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Show Results For
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All HBS Web
(599)
- News (229)
- Research (305)
- Multimedia (11)
- Faculty Publications (47)
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
To compete with truly 'sticky' customer service, you're going to need to get creative . . ." Jim Coyle suggests that this may involve putting in place effective service recovery programs that "fix problems when they are brought...
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by James Heskett
- 07 Feb 2011
- Lessons from the Classroom
Creating the Founders’ Dilemmas Course
to deal with the big risks introduced by that decision; and Jim Triandiflou, founder and CEO of Ockham Technologies, who worries about losing control of the company as he and his cofounder consider various...
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- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
impact on profits." Adopting Mercadona's approach also requires a leader with a strong backbone. Ton notes that Jim Sinegal, CEO of Costco, another retailer with good labor practices, had been criticized View Details
- October 2016 (Revised February 2019)
- Case
PTC: A Transformation to IoT
By: Rajiv Lal and Sarah McAra
In the 2010s, PTC, a leading provider of software for discrete manufacturers, faced maturing markets and changing customer needs as smart, connected products took hold—the rise of the Internet of Things (IoT). PTC saw a first mover advantage in entering the IoT space...
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- 24 Jul 2006
- Research & Ideas
How Kayak Users Built a New Industry
from these standards. By the same token, the dominant design of rodeo kayaks (as of about 2000) involves a short, center-buoyant, planing hull made of molded plastic. Bill Abernathy of HBS and Jim Utterback...
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- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
report to you succeed, I think it’s pretty hard to lead with anything other than humility and vulnerability.” Dfallah said, “I believe candor, humility and trust are core values for visionary companies ” Michael H. added, “For several years, I’ve been advocating a...
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by James Heskett
- 06 Jul 2010
- Research & Ideas
Renewable Energy: Winds at Our Back?
When American energy entrepreneur Jim Gordon envisioned the first offshore wind farm lining the horizon a few miles off the coast of the eastern United States, he perhaps did not factor in blowback from almost every angle. Gordon's nearly 10-year battle to gain...
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- September 2008 (Revised February 2009)
- Case
Ocean Tomo: Building a Market for Intellectual Property
By: Peter A. Coles, Andrei Hagiu and Alison Berkley Wagonfeld
Ocean Tomo's management team sought to turn the company into the leading intermediary for intellectual property. Despite its increasingly important role in the global marketplace, IP remained a notoriously illiquid asset—difficult to value, harder to trade, and often...
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Keywords:
Globalized Markets and Industries;
Intellectual Property;
Resource Allocation;
Auctions;
Market Design;
Service Operations
Coles, Peter A., Andrei Hagiu, and Alison Berkley Wagonfeld. "Ocean Tomo: Building a Market for Intellectual Property." Harvard Business School Case 709-404, September 2008. (Revised February 2009.)
- April 2011 (Revised May 2012)
- Case
City Year: The Journey
By: Rosabeth Moss Kanter and James Weber
Throughout its first two decades, City Year, a non-profit organization, was dedicated to recruiting young adults to give a year of public service. It had passed through several growth phases but by 2010 a new challenge, and opportunity, had arisen when City Year and...
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Keywords:
Education;
Service Operations;
Nonprofit Organizations;
Growth and Development Strategy;
Performance Efficiency;
Resource Allocation
Kanter, Rosabeth Moss, and James Weber. "City Year: The Journey." Harvard Business School Case 311-080, April 2011. (Revised May 2012.)
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
"spiritual anchors for the new millennium." Clearly, something of a nonmaterial nature is stirring in the corporate temple. But questions abound. Just what does it mean to bring spirituality into the workplace? Is this an appropriate way to help people feel...
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by Marguerite Rigoglioso
- 26 Jan 2009
- Research & Ideas
Where is Home for the Global Firm?
costs," he continues, "while readily identifiable and daunting, must be compared with the potentially large benefits created by managerial specialization and the ability to access differentiated resources easily." In the following...
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by Martha Lagace
- 01 Jun 2018
- News
The Long Run
Jim Langford waits for no squirrel. On a clear January morning in Atlanta, driving with considerable speed and purpose, he barrels up the hill of the Carter Center campus in a 2012 Toyota Camry. He’s talking about poetry, which he writes and publishes in rare moments...
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- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
appointments go wrong Let’s begin by taking a look at three examples of poor leadership at public companies and addressing what went wrong. Then, I will recommend five ways boards can ensure they appoint the right leader as CEO: General...
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by Bill George
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a Great Business Plan Published:...
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by Sean Silverthorne
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
Their Organizations, by Boris Groysberg and Michael Slind, explores how companies’ outreach strategies evolved from top-down, command-centric communiques to something more informal, immediate, and personal—from a C-suite monologue to a...
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- 05 Nov 2001
- Research & Ideas
Venture Capital Goes Boomor Bust?
were not realized. Four years later, another company working on the same technology went public to great acclaim and fanfare. The firm? Netscape Communications, under the leadership of Marc Andreessen and Jim Clark. 2 Because its new...
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by Paul A. Gompers & Josh Lerner
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
School's 75th anniversary in 1984, a case-method colloquium organized by Christensen and colleagues Jim Heskett and David Garvin drew 85 participants from 60 universities around the world. That same year,...
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- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Fredberg, and Flemming Norrgren. "The world of business has been governed by an implicit leadership model," Beer explains. "With the exception of a minority of CEOs, however—those we interviewed and others like them—the purpose of the...
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by Martha Lagace
- 23 Jun 2003
- Research & Ideas
Psychology, Pathology, and the CEO
Haythornthwaite engaged large teams to work on a new strategy for Invensys, while Jim Kilts devised Gillette's strategy for each line of business by himself, working with a small group of trusted executives....
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by Rosabeth Moss Kanter
- April 2009 (Revised October 2010)
- Case
Golden Rule
By: Andrew Wasynczuk, Katherine Dowd and Sara del Nido
Jim Golden wants to radically change how catastrophic trucking accident lawsuit claims are handled by his trucking company. He wants to “do the right thing” for both the claimant and his company. Golden is a former litigator with 16 years of experience defending...
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Keywords:
Business Ethics;
Business Law;
Law;
Executives;
Management Education;
Management;
Negotiator's Dilemma;
Negotiations;
Value;
Moral Compass;
Moral Leadership;
Lawsuits and Litigation;
Ethics;
Moral Sensibility;
Corporate Accountability;
Negotiation;
Conflict and Resolution;
Value Creation
Wasynczuk, Andrew, Katherine Dowd, and Sara del Nido. "Golden Rule." Harvard Business School Case 909-017, April 2009. (Revised October 2010.)