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  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

going forward should help employees buy in. There are several potential benefits of in-person interaction, to be sure. The basics of teamwork, like sharing information, making joint decisions, and coordinating activities, can typically be... View Details
Keywords: by Kristen Senz
  • Web

Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective - Recruiting

network can be instrumental in helping interns add value. Students have successfully tapped into the potential of the HBS network to build connections that enhance their team’s ability to conduct due diligence and advise portfolio... View Details
  • 14 Sep 2011
  • Working Paper Summaries

Ethnic Innovation and US Multinational Firm Activity

Keywords: by C. Fritz Foley & William R. Kerr
  • 09 Sep 2011
  • Working Paper Summaries

Quantity vs. Quality: Exclusion by Platforms with Network Effects

Keywords: by Andrei Hagiu; Technology
  • July 2024
  • Article

How Artificial Intelligence Constrains Human Experience

By: A. Valenzuela, S. Puntoni, D. Hoffman, N. Castelo, J. De Freitas, B. Dietvorst, C. Hildebrand, Y.E. Huh, R. Meyer, M. Sweeney, S. Talaifar, G. Tomaino and K. Wertenbroch
Many consumption decisions and experiences are digitally mediated. As a consequence, consumer behavior is increasingly the joint product of human psychology and ubiquitous algorithms (Braun et al. 2024; cf. Melumad et al. 2020). The coming of age of Large Language... View Details
Keywords: Large Language Model; User Experience; AI and Machine Learning; Consumer Behavior; Technology Adoption; Risk and Uncertainty; Cost vs Benefits
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  • November 2023
  • Article

Federated Electronic Health Records for the European Health Data Space

By: René Raab, Arne Küderle, Anastasiya Zakreuskaya, Ariel Dora Stern, Jochen Klucken, Georgios Kaissis, Daniel Rueckert, Susanne Boll, Roland Eils, Harald Wagener and Bjoern Eskofier
The European Commission's draft for the European Health Data Space (EHDS) aims to empower citizens to access their personal health data and share it with physicians and other health-care providers. It further defines procedures for the secondary use of electronic... View Details
Keywords: Analytics and Data Science; Cybersecurity; Information Management; Knowledge Sharing; Knowledge Use and Leverage; Health Industry
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  • September 2021 (Revised December 2021)
  • Case

STARZPLAY: Shooting for the Stars

By: Elie Ofek, Marco Bertini and Alpana Thapar
In mid-2021, Maaz Sheikh, cofounder and CEO of STARZPLAY, a Dubai-based subscription video on demand (SVOD) provider that catered to the Middle East and North Africa region, was wrestling with how to find the right balance between continued subscriber growth and... View Details
Keywords: Pricing; Growth; Profitability; Subscription Business; Business Model Innovation; Fintech; Subscription; Performance Measurement; Promotions; International Marketing; Streaming; Competition; Marketing; Price; Strategy; Entrepreneurship; Performance; Measurement and Metrics; Business Model; Media and Broadcasting Industry; Middle East; North Africa
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  • Article

Beyond the Target Customer: Social Effects in CRM Campaigns

By: Eva Ascarza, Peter Ebbes, Oded Netzer and Matthew Danielson
Customer relationship management (CRM) campaigns have traditionally focused on maximizing the profitability of the targeted customers. The authors demonstrate that in business settings characterized by network externalities, a CRM campaign that is aimed at changing the... View Details
Keywords: Social Effects; Field Experiment; Mobile; Customer Relationship Management; Network Effects; Consumer Behavior
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  • January 2017
  • Supplement

Intrapreneurship at DaVita HealthCare Partners: Cash Flow Tool

By: Joseph B. Fuller and Christopher Payton
DaVita Healthcare Partners Inc. (DaVita) is one of the U.S.'s leading dialysis providers, a process whereby persons with end-stage renal disease (ESRD) are connected to a machine that performs the functions of a healthy kidney. Kent Thiry, DaVita's CEO, has expanded... View Details
Keywords: Intrapreneurship; Entrepreneurial Organizations; Startup Management; Startup; Strategic Positioning; Corporate Entrepreneurship; Corporate Strategy; Business Startups; Strategic Planning; Competitive Strategy; Health Industry; United States
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  • April 2004 (Revised August 2004)
  • Teaching Note

BuildingBlocks International

BuildingBlocks International (BBI) plans to accomplish its mission to help children in developing countries succeed in school by bringing management expertise to local organizations. Two years after founding BBI, however, the team hasn't figured out exactly how to make... View Details
Keywords: Marketing Strategy; Social Marketing; Developing Countries and Economies; Sales
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  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709473 Exeter Group, Inc. Harvard Business School Case 409-001 Jonathan Kutchins and Mark Cullen, managing partners of IT consulting firm Exeter Group, Inc., are considering four View Details
Keywords: Martha Lagace
  • 02 Jun 2020
  • Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

way. Cloud kitchens are socially distanced by definition and are potentially safer for staff and for consumers. They generate no jobs (or tips) for wait staff, but other types of jobs, including delivery, are created. If they are located... View Details
Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage
  • Web

Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School

they needed to take another shot. From the start, the company astutely understood and marketed wide-ranging uses of the camera. Promotional literature acquainted customers with the potential variety of instant photographs (family... View Details
  • 18 Nov 2022
  • HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

root. An anonymous donor took note of his academic potential and put Brown through college. After a break to serve in the military, Brown went to business school and ultimately started his investment career at T. Rowe Price as the... View Details
Keywords: by Rachel Layne; Financial Services
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

would really love to hear this praise is her boss (or other potential customers). In this way, she defines for the appreciative customer how best to reciprocate. 3. Make Contingent Concessions One hallmark of a good working relationship... View Details
Keywords: by Deepak Malhotra
  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

consumer, which gets rid of the noise in an effort to study the majority of customers, but also gets rid of people who are potentially leading the category," she says. “Often the lovers or haters of a product can be the canary in the coal... View Details
Keywords: by Michael Blanding
  • 01 Feb 1999
  • News

Too Much of a Good Thing?

commercial and trade activity and agreements, with mountains of up-to-the-minute data available to firms and governments for making sophisticated projections, why do industries and countries continue to overproduce and create such View Details
Keywords: Garry Emmons
  • 15 Aug 2016
  • Blog Post

Writing a Case as a Student at HBS

choose; most professors are happy to have case writing help! If you chose a professor before a topic, you will want to discuss potential topics with him or her during these first meetings. 4) Get researching! Some professors provide more... View Details
  • 01 Jun 2023
  • News

Bridging the ESG Data Gap

Megan Murday The idea for a digital platform to help venture capitalists calculate, benchmark, and improve portfolio ESG performance crystallized while Megan Murday (MBA 2021) was studying at HBS. Now the CEO of the software startup Metric, she says that “investors... View Details
Keywords: Deborah Blagg
  • 09 Dec 2019
  • Research & Ideas

Identify Great Customers from Their First Purchase

bought more products at the first transaction, especially those who did so in stores, were more likely to be repeat buyers in the future. Likewise, the algorithm tagged people who bought newly released products as potential high-value... View Details
Keywords: by Kristen Senz; Retail; Service