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Show Results For
- All HBS Web
(6,088)
- People (20)
- News (788)
- Research (4,576)
- Events (2)
- Multimedia (5)
- Faculty Publications (3,788)
- July 2008 (Revised January 2013)
- Teaching Note
eHarmony (TN)
By: Mikolaj Jan Piskorski and Hanna Halaburda
Teaching Note for eHarmony [709424]. View Details
- Profile
Luc Sirois
The health care industry needs so much improvement, it will take a whole movement to fix it. “The more leaders, the better,” says Luc Sirois (MBA 1997), who sees progress coming not through a single organization, but rather from groups of... View Details
- 01 Jun 2015
- News
The Military and the MBA: Richard Kondo (MBA 1999)
“My most rewarding mission.” —Blending military leadership and private industry best practices Richard Kondo (MBA 1999) served as a US Navy Submarine Officer in Japan and later pursued a medical device career in marketing and business... View Details
William R. Kelly
Kelly was a pioneer in creating the temporary employment agency. During the post-war era, American industry was in great need for clerical workers and Kelly’s idea of temporary office help became extremely popular among women (accounting... View Details
Keywords: Services
- May 1993 (Revised July 1995)
- Case
Air Miles
By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)
- 01 Jun 2015
- News
The Military and the MBA: Lance Batchelor (MBA 1993)
and services to consumers over 50 in the United Kingdom. The first three to six months, almost everybody who arrives at HBS is convinced that the admissions office must have made a mistake, that they’re going to get caught out. If you... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
Contest. BioMine uses existing scaled-up mining industry technologies to capture value from the 40 million tons of "e-waste" that is landfilled or incinerated annually around the world. (Watch Bradoo explain the concept behind BioMine.)... View Details
- 06 Jan 2012
- News
Where Are They Now?
2008. Since winning the Alumni New Venture Contest, which came with $25,000 and a mentoring opportunity with HBS faculty, Sundaram has grown from a staff of four to 16, and, after a stumble with outsourcing the prototype fabrication, has opened its first factory and... View Details
Robert A. Pinkerton II
Pinkerton grew his grandfather's private investigating firm into a large security services company, providing such new services as event security, jewel thief investigation, and View Details
Keywords: Services
- 01 Apr 2001
- News
Professor Thomas Kennedy Remembered
industry. In 1950, he became director of industrial and public relations at the Atlas Chemical Company in Wilmington, Delaware, before joining the HBS faculty six years later. A memorial service will be held... View Details
- May 2007 (Revised July 2011)
- Case
The West German Headache Center: Integrated Migraine Care
By: Michael E. Porter, Clemens Guth and Elisa M. Dannemiller
Describes the joint efforts of the German health plan KKH and Essen University Hospital to develop an integrated practice unit (IPU), and the West German Headache Center's efforts to improve the quality of migraine care. Provides an overview of the German health care... View Details
Keywords: Business Model; Health Care and Treatment; Medical Specialties; Industry Structures; Service Delivery; Integration; Health Industry; Germany
Porter, Michael E., Clemens Guth, and Elisa M. Dannemiller. "The West German Headache Center: Integrated Migraine Care." Harvard Business School Case 707-559, May 2007. (Revised July 2011.)
- 01 Apr 2002
- News
Student Conferences Spark Discussion, Promote Interaction
we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details
- 01 Jun 2015
- News
The Military and the MBA: Maura Corby Sullivan (MBA/MPA 2009)
counselor in Evanston, Illinois, suggested I apply for a ROTC scholarship, I thought she was crazy. I was raised with the ideal of service to others, but I was a woman. I had blond hair. I lived in the suburbs. I was also a three-sport... View Details
- 01 Jun 2017
- News
Ask the Expert: On the Fly
always been intriguing to me,” says Carty, which explains his five decades in the field—starting at Air Canada, moving on to American Airlines (where he served as chairman and CEO), and including board stints with Porter Airlines, Virgin America, and Hawaiian Airlines.... View Details
Keywords: Julia Hanna
- September 2003 (Revised October 2010)
- Case
A Pain in the Hip
By: Richard M.J. Bohmer
Describes in detail the process of diagnosing the cause of a sore hip in a young girl. Referred to the emergency room by her pediatrician, the child is subjected to a set of diagnostic tests over a two-day period, each designed to reduce the uncertainty surrounding the... View Details
Keywords: Production; Service Delivery; Service Operations; Performance Improvement; Health Industry
Bohmer, Richard M.J. "A Pain in the Hip." Harvard Business School Case 604-012, September 2003. (Revised October 2010.)
- 01 Dec 2004
- News
Getting Personal
marketing themselves? Many mature service industries are in a service “arms race” in which they keep adding more and more services cumulatively... View Details
- January 1977
- Teaching Note
Fabritek Corp., Teaching Note
Teaching Note for (9-669-004). View Details
- December 2007 (Revised October 2008)
- Case
The American National Red Cross (A)
By: Jay W. Lorsch, Eliot Sherman and David Chen
Describes the governance issues facing the Board of Governors of the American Red Cross. After a series of issues--FDA consent decree on its blood operations; the response to 9/11 and Hurricane Katrina--the Red Cross board was under pressure to fix its governance from... View Details
Keywords: Corporate Governance; Governing and Advisory Boards; Management Practices and Processes; Service Operations; Business Processes; Non-Governmental Organizations; Service Industry
Lorsch, Jay W., Eliot Sherman, and David Chen. "The American National Red Cross (A)." Harvard Business School Case 408-040, December 2007. (Revised October 2008.)
- 01 Jun 2015
- News
The Military and the MBA
Gene Markowski Unlearning some of the lessons of the military Unlearning some of the lessons of the military Richard Kondo Blending military leadership and private industry best practices Blending military leadership and private View Details
- June 2010
- Teaching Note
Playing with Fire at Sittercity (A) (TN)
By: Noam T. Wasserman and Rachel Gordon
Note: This mini-Teaching Note was created to provide a brief overview of the teaching plan for this case. Please see the upcoming, fuller Teaching Note for an extensive overview of the underlying research, pedagogical approaches, and other teaching issues. View Details