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All HBS Web
(938)
- Faculty Publications (455)
- October 2001 (Revised March 2002)
- Case
Siemens AG: Global Development Strategy (A)
By: Stefan H. Thomke and Ashok Nimgade
Describes how Siemens, the German electrical engineering giant, has developed and manages global R&D in its large Information and Communications Networks (ICN) division. In 1994, Siemens opened its Bangalore (India) center, which has now grown into one of its largest...
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Keywords:
Global Strategy;
Research and Development;
Cross-Cultural and Cross-Border Issues;
Product Development;
Telecommunications Industry;
Germany;
Bangalore
Thomke, Stefan H., and Ashok Nimgade. "Siemens AG: Global Development Strategy (A)." Harvard Business School Case 602-061, October 2001. (Revised March 2002.)
- June 2001 (Revised October 2001)
- Case
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
By: Srikant M. Datar, Marc J. Epstein and Jeremy Cott
In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource management. This case describes the benefits of the scorecard and the challenges of measurement and implementation....
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Datar, Srikant M., Marc J. Epstein, and Jeremy Cott. "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard." Harvard Business School Case 101-102, June 2001. (Revised October 2001.)
- May 2001
- Teaching Note
Omnitel Pronto Italia TN
By: Rajiv Lal, Carin-Isabel Knoop and Suma Raju
Teaching Note for (9-501-002).
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- April 2001
- Teaching Note
CNBC.com (A): NBC Incubates E-business TN
By: Rosabeth M. Kanter and Brooke Bartletta
Teaching Note for (9-300-090).
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- February 2001 (Revised August 2001)
- Case
Dialpad Communications (A)
By: Alan D. MacCormack and Kerry Herman
Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also...
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Keywords:
Corporate Entrepreneurship;
Business or Company Management;
Organizational Design;
Competitive Strategy;
Investment;
Mobile and Wireless Technology;
Internet and the Web;
Venture Capital;
Telecommunications Industry;
California
MacCormack, Alan D., and Kerry Herman. "Dialpad Communications (A)." Harvard Business School Case 601-090, February 2001. (Revised August 2001.)
- February 2001 (Revised April 2002)
- Case
Dialpad Communications (B)
By: Alan D. MacCormack and Kerry Herman
Supplements the (A) case.
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MacCormack, Alan D., and Kerry Herman. "Dialpad Communications (B)." Harvard Business School Case 601-107, February 2001. (Revised April 2002.)
- February 2001 (Revised June 2002)
- Case
Customer Value Measurement at Nortel Networks--Optical Networks Division
By: Das Narayandas
Since 1995, Nortel Networks' Optical Networks (ON) division has been incorporating customer satisfaction and loyalty measures into its business practices to increase customer value. Over the years, key process owners in various parts of the organization have become...
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Keywords:
Business Divisions;
Customer Focus and Relationships;
Customer Satisfaction;
Management Teams;
Marketing Strategy;
Value Creation;
Telecommunications Industry
Narayandas, Das. "Customer Value Measurement at Nortel Networks--Optical Networks Division." Harvard Business School Case 501-050, February 2001. (Revised June 2002.)
- December 2000 (Revised October 2007)
- Teaching Note
Tellme Networks, Inc. (TN)
By: Thomas R. Eisenmann and Nicole Tempest
Teaching Note for (9-801-319).
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- December 2000 (Revised November 2001)
- Case
Rise and Fall of Iridium, The
By: Alan D. MacCormack and Kerry Herman
Examines the history of Iridium Communications, a provider of mobile satellite services. Discusses the genesis of Iridium's technical design, then follows the venture through various stages of development. Describes Iridium's attempts to build a subscriber base after...
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Keywords:
Information Technology;
Business Model;
Business Growth and Maturation;
Organizational Structure;
Mobile and Wireless Technology;
Telecommunications Industry
MacCormack, Alan D., and Kerry Herman. "Rise and Fall of Iridium, The." Harvard Business School Case 601-040, December 2000. (Revised November 2001.)
- December 2000
- Teaching Note
Bell Atlantic and the Union City Schools (A): The Intelligent Network TN
By: Rosabeth M. Kanter and Ellen Pruyne
Teaching Note for (9-399-029).
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- December 2000
- Teaching Note
Bell Atlantic and the Union City Schools (B): Education Reform in Union City TN
By: Rosabeth M. Kanter and Ellen Pruyne
Teaching Note for (9-399-043).
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- December 2000
- Teaching Note
Bell Atlantic and the Union City Schools (C1): Project Explore TN
By: Rosabeth M. Kanter and Ellen Pruyne
Teaching Note for (9-399-065).
