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- Faculty Publications (130)
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- All HBS Web (445)
- Faculty Publications (130)
Larissa Bifano
legal landscape of emerging and disruptive technologies, while helping them understand the legal and compliance risks arising from the creation and deployment of AI systems....
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Legal
- Profile
Sorina Casian-Botez
profession. How has your overall HBS experience shaped your goals & career path? I discovered new ways in which I could have the kind of impact I sought as a professional. More importantly, I began developing the skills and View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing View Details
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by John Quelch
- 06 Oct 2020
- News
Clearing the Path to Citizenship
appropriate federal forms, which can sometimes exceed 600 pages, and independent immigration attorneys review the applications to ensure all the necessary supporting documents are included. The company...
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April White
- 30 Sep 2014
- First Look
First Look: September 30
relative to the world at large. Download working paper: http://ssrn.com/abstract=2498737 Cases & Course Materials Harvard Business School Case 814-123 Making Progress at IDEO This case focuses on different types of client View Details
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Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
Theory and Practice. Berrett-Koehler Publishers, in press Abstract The current rigor/relevance debate is a central strategic issue for business schools and their faculty. I argue that ongoing View Details
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Martha Lagace
- 31 Mar 2023
- Blog Post
How to Come Out at Work
Justin Schlacks (MBA 2023) shared, “My biggest piece of advice is to be confident in who you are and to bring your full self to work each day. Being your authentic self helps to build relationships with...
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- 03 Sep 2013
- First Look
First Look: September 3
Publications August 2013 The Accounting Review (forthcoming) Do Analysts Follow Managers Who Switch Companies? An Analysis of Relationships in the Capital Markets By: Brochet, Francois, Gregory S. Miller, View Details
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Sean Silverthorne
- 25 Sep 2012
- First Look
First Look: September 25
Fund Relationships Bias Analyst Recommendations? Authors: Michael Firth, Chen Lin, Ping Liu, and Yuhai Xuan Publication: Journal of Accounting Research (forthcoming) Abstract This article investigates...
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Sean Silverthorne
- 02 Jul 2019
- Blog Post
Summer Listening - HBS Podcasts to Take to the Beach
Cusp of Disruption - Six Years LaterThrough the lens of Jobs To Be Done, MBA graduates Jasmyn Beausejour and Nicolas Kernick consider the scale and complexity of the types of jobs for which View Details
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
much better relationships with their customers than do airlines, they still can learn from United’s experience. The smart move is to avoid the problems—bad service, snarly employees, dangerous conditions—that motivate customers to pull...
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- 10 Feb 2003
- Research & Ideas
Women at Work
Lynda Clarizio Every woman who works and has a life confronts unique challenges, from finding reliable and caring childcare to making time to nurture the relationship with...
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by Wendy Guild
- 02 Sep 2008
- First Look
First Look: September 3, 2008
performance of both the on-site and offshore managers. This strategy (as opposed to ones based on things like low cost and innovation used by Cognizant's competitors) is intended to build deep View Details
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Sean Silverthorne
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
Viceira, is by keeping costs low. Traditional financial advisors are all about establishing a personal relationship with their clients, understanding their financial situation and walking them through their...
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- 20 Oct 2015
- First Look
October 20, 2015
both partners. For the bank, the partnership with a major art institution gives access to cultural, symbolic, and social resources, which can add value to and differentiate wealth management services. From...
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Sean Silverthorne
- 29 Sep 2020
- Blog Post
New Life for Old Tech: Startup Provides Network Security Solutions for Obsolete Devices
problem of vulnerable legacy devices impacted companies. She honed in on the problems her startup is working to solve after speaking with corporate CIOs, legacy device manufacturers, and other stakeholders. One of the most important...
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- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
Fans of the television show Mad Men are well acquainted with the mystique of the advertising business, circa 1960s, where relationships were consummated over martinis and campaigns fashioned through the...
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets View Details
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding View Details
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by Jay W. Lorsch & Thomas J. Tierney
- 18 Oct 2011
- First Look
First Look: October 18
negatively valenced emotions (Experiment 2). The relationships between anxiety and advice seeking and anxiety and advice taking are mediated by...
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Sean Silverthorne