Airline Industry - Publications - Faculty & Research

01 Oct 2000
News

Timothy G. Brier: The Price is Right

predicted that his expertise in the business of flight would one day take him beyond the stratosphere and into cyberspace, and to an important role in the e-commerce revolution. After working in nearly every facet of the airline View Details

Keywords: James E. Aisner

John W. Marriott

Marriott built the fastest growing, most diversified and most profitable lodging company in the United States. By 1964, it had approximately $85 million in annual sales with 122 units in 14 states. Its business lines included 73 restaurants and cafeterias, 14 fast-food... View Details

Keywords: Restaurants & Lodging

25 Aug 2022
News

Comfort Zone

industry, most recently as CEO of the Swiss/Chilean company Aport SA. Airlines have since abandoned all aspirations of luxury to focus on reducing operational expenses. It’s the reason we’re seeing a bumper crop of low-cost carriers,... View Details

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

the union movement in North America. On a larger scale, sizeable groups of workers primarily in service industries recently disengaged themselves from the AFL-CIO, which they perceived as being dominated by smaller, more traditional,... View Details

Keywords: by James Heskett

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

Feb 2014
Case

Flying High, Landing Low: Strengths and Challenges for U.S. Air Transportation

industry costs; types of airlines, including passenger and cargo (e.g., Delta, Southwest, Alaska, and Frontier); airport issues; and the role of technology. It reviews some opportunities for innovation that will solve the pain points and... View Details

01 Sep 2014
News

HBS Faculty Explore Ideas Around the World

responsibility shared by so many business leaders in countries with great income disparities. Learn more at www.hbs.edu/businesshistory/emerging-markets Global Case Writing Shaped by Faculty Interests Assistant Professor Doug Chung’s interest in the View Details

Keywords: faculty research

30 Oct 2006
First Look

First Look: October 31, 2006

customer service—to build his business. Covers the first 50 years of American Airlines' history, beginning with its role as an industry consolidator in the late 1920s. Smith's strategic and operational choices in building American View Details

Keywords: Sean Silverthorne

06 May 2019
News

Startup Talk in Chicago

explore how other industries operate, meet challenges, and plan for the future. “We had high expectations for this event, and it far exceeded them,” says Migicovsky. American Airlines senior executives... View Details

Keywords: Margie Kelley; Pritzker; Air Transportation; Transportation

17 Jun 2016
Op-Ed

Companies Need to Start Marketing Security to Customers

behavior would not sit well at the annual industry association meeting and your holier-than-thou superiority claim might tempt fate and attract a terrorist attack. If anything, safety is downplayed as pre-flight instructions to View Details

Keywords: by John A. Quelch; Entertainment & Recreation

11 Mar 2020
News

Making It Rain

weather services. “This market is not very innovative, and it’s one of the last industries where governments still lead the technology,” Elkabetz says. Most of the industry relies on data from three public... View Details

Keywords: Lisa Scanlon Mogolov

01 Oct 1996
News

Leading In a New Era

organization and recognize that they can exert much greater influence by getting directly involved in the recruitment, development, and deployment of people." People First Indeed, as disparate as are the industries in which Boise Cascade,... View Details

Keywords: Nancy O. Perry

01 Dec 1999
News

Buffett Preaches Investment Discipline

airlines filed for bankruptcy. "You've got to think where the competitive dynamics of a business or industry are going to lead over time," Buffett said. "What causes unusual profitability," he emphasized,... View Details

01 Jun 2000
News

Priceline's Jay Walker: The Future is Wow

information, and savings. "An entire industry imploded," he asserted. "Now the industry is driven by the retail marketplace. And [online traders] are having fun." Indeed the "fun," or entertainment value, of... View Details

01 Apr 2000
News

The World at a Click

Like so many dot-com businesses these days, the Internet travel industry is, well, taking off. Among the e-travel elite are Travelocity.com, known for the depth of its travel content and bolstered by distribution relationships with... View Details

Keywords: Margie Kelly

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has... View Details

Keywords: Susan Young

Portrait Project

Thomas Rajan

industry one airline at a time to where value isn't just a fair ticket price or a healthy balance sheet, but where customers and employees are treated with dignity and respect as well. To lift nations to the... View Details

Portrait Project

Ryan Flamerich

never. I asked anyone who would listen for time, and I found my way to a cargo airline. My experience led me to write a case on airline finance that is now taught to all first-year MBA students. A year later, the View Details

Web

Awards | Social Enterprise | Harvard Business School

included, and the amounts must be calculated into U.S. dollars. Airline & Train Expenses Airline tickets must be purchased for coach/economy class only. Air travel receipts must include: traveler's name,... View Details

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

Summing Up Let's hear it for deregulation, at least its long-term effects. It's well worth the short-term disruptions and consumer confusion. That's the near-unanimous judgement of those of you responding to my recent piece on the subject. Among the benefits cited for... View Details