and strategies based on open... View Details
Keywords: Organizational Change and Adaptation; Value Creation; Open Source Distribution; Applications and Software; Intellectual Property; Business Strategy; Information Technology Industry
Nolan, Richard L., and Robert D. Austin. "Novell: CEO-led Turnaround and Growth Strategy." Harvard Business School Case 605-004, July 2004. (Revised September 2004.)
- November 2003 (Revised June 2004)
- Background Note
China's Telecommunications Sector
By: Richard L. Nolan and Stephen P. Bradley
In mid-2003, China was the fastest-growing telecom market. Telecom subscribers are estimated at 472 million. With the size and growth of telecom, China is a hot spot for new telecom and IT technologies. Furthermore, China's sheer market power provides a strong position... View Details
Keywords: Globalized Markets and Industries; Technological Innovation; Policy; Decision Choices and Conditions; Competition; Telecommunications Industry; China
Nolan, Richard L., and Stephen P. Bradley. "China's Telecommunications Sector." Harvard Business School Background Note 904-416, November 2003. (Revised June 2004.)
- November 1995
- Course Overview Note
Reengineering the Organization, Course Overview and Syllabus
By: Richard L. Nolan and Donna B. Stoddard
Nolan, Richard L., and Donna B. Stoddard. "Reengineering the Organization, Course Overview and Syllabus." Harvard Business School Course Overview Note 396-057, November 1995.
- January 2001
- Teaching Note
ZEFER: Building and Positioning an e-Business Consulting Company TN
By: Richard L. Nolan and George Francis Westerman III
- September 1998 (Revised September 1998)
- Exercise
Working with Your "Shadow Partner"
By: Richard L. Nolan and Kelley Porter
Intended to introduce individuals to search engines and databases on the Internet, in particular those that are available to HBS. View Details
Nolan, Richard L., and Kelley Porter. Working with Your "Shadow Partner". Harvard Business School Exercise 399-051, September 1998. (Revised September 1998.)
- September 1998 (Revised March 1999)
- Case
Sun Microsystems and the N-tier Architecture
By: Richard L. Nolan and Kelley Porter
Sun Microsystems is a pioneer in networking computing. Sun's servers maintain a large market share and are considered highly scaleable. The case describes the n-tier architecture for building and managing large networks in which thousands of workers and customers are... View Details
Keywords: Information Infrastructure; Information Technology; Technological Innovation; Business Strategy; Innovation Strategy; Information Technology Industry
Nolan, Richard L., and Kelley Porter. "Sun Microsystems and the N-tier Architecture." Harvard Business School Case 399-037, September 1998. (Revised March 1999.)
- Article
A 'Novel' Approach to the Design of an IS Management Course
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "A 'Novel' Approach to the Design of an IS Management Course." Communications of the Association for Information Systems 24 (2009).
- September 2009
- Article
The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed... View Details
Keywords: Information Technology; Management; Knowledge Use and Leverage; Business Education; Multinational Firms and Management; Entertainment; Communication; Curriculum and Courses; Framework; Design; Goals and Objectives; Learning; Information Technology Industry
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders." Academy of Management Learning & Education 8, no. 3 (September 2009).
- 12 Apr 2016
- First Look
April 12, 2016
departures of senior partners; and (c) the departures of senior partners have negative effects on the ability of funds to raise additional capital. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50943 Big History, Global Corporations, Virtual... View Details
Keywords: Sean Silverthorne
- October 1996
- Background Note
Asynchronous Transfer Mode (ATM), Technology Note
By: Richard L. Nolan and Robert S. Borsi
Nolan, Richard L., and Robert S. Borsi. "Asynchronous Transfer Mode (ATM), Technology Note." Harvard Business School Background Note 397-014, October 1996.
- November 1995
- Background Note
Overview and Syllabus for a Course on Business Process Reengineering
By: Thomas H. Davenport and Richard L. Nolan
Davenport, Thomas H., and Richard L. Nolan. "Overview and Syllabus for a Course on Business Process Reengineering." Harvard Business School Background Note 396-058, November 1995.