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- All HBS Web (607)
- Faculty Publications (155)
W. Earl Sasser
Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details
- 21 Jan 2022
- News
A Leader’s Handbook for Managing Culture
- 01 Mar 2004
- News
New Horizons for Iraq
This month marks the first anniversary of the American-led invasion of Iraq. Within weeks of their initial military assault, U.S. and coalition troops triumphed over the Iraqi army and took on a new mission — rebuilding a country devastated View Details
- 18 Jun 2001
- Lessons from the Classroom
Why Leaders Need Great Books
year, will eventually earn them a decent funeral by the time they die. The problem, though, is that if they miss even two weeks' worth of payments, they forfeit everything they've contributed to date. Big Demand According to Joseph View Details
Keywords: by Martha Lagace
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
Free Speech at Google In August 2017, Google fired James Damore, a 28-year-old software engineer who had been employed by the company since 2013. The move came after Damore penned an internal company memo... View Details
Keywords: by Sean Silverthorne
- 22 Nov 2006
- Research & Ideas
CEO Succession: The Case at Ford
Podcast with: Joseph Bower Interviewer: James Aisner Running Time: 8 min., 23 sec. In early September, Ford Motor Company announced that Bill Ford would be replaced as CEO by Boeing's Alan Mulally, credited... View Details
- 10 Jul 2023
- In Practice
The Harvard Business School Faculty Summer Reader 2023
Souls, Healthy Minds by philosopher John Kaag. This book is a fantastic summary of the life and work of William James, the father of modern psychology, and a professor right here at Harvard. James endured... View Details
Keywords: by Dina Gerdeman
- 12 Oct 1999
- Research & Ideas
Building Bridges: New Dimensions in Negotiation
From resolving a labor dispute to orchestrating a merger to getting a new company off the ground, negotiation plays a vital role in nearly every facet of business. In response, Professor James Sebenius, founder of the HBS Negotiation Unit... View Details
Keywords: by Anita M. Harris
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. View Details
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
By: W. Earl Sasser
W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details
- 11 Jun 2024
- In Practice
The Harvard Business School Faculty Summer Reader 2024
As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details
Keywords: by Avery Forman
- 23 Jul 2001
- Research & Ideas
Sam Walton: Great From the Start
contained no renewal clause. Options to renew were standard features of leases such as the one Walton had originally entered into. L. S. Robson, Walton's father-in-law, was reportedly shocked by Walton's... View Details
- 30 Oct 2012
- First Look
First Look: October 30
Michael W. Toffel Publication:Organization Science (forthcoming) Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor... View Details
Keywords: Sean Silverthorne
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research View Details
Keywords: by Staff
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
one surprising finding from recent research done by HBS professor Amy Edmondson and her colleague, Professor James Detert from Penn State. Corporate Values and Employee Cynicism A values-driven organization... View Details
Keywords: by Sean Silverthorne
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
year, the system has been slow to respond. Other highlights of the conference included a dinner talk by William W. George (MBA '66), CEO of Medtronic, on "The Future of 21st-Century Health: The Right Care" and a lively session... View Details
- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
jobs for the right mix of organizational support and responsibility. Why Can't Organizations Engage Their Employees? Who is responsible for generating employee engagement? asks James Heskett The employee or... View Details
Keywords: by Sean Silverthorne
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details
Keywords: by Staff
- 26 Jul 2011
- First Look
First Look: July 26
PublicationsPolicy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman... View Details
Keywords: Sean Silverthorne
- 15 Mar 2016
- First Look
March 15, 2016
Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50763 Finding Excuses to Decline the Ask By: Exley, Christine L., and Ragan Petrie Abstract—A growing body of empirical evidence documents a reluctance to give. Individuals avoid donation asks, and... View Details