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All HBS Web
(749)
- People (1)
- News (247)
- Research (346)
- Events (3)
- Multimedia (13)
- Faculty Publications (198)
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- October 1989
- Case
Federal Express: The Money Back Guarantee (A)
Discusses a large overnight express company, which guarantees its service, and which has created a major headache for one of its customers. The problem exposes deficiencies in its service and in the guarantee it has advertised heavily. A formal complaint is made to the...
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Hart, Christopher. "Federal Express: The Money Back Guarantee (A)." Harvard Business School Case 690-004, October 1989.
- 11 Mar 2008
- First Look
First Look: March 11, 2008
South Dakota Wheat Growers (SDWG) serves the needs of its 3,600 active farmer-members by supplying farm inputs and organizing the marketing and transportation of grain produced in the co-op's service territory. For almost 80 years, the majority of grain was View Details
Keywords:
Martha Lagace
- 24 Sep 2014
- Op-Ed
Take a Trim Tab Approach to Climate Change
The "bully pulpit"—a term coined by Theodore Roosevelt back when the word "bully" meant terrific—originally referred to the US presidency and its tremendous potential for speaking out and influencing public opinion. Nowadays, the term describes any position with the...
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- 08 Apr 2016
- Research & Ideas
How to Hire a Millennial
loyal in the traditional sense, ready to jump ship when their employers fail to meet expectations. Yet too many companies are falling short in their efforts to recruit the best and brightest young minds. Most try to convince skeptical...
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Keywords:
by Joseph Fuller
- 09 Dec 2015
- Research Event
When Hosts Attack: The Competitive Threat of Online Platforms
categories, they found that, on average, the products Amazon chose tended to have higher retail prices and lower shipping costs than those it didn’t choose, which makes sense because Amazon offers free View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
into the business to the day the product departs the shipping dock. The researchers encouraged businesses to think of that order as the actual customer, and watched as they routed that person here and there among departments, perhaps...
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Keywords:
by Sarah Jane Johnston
- June 2022
- Case
Zalando: Becoming the Starting Point for Fashion
By: Antonio Moreno, Leela Nageswaran, Emilie Billaud and Federica Gabrieli
Born in 2008 as a small startup selling flip flops, by mid-2021 Zalando had turned into an online fashion company with an assortment of more than 4,500 international brands, 45 million active customers, and a presence in 23 European markets. An essential component in...
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Keywords:
Transition;
Customer Value and Value Chain;
Digital Platforms;
Distribution;
Order Taking and Fulfillment;
Infrastructure;
Logistics;
Service Operations;
Strategy;
Business Strategy;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Europe
Moreno, Antonio, Leela Nageswaran, Emilie Billaud, and Federica Gabrieli. "Zalando: Becoming the Starting Point for Fashion." Harvard Business School Case 622-070, June 2022.
- October 2002 (Revised December 2003)
- Case
eShip-4U
By: Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM...
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Keywords:
Business Startups;
Business Model;
Service Operations;
Logistics;
Corporate Strategy;
Information Technology;
Competitive Strategy;
Value Creation;
Saving;
Innovation and Invention;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Israel;
United States
Shapiro, Roy D., and Timothy M. Laseter. "eShip-4U." Harvard Business School Case 603-076, October 2002. (Revised December 2003.)
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
capacity to fulfill the high volume of orders is going to be challenging for many retailers and third-party logistics companies. Some companies like Walmart are adding pop-up centers for online orders inside the distribution centers that typically View Details
- 09 Apr 2013
- First Look
First Look: April 9
U.S. Navy Littoral Combat Ship (LCS) program with an Alabama assembly facility. In January 2009 it had just completed the construction of its first LCS, but the global economic crisis put the company in a difficult position. Its...
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Keywords:
Sean Silverthorne
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
Schinecker, CEO of Roche Diagnostics, leads a company that received the FDA’s first emergency use authorization for a commercially developed COVID-19 test on March 13. Roche now believes it can ship up to 400,000 test kits per week....
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- June 2002
- Teaching Note
PSA: The World's Port of Call, TN
By: Lynda M. Applegate and Maddy Kadish
Teaching Note for (9-802-003).
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- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
many types of products to be shipped across the country or from a different country. Some products can't be shipped at all. Customers may be reluctant to purchase on-line because the computer display is...
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- 12 Apr 2018
- Op-Ed
Op-Ed: The Trouble with Tariffs
Stacks of shipping containers waiting to be filled with export goods. ralfgosch In March, when the Trump administration released its proposed tariffs list against China, I was eager to get a look. After all, these are the products from...
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Keywords:
by Willy C. Shih;
Manufacturing;
Auto;
Steel;
Air Transportation;
Technology;
Telecommunications
- 16 Feb 2016
- First Look
February 16, 2016
process within apps with a single touch and without needing to repeatedly enter credit card information, the billing address, or shipping address. On October 20, 2014, U.S. consumers could start using Apple Pay in stores with their iPhone...
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Keywords:
Sean Silverthorne
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
Amazon's low costs and reduced shipping rates. In these cases, however, Gupta believes Amazon has and can exploit a distinct advantage. "Amazon offers a lot more benefits, like their streaming music and movie services," Gupta...
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- 26 Aug 2013
- Lessons from the Classroom
Built for Global Competition from the Start
venture, such as long-haul ships for Columbus or the Internet and telecom infrastructure for Skype. During his research and course development, Kerr focused on three key pieces for LGV cases: identifying case examples of larger trends and...
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- March 2019
- Article
Economics of Converting Renewable Power to Hydrogen
By: Gunther Glenk and Stefan Reichelstein
The recent sharp decline in the cost of renewable energy suggests that the production of hydrogen from renewable power through a power-to-gas process might become more economical. Here we examine this alternative from the perspective of an investor who considers a...
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Keywords:
Sustainability;
Clean Technology;
Renewable Energy;
Energy Storage;
Sustainability Management;
Sustainable Business;
Synergies;
Green Hydrogen;
Green Technology;
Environment;
Decarbonization;
Carbon Emissions;
Carbon Abatement;
Energy;
Accounting;
Decision Making;
Economics;
Environmental Management;
Growth and Development;
Management;
Operations;
Science;
Transportation;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Shipping Industry;
Africa;
Asia;
Europe;
North and Central America;
South America;
Middle East
Glenk, Gunther, and Stefan Reichelstein. "Economics of Converting Renewable Power to Hydrogen." Nature Energy 4, no. 3 (March 2019): 216–222.
- 28 Mar 2017
- First Look
First Look at New Research, March 28
Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates between shipping...
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Keywords:
Sean Silverthorne
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
(main price + other charges) stimulate people to look into the details of what they get for their money. Thus, price framing can be used as a tool to induce consumers to acknowledge additional points of differentiation: a convenient View Details