Publications

09 Mar 2016
News

Time for a shake-up at United Airlines

05 Jul 2012
News

How Effective Leaders Talk (and Listen)

17 Jul 2014
News

Motivating Corporations to Do Good

09 Oct 2008
Working Paper Summaries

Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency

Keywords: by Neeru Paharia, Karim S. Kassam, Joshua D. Greene & Max H. Bazerman

2023
Working Paper

Can Digitalization Improve Public Services? Evidence from Innovation in Energy Management

By: Robyn C. Meeks, Jacquelyn Pless and Zhenxuan Wang

This paper examines how digitalization impacts public service provision through a study of the U.S. power sector. We exploit the staggered timing of electric utilities’ investments in “smart” meters and find that electricity losses per unit sold decrease by 3.6%. This... View Details

Keywords: Electric Utility; Energy Management; Smart Meters; Energy; Climate Change; State Ownership; Private Ownership; Technology Adoption; Energy Industry; Utilities Industry; United States

Read Now

31 Oct 2019
Video

Binod Chaudhary

Binod Chaudhary, the prominent Nepalese entrepreneur, describes how under his leadership his diversified group has moved into new businesses, and how seizing these opportunities has influenced the trajectory of... View Details

November 2001 (Revised October 2006)
Case

Smartix (A): Dancing with Elephants

By: Donald N. Sull, James K. Sebenius and Noam Wasserman

This case describes issues facing the founder-CEO of a high-tech start-up in Boston, as he negotiates with multiple large potential partners and investors. The negotiations include a potential business partnership with FleetCenter and Madison Square Garden, and a... View Details

Keywords: Information Technology; Venture Capital; Negotiation; Entrepreneurship; Business Startups; Power and Influence; Technology Industry; Boston

08 Aug 2013
News

Study finds online ratings vulnerable to bias

Rethinking Nuclear: Can We Change the World’s Cumulative Carbon Emissions Soon Enough?

Today’s existing nuclear power alternatives as well as renewables are currently forecast by the EIA and IEA to be losing the race with fossil fuels worldwide and are expected to continue do so for the forecast future. A suite of *new* nuclear power... View Details

June 2017
Case

Magellan Boatworks

By: John A. Quelch and James T. Kindley

Magellan Boatworks is a midsize manufacturer of customized, power "cruising yachts." In the face of economic and political uncertainty in late 2016, Magellan's VP of sales and marketing, Walt Robinson, wonders whether he should request a budget increase for 2017.... View Details

Keywords: Marketing; Marketing Communications; Advertising; Strategy; Salesforce Management

20 Aug 2021
News

New Workplace Divide: Remote versus Office Jobs in San Francisco Bay Area

03 Jul 2021
News

‘The Great Resignation’: June’s US jobs report hides unusual trend

April 2020
Teaching Note

Glossier: Co-Creating a Cult Brand with a Digital Community

By: Jill Avery

Teaching Note for HBS No. 519-022. Flush with cash from its Series C fundraise, cult beauty brand Glossier considers its next phase of growth, facing critical decisions on how to allocate its capital to support various marketing communications and distribution... View Details

Keywords: Digital Marketing; Crowdsourcing; CRM; Startup; Direct-to-consumer; DTC; Marketing; Marketing Strategy; Brands and Branding; Consumer Behavior; Customer Relationship Management; Venture Capital; Business Startups; Entrepreneurship; Social Media; Beauty and Cosmetics Industry; United States

January 2023 (Revised May 2023)
Case

Steve Jobs: Changing the World

By: Robert Simons and Shirley Sun

This case traces the life of Steve Jobs who throughout his career flaunted convention and chose an unusual path to success. The case describes how Jobs, as young man, acquired an appreciation for aesthetics and the liberal arts, but was also quick to recognize and... View Details

Keywords: Entrepreneurship; Technology; Business Startups; Personal Characteristics; Leadership Style; Innovation; Work-life Balance; Innovation Leadership; Power and Influence; Success; Information Technology Industry; United States