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- All HBS Web (956)
- Faculty Publications (311)
- Research Summary
Overview
By: Eva Ascarza
Professor Ascarza’s research primarily focuses on providing researchers and marketers a better understanding of how to manage customer retention so as to reduce churn and increase firm’s profitability. She addresses these issues by building empirical models of customer...
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- Program
Leading Change and Organizational Renewal
Recognize how leadership styles and senior team characteristics affect change Make better decisions about change initiatives—even with insufficient information Develop internal communication networks essential to driving initiatives...
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- January 2021 (Revised March 2022)
- Case
Into the Raging Sea: Final Voyage of the SS El Faro
By: Joseph B. Fuller and Mel Martin
Captain Michael Davidson of the container ship SS El Faro was determined to make his planned shipping trip on time—but a hurricane was approaching his intended path. To succeed, Davidson and his fellow officers must plot a course to avoid the storm in the face of...
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Keywords:
Power Dynamics;
Management;
Leadership Style;
Crisis Management;
Failure;
Groups and Teams;
Rank and Position;
Decision Choices and Conditions;
Shipping Industry;
United States
Fuller, Joseph B., and Mel Martin. "Into the Raging Sea: Final Voyage of the SS El Faro." Harvard Business School Case 321-014, January 2021. (Revised March 2022.)
- Program
Managing Innovation
countries across the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend Vice presidents, directors, and other senior managers...
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- Program
Launching New Ventures
Pitch your business to potential investors and other stakeholders Evolve your leadership approach to manage ongoing innovation, radical change, and growth Address competitive challenges Make sound investment and resource allocation View Details
- Program
Driving Digital Strategy
diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend Senior executives who are responsible for shaping overall corporate strategy and driving digital strategy...
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- Program
Making Corporate Boards More Effective
resilience, strategic direction, executive compensation, and regulatory compliance. At the same time, you will learn how to work more effectively with fellow directors and company management to strengthen governance, manage unexpected crises, and make View Details
- Program
Transforming Customer Experiences
industries, and countries across the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend Senior executives in either B2C or B2B...
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- Program
Driving Corporate Performance
with accomplished executives from various backgrounds, industries, and countries across the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions...
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- Program
Foundations of Private Equity and Venture Capital
executives from various backgrounds, industries, and countries across the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend...
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- Program
Building a Legacy
insights to build a professional family office Establish the right structure, governance, and organizational design for a family office Make savvier financial decisions based on a deeper understanding of family wealth management Set clear...
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Paul W. Marshall
MBA Class of 1960 Professor of Management, Paul W. Marshall, is affiliated with the Entrepreneurial Management Unit and teaches The Entrepreneurial Manager in the Turnaround Environment. This Elective Curriculum course focuses on the role of... View Details
- Program
PLD Module 5
company build and sustain a competitive advantage. You will emerge with the leadership skills and confidence to make high-level decisions that support your organization's financial needs, legal requirements, ethical obligations, and...
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- March 2007
- Article
Authority, Risk, and Performance Incentives: Evidence from Division Manager Positions inside Firms
By: Julie Wulf
I show that performance incentives vary by decision-making authority of division managers. For division managers with broader authority, i.e., those designated as corporate officers, both the sensitivity of pay to global performance measures and the relative importance...
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Keywords:
Motivation and Incentives;
Performance;
Risk and Uncertainty;
Business Model;
Globalization;
Measurement and Metrics;
Status and Position;
Forecasting and Prediction;
Business Divisions
Wulf, Julie. "Authority, Risk, and Performance Incentives: Evidence from Division Manager Positions inside Firms." Journal of Industrial Economics 55, no. 1 (March 2007): 169–196.
- Program
Families in Business
Extend your network by living and working with accomplished executives from various backgrounds, industries, and countries around the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career...
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- Program
The HR-Executive Suite Connection
various backgrounds, industries, and countries across the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend Human resources...
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- Program
Designing and Executing Corporate Revitalization
backgrounds, industries, and countries around the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend Senior corporate...
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- Program
Agribusiness Seminar
constraints Leverage data and technology to improve decision making, operating efficiency, and responsiveness to customers Defend against commodification and drive profitability through product and marketing innovation Design robust,...
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- Article
Does 'Could' Lead to Good? On the Road to Moral Insight
Dilemmas featuring competing moral imperatives are prevalent in organizations and are difficult to resolve. Whereas prior research has focused on how individuals adjudicate among these moral imperatives, we study the factors that influence when individuals find...
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Keywords:
Moral Insight;
Ethical Dilemma;
Could Mindset;
Divergent Thinking;
Moral Sensibility;
Creativity;
Decision Choices and Conditions
Zhang, Ting, Francesca Gino, and Joshua D. Margolis. "Does 'Could' Lead to Good? On the Road to Moral Insight." Academy of Management Journal 61, no. 3 (June 2018): 857–895.
- Program
Leading and Building a Culture of Innovation
career decisions Who Should Attend General managers who lead companies, business units, divisions, or other large-scale organizations, as well as executives with cross-functional responsibilities Change management executives Leaders...
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