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- December 2000
- Teaching Note
Bell Atlantic and the Union City Schools (D): Results and Replication TN
By: Rosabeth M. Kanter and Ellen Pruyne
Teaching Note for (9-399-084).
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- November 2000 (Revised November 2005)
- Case
Tellme Networks, Inc.
By: Thomas R. Eisenmann and Nicole Tempest
Tellme, an early-stage, venture-backed company based in Silicon Valley, leverages speech-recognition technologies to provide: 1) a "voice portal" with news and other information accessible through any telephone, and 2) turnkey application development and hosting...
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Keywords:
Entrepreneurship;
Digital Platforms;
Business Conglomerates;
Business Startups;
Internet and the Web;
Venture Capital;
Technology Adoption;
Internet and the Web;
Brands and Branding;
Information Technology;
Telecommunications Industry;
Telecommunications Industry
Eisenmann, Thomas R., and Nicole Tempest. "Tellme Networks, Inc." Harvard Business School Case 801-319, November 2000. (Revised November 2005.)
- October 2000 (Revised September 2002)
- Case
NTT DoCoMo (A): The Future of the Wireless Internet?
By: Stephen P. Bradley and Matthew Sandoval
NTT DoCoMo was established in 1992 and became publicly held in 1998. This case tracks how DoCoMo became the number one mobile phone company in Japan and how its i.mode service revolutionized the cellular phone market.
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Keywords:
Technological Innovation;
Goals and Objectives;
Growth and Development Strategy;
Growth Management;
Competitive Strategy;
Expansion;
Internet and the Web;
Mobile and Wireless Technology;
Telecommunications Industry;
Telecommunications Industry;
Japan
Bradley, Stephen P., and Matthew Sandoval. "NTT DoCoMo (A): The Future of the Wireless Internet?" Harvard Business School Case 701-013, October 2000. (Revised September 2002.)
- September 2000
- Case
MCI-WorldCom Combination, The (A)
By: Paul M. Healy and Jacob Cohen
Outlines the accounting decision faced by WorldCom in its acquisition of MCI. Two methods are discussed (purchase and pooling) and students are asked to evaluate which would be more suitable for WorldCom.
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Healy, Paul M., and Jacob Cohen. "MCI-WorldCom Combination, The (A)." Harvard Business School Case 101-027, September 2000.
- September 2000
- Case
MCI-WorldCom Combination, The (B)
By: Paul M. Healy and Jacob Cohen
Supplements the (A) case.
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Healy, Paul M., and Jacob Cohen. "MCI-WorldCom Combination, The (B)." Harvard Business School Case 101-028, September 2000.
- August 2000 (Revised September 2005)
- Case
Omnitel Pronto Italia
By: Rajiv Lal, Carin-Isabel Knoop and Suma Raju
Describes the situation faced by Omnitel soon after launching its mobile telecommunication services in Italy in December 1995. Competing against the Italian monopoly, TIM, Omnitel had positioned its services to be better on the quality dimension. However, sales were...
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Keywords:
Customer Satisfaction;
Marketing Channels;
Marketing Strategy;
Product Positioning;
Market Entry and Exit;
Product Development;
Sales;
Competition;
Segmentation;
Value Creation;
Telecommunications Industry;
Italy
Lal, Rajiv, Carin-Isabel Knoop, and Suma Raju. "Omnitel Pronto Italia." Harvard Business School Case 501-002, August 2000. (Revised September 2005.)
- August 2000 (Revised July 2001)
- Case
Laura Martin: Real Options and the Cable Industry
By: Mihir A. Desai and Peter Tufano
CSFB equity research analyst Laura Martin publishes a report on valuing Cox Communications that introduces an innovative approach to valuation. She contends that EBITDA multiple analysis, typical for the cable industry, is flawed because it overlooks the value of the...
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Desai, Mihir A., and Peter Tufano. "Laura Martin: Real Options and the Cable Industry." Harvard Business School Case 201-004, August 2000. (Revised July 2001.)
- July 2000 (Revised July 2001)
- Case
Sycamore Networks
By: Joseph B. Lassiter III and Daniel J. Green
Founders Desh Deshpande and Dan Smith reflect on Sycamore's sales strategies and consider how going public might affect the morale of its key employees. In the optical networking sector, technological change and exploding demand has created a market for talent in which...
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Keywords:
Applied Optics;
Entrepreneurship;
Sales;
Business Strategy;
Initial Public Offering;
Retention;
Employees;
Communication Technology;
Technological Innovation;
Telecommunications Industry;
Telecommunications Industry
Lassiter, Joseph B., III, and Daniel J. Green. "Sycamore Networks." Harvard Business School Case 801-076, July 2000. (Revised July 2001.)