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All HBS Web
(1,208)
- People (1)
- News (249)
- Research (819)
- Events (1)
- Multimedia (21)
- Faculty Publications (135)
- 07 Oct 2009
- Working Paper Summaries
Specific Knowledge and Divisional Performance Measurement
- 29 Oct 2013
- First Look
First Look: October 29
experimental and field data to examine how those who transgress rules may elicit more stringent penalties from those with the authority to punish them if they appeal to relevant norms endorsing leniency. Specifically, we test how...
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Sean Silverthorne
- 21 Apr 2022
- News
How VCs Can Overcome the “Winner’s Curse”
- 10 Jun 2020
- News
Experts on How to Stay Emotionally Connected While Socially Distant
- 09 Oct 2012
- First Look
First Look: October 9
and inspiring work; and the environment, by becoming carbon neutral. The case covers the decisions that Warby Parker must make at the beginning of its third year of existence as a consequence of growth and in order to avoid losing...
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Sean Silverthorne
- February 2021
- Case
Apple: Privacy vs. Safety (A)
By: Henry McGee, Nien-hê Hsieh, Sarah McAra and Christian Godwin
In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world. The iPhone 6S, amid a heightened concern for privacy following the 2013 revelation of clandestine U.S. surveillance...
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Keywords:
Iphone;
Encryption;
Data Privacy;
Customers;
Customer Focus and Relationships;
Decision Making;
Ethics;
Values and Beliefs;
Globalized Firms and Management;
Government and Politics;
National Security;
Law;
Law Enforcement;
Leadership;
Markets;
Safety;
Social Issues;
Corporate Social Responsibility and Impact;
Civil Society or Community;
Mobile and Wireless Technology;
Technology Industry;
Consumer Products Industry;
Telecommunications Industry;
Electronics Industry;
United States;
China;
Hong Kong
McGee, Henry, Nien-hê Hsieh, Sarah McAra, and Christian Godwin. "Apple: Privacy vs. Safety (A)." Harvard Business School Case 321-004, February 2021.
- 29 Aug 2008
- Working Paper Summaries
Unraveling Yields Inefficient Matchings: Evidence from Post-Season College Football Bowls
Uncommon Service
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the...
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- 30 Aug 2012
- Working Paper Summaries
Incentivizing Calculated Risk-Taking: Evidence from an Experiment with Commercial Bank Loan Officers
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
https://www.hbs.edu/faculty/Pages/item.aspx?num=52626 Harvard Business School Case 217-071 GE Capital After the Crisis Keith Sherin, CEO of GE Capital, faced a decision on which hinged billions of dollars and the fate of one of America’s...
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Re: Multiple Faculty
Richard L. Nolan
Professor Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in 1963 and 1966, respectively. Upon graduation in 1966, he joined Boeing Commercial Airplane Company as an Information... View Details
- 15 Jul 2009
- Working Paper Summaries
Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes
- September 2009
- Article
Are You Having Trouble Keeping Your Operations Focused?
As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"...
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Keywords:
Business Units;
Business Growth and Maturation;
Goals and Objectives;
Resource Allocation;
Operations;
Performance Efficiency
Huckman, Robert S. "Are You Having Trouble Keeping Your Operations Focused?" Harvard Business Review 87, no. 9 (September 2009): 90–95.
- 2009
- Working Paper
Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation
When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be...
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Keywords:
Cross-Cultural and Cross-Border Issues;
Negotiation Process;
Societal Protocols;
Competitive Advantage;
Cooperation
Sebenius, James K. "Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation." Harvard Business School Working Paper, No. 10-048, December 2009.
- 03 Mar 2022
- News
Does Your Company Offer Fruitful Careers—or Dead-End Jobs?
- February 2021
- Background Note
Jobs to Be Done: A Toolbox
By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen
The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it...
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Keywords:
Customer Value and Value Chain;
Decision Choices and Conditions;
Knowledge Acquisition;
Attitudes;
Perception;
Theory;
Behavior;
Customer Relationship Management
van Bever, Derek C. M., Bob Moesta, Iuliana Mogosanu, Shaye Roseman, and Katie Zandbergen. "Jobs to Be Done: A Toolbox." Harvard Business School Background Note 321-095, February 2021.
- 12 Feb 2014
- Working Paper Summaries
Management Practices, Relational Contracts, and the Decline of General Motors
- 22 Jan 2010
- Working Paper Summaries
Competing Ad Auctions
- 23 Sep 2014
- First Look
First Look: September 23
http://hbr.org/product/Opening-the-Valve--From-S/an/415015-PDF-ENG Harvard Business School Case 415-016 Opening the Valve: From Software to Hardware (B) The (B) case provides significant detail on Valve's initial decisions but keeps the...
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Sean Silverthorne
- 30 Apr 2021
- Research & Ideas
Why Anger Makes a Wrongly Accused Person Look Guilty
from anger. Then, they looked at whether displays of anger related to actual guilt. Anger isn’t a good look The authors conducted several studies to examine these questions. In one experiment, the researchers showed participants clips...
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by Michael Blanding