Publications

May 1987
Background Note

Note on Organizing and Controlling Multinational Operations

By: John A. Quelch

September 1993 (Revised October 1993)
Supplement

First National City Bank Operating Group (C)

By: John P. Kotter and Andrew P. Burtis

Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. View Details

Keywords: Management Teams; Personal Development and Career; Banking Industry

Article

Execution: The Missing Link in Retail Operations

By: Ananth Raman, Nicole DeHoratius and Zeynep Ton

Keywords: Sales

12 Sep 2023
News

Can Remote Surgeries Digitally Transform Operating Rooms?

14 Mar 2013
HBS Seminar

Karan Girotra, INSEAD (Technology and Operations Management)

29 Mar 2012
HBS Seminar

Douglas Fearing, HBS (Technology and Operations Management)

1993
Chapter

Operation and Regulation in Financial Intermediation: A Functional Perspective

By: Robert C. Merton

Keywords: Financial Markets; Operations; Governing Rules, Regulations, and Reforms; Government and Politics; Financial Services Industry

Read Now

October 2021
Article

Directors' Perceptions of Board Effectiveness and Internal Operations

By: J. Yo-Jud Cheng, Boris Groysberg, Paul M. Healy and Rajesh Vijayaraghavan

We contribute to the growing literature on the effectiveness of corporate boards by examining the effect of two insights that have been largely unexplored in prior studies that use public data. First, since boards’ responsibilities are wide-ranging, more holistic... View Details

Keywords: Boards Of Directors; Corporate Governance; Governing and Advisory Boards; Performance Effectiveness; Perception

February 1999
Article

User's Guide to New 1998 Operating Segment Disclosures

By: David F. Hawkins

Keywords: Information

13 May 2013
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2013

Web

Field Course: Startup Operations Studio (SOS) - Course Catalog

HBS Course Catalog Field Course: Startup Operations Studio (SOS) Course Number 6675 Senior Lecturer Julia Austin Spring; Q3Q4; 1.5 credits Two-hour sessions meet every other Tuesday from 3:10-5:10 Project Application Only - Students... View Details

26 Jan 2021
Video

College Programs Series: Operating Companies and The Value of an MBA

2004
Article

A Case Study of Operational Failures in Home Healthcare

By: A. L. Tucker

Keywords: Operations; Failure; Health; Information

2007
Article

Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions

By: Anette Mikes

Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.
Based on the evidence of... View Details

Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry

June 2011 (Revised January 2013)
Case

Home Essentials: Building a Global Service Business with Local Operations

By: Lynda M. Applegate, William R. Kerr and David Lane

Chris Exline founded Home Essentials, a furniture rental business targeted toward expatriates, in Singapore but rapidly moved the base of operations to Hong Kong. The company was highly successful in Singapore and Hong Kong and then pursued rapid global expansion.... View Details

Keywords: Growth Management; Renting or Rental; Corporate Governance; Global Strategy; Failure; Singapore; Hong Kong

Educators

January 2017
Supplement

Hello Alfred: Come Home Happy — Operating the Business Model Exercise

By: Joseph B. Fuller and Christopher Payton

On a mission to "automate the on-demand economy," Harvard Business School classmates Marcela Sapone and Jessica Beck launched Hello Alfred in 2013 to provide subscribers with an "Alfred" to complete various chores for a monthly fee. In early 2016, the company has built... View Details

Keywords: Growth and Development Strategy; Internet and the Web; Business Startups; Service Operations; Service Industry; New York (city, NY); Boston