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Show Results For
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All HBS Web
(4,268)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- 01 Oct 1999
- News
Making the Case for Maine: HBS Club and State's CEO Discuss Business Issues
Since the case method was introduced to management education by HBS in the 1920s, its approach to understanding business through real-world examples has been employed in thousands of classrooms throughout the world. Last May, the HBS Club...
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Janine Brunell Looker
- 01 Sep 2013
- News
Authentic Leadership
Leadership Development (ALD) are encouraged to check their public personae—the polished resumes or stylized Facebook pages they've crafted that tell a version of their life story—at the door. Inside the classroom, the focus is on...
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- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
systems. That translates into long and inconsistent lead times." 50 A number of technology providers are offering Internet-based products that address exactly this problem. Some of them concentrate on integrating information systems across companies, while others...
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by Andrew McAfee
- 02 Dec 2018
- News
An Emphasis on Teamwork
investor, you absolutely need to be versed in more than just finance,” elaborates Krebs, now running a family office in San Francisco. “You need to understand leadership. That’s where the HBS general management curriculum really resonated...
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- Web
Connections & Relationships | Social Enterprise | Harvard Business School
role, I am able to draw on my HBS general management training to lead organization-wide strategy and operations planning and help coordinate and enhance the work of the senior management team. Stephen Chan,...
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- Web
2023 Symposium - Race, Gender & Equity
School Malissa Alinor , Stanford VMware Women's Leadership Innovation Lab Rachel Arnett , The Wharton School Daphne Baldassari , University of Toronto Rotman School of Management Barnini Bhattacharyya , Western University Ivey Business...
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- 01 Oct 1996
- News
No Bull — Nancy E. Havens-Hasty (MBA 1971)
"Wall Street in 1971 was not just subtly hostile toward women, it was blatantly so," says Havens-Hasty, who today sits at the helm of her own investment management company, Havens Advisors. Laughingly referring to herself in those days as...
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Linda Goodspeed
- 01 Jun 2012
- News
Think Locally, Act Globally
Issue Focus: The Global Manager Mittal Issue Focus: The Global Manager Around the World They Call Him Mr. China Bringing Global Back Home In 1976, in India’s Punjab region, 18-year-old Sunil Bharti Mittal...
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- 13 Jun 2013
- News
Learning Curve
each partnership school retains budgetary and management independence. Related Links 5 Bright Ideas Charter Revolution Redux Lesson Plans Minding the Gap Inspired to focus his career on improving education...
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- November 2010 (Revised April 2011)
- Supplement
Aman Resorts (B)
By: Eugene Soltes and Aldo Sesia
The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case.
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Keywords:
Customer Focus and Relationships;
Customer Satisfaction;
Globalized Firms and Management;
Compensation and Benefits;
Employees;
Performance Evaluation;
Motivation and Incentives;
Accommodations Industry
Soltes, Eugene, and Aldo Sesia. "Aman Resorts (B)." Harvard Business School Supplement 111-015, November 2010. (Revised April 2011.)
- March 1993 (Revised April 1995)
- Case
IBM After-Sales Service
IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party...
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Keywords:
Service Delivery;
Service Operations;
Supply Chain;
Supply Chain Management;
Logistics;
Operations;
Distribution;
Customer Focus and Relationships;
Competitive Strategy;
Computer Industry
Hammond, Janice H. "IBM After-Sales Service." Harvard Business School Case 693-001, March 1993. (Revised April 1995.)
- 21 May 2019
- News
Confronting the Future of Climate Change in the Midwest
New weather patterns brought on by climate change will require updated farming practices, effective water management, and innovative pest and disease management in the Midwest and around the globe. Increasingly, the business community is...
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Agriculture
- September 2010 (Revised December 2011)
- Case
WildChina: Taking the Road Less Traveled
By: Mukti Khaire, Daniel Isenberg, Victoria Song and Shirley Spence
This case deals with supplier difficulties faced by WildChina—a travel service provider in China. WildChina is a classic case of a company that is trying to bring a local, within-country product to a market outside the country (in this case, travelers to China from...
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Keywords:
Business Model;
Business Startups;
Customer Focus and Relationships;
Local Range;
Globalized Markets and Industries;
Supply Chain Management;
Conflict Management;
Travel Industry;
China
Khaire, Mukti, Daniel Isenberg, Victoria Song, and Shirley Spence. "WildChina: Taking the Road Less Traveled." Harvard Business School Case 811-019, September 2010. (Revised December 2011.)
- 01 Dec 1997
- News
New Releases
in which knowledge has replaced capital as the critical strategic resource, the core responsibility of management must now focus on attracting, developing, and retaining exceptional people and on creating an...
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Robert Binstock
- 2002
- Chapter
Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities
By: Robert S. Kaplan and David P. Norton
Keywords:
Balanced Scorecard;
Employee Relationship Management;
Customer Relationship Management;
Business and Community Relations;
Business and Stakeholder Relations
Kaplan, Robert S., and David P. Norton. "Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities." Chap. 2 in Partnering: The New Face of Leadership, edited by Larraine Segil, Marshall Goldsmith, and James Belasco, 9–33. New York: AMACOM, 2002.
- 07 Jan 2019
Ohio State Webinar
This webinar will focus on all opportunities for current college students at HBS, including the deferred admissions 2+2 Program, Summer Venture in Management Program and Peek Weekend.
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- 19 Oct 2012
- Research & Ideas
Digital Technology’s Profound Game Change for Marketers
field his generation should focus on, the field that would shape the future. Today's advice for aspiring graduates is also a single word: "software." In a sweeping Wall Street Journal article last summer, Netscape founder Marc...
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- February 1996
- Case
Chadwick, Inc.: The Balanced Scorecard (Abridged)
By: Robert S. Kaplan
The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten years to bring a new product to the marketplace and the division depends on good relations and active feedback from its...
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Keywords:
Balanced Scorecard;
Research and Development;
Product Launch;
Commercialization;
Consumer Behavior;
Customer Focus and Relationships;
Performance Evaluation;
Pharmaceutical Industry
Kaplan, Robert S. "Chadwick, Inc.: The Balanced Scorecard (Abridged)." Harvard Business School Case 196-124, February 1996.
- 16 Oct 2019
- Blog Post
6 Steps to Building a Better Workplace for Black Employees
eliminating systemic inequality within their organizations. Companies should focus on managing injustice, rather than “managing blackness,” Courtney McCluney and Veronica Rabelo write in their chapter of the...
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Caitlin Reimers Brumme Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private...
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