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- All HBS Web
(2,743)
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- News (478)
- Research (1,765)
- Events (1)
- Multimedia (6)
- Faculty Publications (736)
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- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
employer would be interested. —Harry McCracken (AMP 114, 1994) A highly competitive market with one-year sales cycles on the one hand; a pilot customer in a less-competitive niche with a massive opportunity to create View Details
Keywords: Jen McFarland Flint
- 01 Dec 2016
- News
Case Study: Sweat the Technique
their apps (minimizing Nix’s customer acquisition costs), and then used and repurposed by vast communities of fitness consumers in novel ways that only escalate the value to them and to Nix. Yes, Nix still... View Details
Keywords: Dan Morrell
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
short-term results with adherence to a long-term strategy and direction. At Cummins, we are driven by the concept of maximizing shareholder value -- but the question is, value over the next quarter or two,... View Details
- 01 Feb 2000
- News
Financial Services 24/7
value what the traditional firms offer. At Schwab, for instance, McFarlan discovered that 86 percent of the firm's new online customers opened their accounts at a Schwab branch office. "There is a certain... View Details
Keywords: Susan Young
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
and a culture that values employees above all and empowers them to excel. Unlike its competitors, Dreyer’s has always insisted on delivering ice cream to grocery stores with its own trucks and drivers to ensure product quality. Early on... View Details
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
- 01 Dec 2014
- News
Alumni and Faculty Books for December 2014
diagnosis and treatment. We’re Crazy!: A Memoir About U.S. Values by Bert McLachlan (MBA 1959) (CreateSpace Independent Publishing Platform) McLachlan has written a personal guidebook for future generations that explains the confusion of... View Details
- 01 Mar 2009
- News
Faculty Research Online
HBS Working Knowledge is an online forum for innovation in business practice, offering a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their Web links. The Value of a ‘Portable’... View Details
- 01 Dec 2008
- News
Lesson from the Fall
off-balance sheet partnerships that purchased assets from Enron. And it failed to see and react to many “red flags” indicating that Enron’s economic performance and its public commitment to ethical values were deteriorating. To deter... View Details
- 01 Feb 1997
- News
Doing It Your Way
force: "Of our $600 million in total sales, about 90 percent are direct sales," says Walske, "and yet our operating margins are 40 percent. No one in our industry has ever come close to that." Wall Street has shown its approval by View Details
- 01 Mar 2015
- News
A Boomtown's Echo
if you are American. But a US-centric view will not result in an adequate response to climate change. It’s not only going to have to involve the Europeans and the Japanese. It’s also going to have to involve the Indians and the Chinese. And the people in those... View Details
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
computers loaded with out-of-date information sat amid rows of overflowing filing cabinets. "Our most fundamental problem was that we didn't have accurate, up-to-date taxpayer records," he says. "We were like a bank that couldn't tell you how much its View Details
- 01 Dec 2006
- News
Inside Intel
conception of business as a contact sport. The target was Motorola. The 68000 might have been technically superior to the 8086, but Davidow figured out a way to make that undeniably important fact irrelevant. What mattered was not the design of the chip but the View Details
- 23 Oct 2019
- News
Preparing Leaders to Leverage Artificial Intelligence
learning techniques to draw conclusions that weren’t possible with traditional methods, and creating new machine learning approaches and algorithms. They have published more than 70 cases that address AI uses such as how to improve View Details
- 21 Jan 2014
- News
Climbing to New Heights
Petzel. "I was already toying with the idea of an MBA, and I was allowed to sit in on classes at MIT's Sloan School and at HBS. I found the atmosphere at Harvard totally different; I much preferred the interactive style." Petzel wasn't... View Details
Keywords: Robert S. Benchley
- 01 Dec 2002
- News
Alumni Honorees Urge Students to Emphasize Ethics
exploitative capitalists, the student was amazed by Yang's talk. “When I said it didn't have to be that way, it was a revelation to her,” said Yang. As part of the School's Leadership and Values Initiative, Yang and three other honorees... View Details
- 01 Apr 1999
- News
Alumni Career Services Update
ago. "My first priority is to respond directly to the needs of alumni customers," says the congenial Gardella. "I work hard to show them the value of calling on us." The demand for ACS's services is steady, with between fifteen and thirty... View Details
Keywords: Eileen K. McCluskey
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
become even more closely linked, I believe the long-term benefits of these efforts will be significant. Corporate Governance, Leadership, and Values Our Corporate Governance, Leadership, and Values (CGLV)... View Details
- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
make up for lost years, he was surprised to find himself at Harvard at age 23. Primed to Perform: How to Build the Highest Performing Cultures through the Science of Total Motivation by Neel Doshi and Lindsay McGregor (MBA 2013)... View Details