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  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • Web

2024 Reunion Presentations - Alumni

now, and how will they use their power? Will we see bigger bets on likely blockbusters, more intense competition in areas such as streaming and esports, and more industry consolidation? Drawing on dozens of recent case studies, Professor... View Details
  • 01 Jun 2005
  • News

Power Couple

Richard Sarnoff (MBA ’87), a group president at Random House, is one forward-looking media exec who has some impressive links to the industry’s past: His great-uncle, former RCA chairman David Sarnoff, was instrumental in developing the first commercial radio station... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 15 Aug 2017
  • Blog Post

What is Field Foundations?

Academic Services here at HBS. Can you tell us more about FIELD Foundations? FIELD Foundations is a required curriculum course which focuses on building leadership skills, primarily working in teams and enhancing self-awareness. The... View Details
  • March 2022
  • Supplement

Winning Business at Russell Reynolds (B)

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details
Keywords: Compensation; Collaboration; Executive Search Firms; Consulting Firms; Compensation and Benefits; Restructuring; Human Resources; Human Capital; Management Practices and Processes; Organizational Culture; Organizational Change and Adaptation; Social and Collaborative Networks; Recruitment; Selection and Staffing; Talent and Talent Management; Consulting Industry; Consulting Industry; Asia; Europe; Latin America; Middle East; North and Central America; South America; Oceania
Related
  • January 2024
  • Supplement

Winning Business at Russell Reynolds

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details
Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry
Related
  • February 2022 (Revised January 2024)
  • Supplement

Winning Business at Russell Reynolds (C)

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details
Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry
Related
  • 25 Apr 2014
  • News

Piloting new career horizons for women in aviation

Jeanette Eaton (PMD 72, 1997) is helping a new generation of women take flight. As an executive for Global Business, Commercial Systems, and Services at Sikorsky Aircraft Corporation in Connecticut, she advocates for youth, especially... View Details
  • Research Summary

Markets of Progress: Coffee, Commerce, and Community in the Soconusco, Chiapas, 1867-1920

Markets of Progress presents a new holistic story of rural development in Mexico at the turn of the century. In the Soconusco, as in regions throughout the world, the accelerating circulation of commodities and capital, ideas and immigrants reshaped society... View Details

Keywords: Commodities; Coffee; Mexico; Foreign Investment; Institutions; Immigration; Developing Agriculture; Development; Export Crop; Emerging Market; Property Rights; Labor History; History; Capital Markets; Business History; Agriculture and Agribusiness Industry; Latin America; Mexico; Central America
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

resource allocation lead to strategy failures? Can operations become a competitive advantage? Can "lean" Productions Methods Improve Service Industries? Bringing 'Lean' Principles to Service View Details
  • 01 Jun 2015
  • News

The Military and the MBA: Richard Kondo (MBA 1999)

“My most rewarding mission.” —Blending military leadership and private industry best practices Richard Kondo (MBA 1999) served as a US Navy Submarine Officer in Japan and later pursued a medical device career in marketing and business... View Details
Keywords: National Security and International Affairs; Government

    Robert A. Pinkerton II

    Pinkerton grew his grandfather's private investigating firm into a large security services company, providing such new services as event security, jewel thief investigation, and View Details
    Keywords: Services
    • May 2007 (Revised July 2011)
    • Case

    The West German Headache Center: Integrated Migraine Care

    By: Michael E. Porter, Clemens Guth and Elisa M. Dannemiller
    Describes the joint efforts of the German health plan KKH and Essen University Hospital to develop an integrated practice unit (IPU), and the West German Headache Center's efforts to improve the quality of migraine care. Provides an overview of the German health care... View Details
    Keywords: Business Model; Health Care and Treatment; Medical Specialties; Industry Structures; Service Delivery; Integration; Health Industry; Germany
    Related
    • 22 Feb 2016
    • Research & Ideas

    The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

    framework” Pharmacists would pressure manufacturers to enforce fair trade sales contracts that followed set price schedules and service guarantees. In turn, retailers would police one another and report violators to their local... View Details
    Keywords: by Dina Gerdeman; Legal Services; Legal Services; Legal Services
    • February 2004
    • Teaching Note

    Sampa Video, Inc. (TN)

    By: Richard S. Ruback and Peter Tufano
    Teaching Note to (9-201-094). View Details
    Keywords: Service Operations; Service Delivery; Projects; Valuation; Financing and Loans; Strategy; Cost of Capital; Service Industry
    Related
    • 17 Apr 2017
    • Research Event

    The Most Pressing Issues for Platform Providers in the Sharing Economy

    is just one of many dilemmas that can incite insomnia in a sharing-economy platform provider. There’s also the threat of disintermediation between producers and consumers; the fear of trying to compete in a winner-take-all market; and the challenge of attracting... View Details
    Keywords: by Carmen Nobel; Service
    • 08 May 2014
    • News

    The Sky's the Limit

    promoted to an executive for Global Business, Commercial Systems and Services at Sikorsky Aircraft Corporation, overseeing non-military sales, customer completions and support worldwide. Eaton's message, which she has spread everywhere... View Details
    Keywords: Jill Radsken; women's issues; avaition; Air Transportation; Transportation
    • Research Summary

    Overview

    Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details
    Keywords: Audit Quality; Remote Work; Outsourcing; Econometric Analysis; Switching Costs; Service Operations; Performance Effectiveness; Retail Industry; Retail Industry

      William R. Kelly

      Kelly was a pioneer in creating the temporary employment agency. During the post-war era, American industry was in great need for clerical workers and Kelly’s idea of temporary office help became extremely popular among women (accounting... View Details
      Keywords: Services
      • 02 Nov 2020
      • What Do You Think?

      Is Antitrust Just a Quaint Notion in the Digital Age?

      etc.” Several responses questioned whether there was damage to the consumer, often at issue in antitrust. As Shoshanna Zuboff pointed out, in “free” high-tech services, the consumer benefits and resulting satisfaction are highly visible; the costs are not.” Nick C... View Details
      Keywords: by James Heskett; Service; Service; Service; Service; Service; Service