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- All HBS Web
(3,831)
- People (1)
- News (641)
- Research (2,750)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,681)
- 26 Aug 2016
- News
Improving Wellness Through Better Nutrition
diseases—heart disease, renal disease, celiac, diabetes, cancer—are influenced by the food we eat,” Burrough notes. By providing freshly made meals with ingredients customized to meet specific nutritional needs, Mom’s Meals helps seniors... View Details
- 27 Sep 2006
- Research & Ideas
Report From Egypt: Studying Global Influences
group of managers heading every function but also spoke with a cross-section of employees (with translators) and even several customers and partners. Since one of the companies—an IT giant—has been... View Details
Keywords: by Sean Silverthorne
- 01 Apr 2001
- News
Khoo Teng Chye: Technology Turnaround in Singapore
productivity has multiplied four- or fivefold in the last fifteen years,” beams Khoo Teng Chye (110th AMP), group president of PSA. “Our company is a world leader in applying technology to port management and fully automating operations.”... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
proving the freshness of his eggs. Empower partners over products. Rakuten allows its merchants great leeway in crafting their online portals. Site designs encourage customers to linger and explore rather than purchase and leave, and... View Details
- 26 Jul 2018
- News
Running the Numbers
software and approach to organization-wide data management and integration. “We help organizations develop a holistic view of their customers and operations by tracking and analyzing data gathered at... View Details
Keywords: Deborah Blagg
- 25 Aug 2022
- News
Open Market
efficiently, accelerating the business model, and building the leadership team.” Howard started at the mobile brokerage company Robinhood in 2019. Tapped to help it scale and manage its operations teams, she is responsible for everything... View Details
- 06 Dec 2021
- News
Leadership in the Digital Age
building a customer-focused organization. “You really have to earn the trust of your customer to collect their data,” Hill explains. “The needs and desires of the customer should be driving why you are... View Details
Keywords: April White
- Web
Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School
effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and services on their lives,” Kasia says. In the... View Details
- 28 Mar 2017
- First Look
First Look at New Research, March 28
under its belt, Classtivity is finally generating revenue and enthusiasm among customers. But cofounder and CEO Payal Kadakia has some doubts. There are signs that customers love the offering, but studios are less enthusiastic. Efforts to... View Details
Keywords: Sean Silverthorne
- Web
Data for Impact: Impact Measurement from Startup to Fortune 500 C-Suite - Course Catalog
center on social and environmental impact, the methods utilized in class extend to any question of causal inference, including questions about whether a particular endeavor increases a firm’s profits, raises customer engagement, etc. It... View Details
- 24 Apr 2014
- News
A wild ride from adventure travel to social media marketing
which provides a SaaS platform for marketers to manage their presence on social networks, is a division of Google, and is among the largest acquisitions ever made by the Internet giant. Wildfire now has over 25,000 paying View Details
- 01 Mar 2006
- News
The Real Conflict
words of Robert Solow, a Nobel laureate in economics and an adviser to the study, “By far the most important factor in that growth is Wal-Mart.” Second, most of the value created by the company is actually pocketed by its customers in the... View Details
- 01 Jun 1996
- News
New Releases
and 1990s, however, competitive pressures have forced managers to reassess industrial research as a business priority. In Engines of Innovation: U.S. Industrial Research at the End of an Era, editors Richard Rosenbloom, the School's David... View Details
- December 2002 (Revised October 2006)
- Case
Tesco Plc.
By: David E. Bell
Tesco, a supermarket chain, has been transformed from a third-rate retailer to a global leader in the past ten years. This case describes how that was accomplished. Interviews with Tesco employees explain the company's approach to understanding customers, motivating... View Details
Keywords: History; Motivation and Incentives; Leadership; Internet and the Web; Supply Chain Management; Global Strategy; Globalization; Customer Focus and Relationships; Business Strategy; Retail Industry
Bell, David E. "Tesco Plc." Harvard Business School Case 503-036, December 2002. (Revised October 2006.)
- 04 Oct 2019
- News
Changing of the Guard at Tesco
of amazing retailers with the organization. It’s much broader, about strategy, if you understand the brand, the customer and do you have the interpersonal skills to engage with 450,000 people?” READ MORE View Details
- 01 Mar 2004
- News
Protecting against the Erosion of Brand Value
Christensen and Anthony present a model to assist managers in identifying opportunities from creating new brands to revitalizing existing ones. It’s a model most managers will need to apply sooner or later.... View Details
- Web
Launching Tech Ventures - Course Catalog
startups. Our cases focus on founder decisions during this search and discovery phase, both in the experiments that they design and run as well as the organizations they build. LTV has a tactical, implementation bias rather than a strategic one. There is a modest... View Details
- Web
Strategy Execution - Course Catalog
had sound strategies but were unable to execute them effectively. With changing customer preferences, increasing global competition, disruptive technologies, heightened employee expectations, and unpredictable macroeconomic shocks,... View Details
- Web
IT Strategy: The Future of the Web at HBS | Information Technology
speed to market for websites and web publishing. The project team wants to empower HBS website owners by adopting a more user-friendly, self-service model for web content management. HBS websites have previously been managed using an... View Details
- 02 Jul 2012
- Research & Ideas
Why Good Deeds Invite Bad Publicity
robust direct link between CSR and financial performance” It is true that in areas such as environmentally sustainable practices, customers have been willing to pay responsible producers a premium for products; take organic cotton, for... View Details