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  • 2001
  • Working Paper

Managing the Sources of Uncertainty: Matching Process and Context in New Product Development

By: Alan MacCormack and Roberto Verganti
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  • March/April 2001
  • Article

Organizational Learning in Health Care

By: Richard Bohmer and A. Edmondson
Keywords: Learning; Organizations; Health; Health Industry
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  • 2001
  • Working Paper

Promoting Experimentation in Organizational Knowledge Creation: Effects of Status, Values and Rewards

By: Fiona Lee, Amy C. Edmondson, Stefan Thomke and Monica Worline
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  • February 2001 (Revised July 2006)
  • Case

Discovering the Future: R&D Strategy at Merck

By: Gary P. Pisano
Given explosive growth in technologies for drug discovery, how does Merck remain competitive in an industry that is fragmented and continues to consolidate? View Details
Keywords: Competitive Strategy; Research and Development; Pharmaceutical Industry
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  • February 2001 (Revised November 2019)
  • Case

Delivery Problems at Arrow Electronics, Inc. (A)

By: Andrew P. McAfee, Frances X. Frei and Kerry Herman
Describes a dramatic decrease in service levels (on-time shipments) from the warehouse network of a large electronics distributor. Students need to analyze the root cause of the problem and propose actions. A rewritten version of an earlier case. View Details
Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry
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  • February 2001 (Revised November 2019)
  • Supplement

Delivery Problems at Arrow Electronics, Inc. (B)

By: Andrew P. McAfee, Frances X. Frei and Kerry Herman
Supplements the (A) case. A rewritten version of an earlier case. View Details
Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry
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  • February 2001 (Revised August 2001)
  • Case

WholesalerDirect

By: Alan D. MacCormack and Kerry Herman
Describes the development of WholesalerDirect, a B2B electronic commerce venture in the plumbing, heating, cooling, and piping industry. Adam Berger, the CEO, is trying to raise funding to roll out the company's e-commerce platform to the industry's more than 3,000... View Details
Keywords: Internet and the Web; Valuation; Business Plan; Financing and Loans; Financial Strategy
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  • February 2001 (Revised August 2001)
  • Case

Dialpad Communications (A)

By: Alan D. MacCormack and Kerry Herman
Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also... View Details
Keywords: Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California
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  • February 2001 (Revised April 2002)
  • Case

Dialpad Communications (B)

By: Alan D. MacCormack and Kerry Herman
Supplements the (A) case. View Details
Keywords: Telecommunications Industry; California
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  • February 2001
  • Article

Enlightened Experimentation: The New Imperative for Innovation

By: Stefan Thomke
Keywords: Innovation and Invention
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  • February 2001
  • Article

Sequential Testing in Product Development

By: S. Thomke and David E. Bell
Keywords: Research and Development; Product
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  • 2001
  • Chapter

The Impact of Technology on Knowledge Creation: A Study of Experimentation in Integrated Circuit Design

By: Stefan Thomke
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  • January 2001 (Revised January 2004)
  • Case

Ninth House: e-Learning Software

By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Jeff Snipes, CEO of the Ninth House Network, a San Francisco-based E-Learning company, considers a strategy shift to address a recent slump in sales and to attract more customers. The revised strategy would require creating shorter, more directed content that could be... View Details
Keywords: Internet and the Web; Service Operations; Organizational Structure; Groups and Teams; Corporate Strategy; Organizational Culture; Learning; Sales; Service Delivery; Entrepreneurship; Information Technology Industry; Service Industry; Education Industry; San Francisco
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  • January 2001 (Revised May 2002)
  • Teaching Note

FleetBoston Financial: Online Banking TN

By: Frances X. Frei and Hanna Rodriguez-Farrar
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  • 2001
  • Chapter

Commercialization of the Internet: The Interaction of Public Policy and Private Choices

By: Shane Greenstein
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  • 2001
  • Book

Communications Policy in Transition: The Internet and Beyond

By: Benjamin M. Compaine and Shane Greenstein
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  • January 2001
  • Article

Developing Products on 'Internet Time': The Anatomy of a Flexible Development Process

By: Alan MacCormack, Roberto Verganti and Marco Iansiti
Keywords: Product; Online Technology
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  • January 2001
  • Article

Developing Products on Internet Time: The Anatomy of a Flexible Development Process

By: A. D. MacCormack, R. Verganti and M. Iansiti
Keywords: Research and Development; Product; Online Technology
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  • winter 2001
  • Article

Product-Development Practices That Work: How Internet Companies Build Software

By: A. D. MacCormack
Keywords: Product; Research and Development; Internet and the Web; Applications and Software
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  • Article

Technological Mediation and Commercial Development in the Early Internet Access Market

By: Shane Greenstein
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