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Show Results For
-
All HBS Web
(4,258)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- June 2001 (Revised October 2001)
- Case
Netonomy
A new software product enables wireless telcos to offer a self-service customer service solution, lowering costs and improving service levels. Discusses the definition of good self-service. Examines how the company should prioritize its growth opportunities and what...
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Keywords:
Internet and the Web;
Service Delivery;
Applications and Software;
Globalization;
Customer Focus and Relationships;
Growth and Development Strategy;
Information Technology Industry;
Service Industry
Hallowell, Roger H., and Helen E Clement. "Netonomy." Harvard Business School Case 801-462, June 2001. (Revised October 2001.)
- Web
Umbulizer Wins 2018 New Venture Competition Social Enterprise Track | Social Enterprise | Harvard Business School
Umbulizer Wins 2018 New Venture Competition Social Enterprise Track More Impact Stories A Pathway to Pursue Aspirations Mizuho Kanai 2018 While Mizuho Kanai (MBA 2018) was fulfilling her summer internship at NPR, her manager recommended...
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- 01 Dec 2018
- News
Hard Choices
Business schools have sometimes taught that shareholder-value maximization is the holy grail, the sole proper focus of corporate managements. So I ask, should managements be focused solely on a company’s...
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Seth Klarman (MBA 1982)
- Web
Advancing Health Equity: Social Enterprise Summer Fellow Simona Stancov (MBA 2025) - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 19 Sep 2012
- Research & Ideas
Funding Innovation: Is Your Firm Doing it Wrong?
slashed their R&D budgets, focusing instead on their core markets—and often with dreadful consequences. For instance, the book notes, Eastman Kodak's R&D outlay fell from $1.6 billion in 1992 to $859 million in 1994, as then-CEO George Fisher chose to View Details
Keywords:
by Carmen Nobel
- Web
Data Visualization for Analysis and Communication - Course Catalog
HBS Course Catalog Data Visualization for Analysis and Communication Course Number 2135 Professor Martin Wattenberg Professor Fernanda Viégas Spring; Q4; 1.5 credits Project Career Focus This course is designed for students who expect to...
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- March 2021
- Supplement
Artea (A), (B), (C), and (D): Designing Targeting Strategies
By: Eva Ascarza and Ayelet Israeli
Power Point Supplement to Teaching Note for HBS No. 521-021,521-022,521-037,521-043. This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing—implications, causes, and possible solutions. Part (A) focuses on...
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Keywords:
Targeted Advertising;
Targeting;
Algorithmic Data;
Bias;
A/B Testing;
Experiment;
Advertising;
Gender;
Race;
Diversity;
Marketing;
Customer Relationship Management;
Prejudice and Bias;
Analytics and Data Science;
Retail Industry;
Apparel and Accessories Industry;
Technology Industry;
United States
- December 2002 (Revised February 2003)
- Case
Wyndham International: Fostering High-Touch with High-Tech
By: Lynda M. Applegate and Gabriele Piccoli
Examines a hotel chain's attempt to use information technology to achieve market dominance and build customer loyalty during a period of global industry decline.
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Keywords:
Entrepreneurship;
Competitive Strategy;
Customer Focus and Relationships;
Customer Satisfaction;
Technological Innovation;
Information Technology;
Growth and Development Strategy;
Business Strategy;
Accommodations Industry
Applegate, Lynda M., and Gabriele Piccoli. "Wyndham International: Fostering High-Touch with High-Tech." Harvard Business School Case 803-092, December 2002. (Revised February 2003.)
- 01 Jun 2023
- News
Righting the Ship
When Ross Stuckey (PLDA 21, 2016) joined the headquarters of the NAVSEA Warfare Centers as their capital improvement program (CIP) manager in 2016, he was charged with leading divisional managers at each of the NAVSEA WC’s 10 subsidiaries. He also was responsible for...
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Maureen Harmon
- 22 Jan 2019
UNC System Schools Webinar
This webinar will focus on all opportunities for current college students at HBS, including the deferred admissions 2+2 Program, Summer Venture in Management Program and Peek Weekend.
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- 01 Oct 2002
- News
Ann M. Fudge
When Ann Fudge was pursuing her MBA at HBS, she used her one-hour commute to Soldiers Field to shift gears from being the busy mother of two toddlers to a focused student handling cold calls with aplomb. Fudge managed her roles as wife,...
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- 21 Apr 2009
- First Look
First Look: April 21, 2009
managers who are concerned about firm level metrics such as stock price. To have greater impact marketing needs to go beyond brand-level profits to show the impact of marketing actions on firm profitability. In this paper we View Details
Keywords:
Martha Lagace
- Web
Shelby Longland Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private...
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- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
decisions. But conflict does not mean browbeating. In his new book, Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (Wharton School Publishing), Roberto describes the toll on organizations when leaders...
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by Martha Lagace
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)
From Denial: Why Business... View Details
Michael C. Ruettgers
Ruettgers was responsible for EMC’s focus on storage systems vs. memory boards – a move that enabled EMC to corner the storage network market and become one of the fastest growing companies in the United States. Ruettgers initiated a...
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Keywords:
Computers & Electronics
- 01 Dec 2018
- News
Case Study: Your Data, Your Health
market and exit opportunity? Or should NextGen Jane choose the tool most likely to be adopted by ob-gyns to manage their patient populations? The Answers: The idealistic answer is to focus on the...
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Jen McFarland Flint
- 06 Sep 2011
- Research & Ideas
How Small Wins Unleash Creativity
This is the progress principle. You might think it is obvious that managers should focus on supporting employees' work progress. It is not. Here's a startling fact: if managers...
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by Carmen Nobel
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
job performance, failing to consider the job's difficulty? Why do university admissions officers focus on high GPAs, discounting influence of easy grading standards? Francesca Gino and colleagues investigate the phenomenon of the...
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Keywords:
by Staff
- Web
Making Markets - Course Catalog
HBS Course Catalog Making Markets Course Number 1764 Associate Professor Scott Duke Kominers Spring; Q3Q4; 3.0 credits Paper Markets are everywhere - and where they’re not, you can build them! Career Focus Over the past twenty years,...
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